In this episode of the 2X eCommerce Podcast, Kunle Campbell sits down with Steven Duran, Head of Global Commerce Strategy at Carrier Global, to explore how the $20B climate solutions leader is revolutionizing B2B e-commerce.

Steven shares:

How Carrier reduced B2B e-commerce costs by 90% and cut implementation time from 12 months to 30 days using Shopify.
The challenges of modernizing legacy systems (yes, fax orders are still a thing!) and creating seamless, touchless commerce experiences.
Why aftermarket services and IoT (like Carrier’s Abound platform) are driving massive growth opportunities.
The secret behind Carrier’s One Commerce Accelerator, a Shopify-powered solution that’s transforming how they serve global customers.
Practical advice for businesses looking to scale their B2B e-commerce operations, including the importance of customer obsession and composable tech stacks.

Whether you’re a small business or a global enterprise, this episode is packed with actionable insights to help you unlock the potential of B2B e-commerce.

Listen now to learn how to future-proof your B2B strategy!

(00:00) - Why B2B eCommerce is BOOMING – Insider Secrets from a $20B Climate Tech Giant! → Steven Duran
(02:43) - Meet Steven Duran: Transforming B2B with Technology
(05:09) - Carrier's B2B eCommerce Evolution
(08:40) - Challenges and Innovations in B2B Commerce
(13:27) - Leveraging Technology for Business Growth
(22:00) - Advice for Small and Medium eCommerce Businesses
(37:41) - Future Outlook and Customer Obsession

Creators & Guests

Kunle Campbell - Host
Steven Duran - Guest

Connect with 2X eCommerce:

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Get a Copy of Kunle’s Book
Elevate your e-commerce game with Kunle Campbell's book, "E-Commerce Growth Strategy: A Brand-Driven Approach to Attract Shoppers, Build Community and Retain Customers." Discover practical strategies and insights to boost your e-commerce growth.

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