The Negotiators

Summary

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48 Hours: "The Negotiators"

Podcast by CBS News | Aired December 3, 2025

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Episode Overview

In this gripping episode, "48 Hours" takes listeners inside a harrowing, real-life hostage standoff in Queens, New York. With unprecedented access, listeners follow the emotional journey of Detective Sergeant Wally Zines and Lieutenant Jack Cambria of the NYPD Hostage Negotiation Team as they attempt to save the lives of several hostages—including a four-month-old baby—held by Jarrett Jordan, a desperate young man with a loaded shotgun. The episode not only chronicles the step-by-step progression of tense negotiations but also gives a rare look into the psychology, techniques, and toll borne by those on both sides of the crisis.

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Key Discussion Points & Insights

1. Setting the Scene: Sudden Catastrophe (01:06–03:00)

• Backdrop: On what should have been a quiet morning, NYPD officers are called to an emergency: a gunman has shot three people and barricaded himself in a home with hostages, including an infant.
• Detective Wally Zines: Caught at the end of his night shift, he is called in for overtime to handle the crisis.
• Real-Time Drama: The 48 Hours crew is on-site, granting listeners first-hand, moment-by-moment access.

2. The Negotiators: Who They Are & What Drives Them (03:07–07:06)

• Lieutenant Jack Cambria: Head of the NYPD Hostage Negotiation Team, praised for his calm, methodical demeanor.
  • “Time is on our side, and we’ll talk as long as it takes.” — Cambria (08:45)
• Detective Sgt. Wally Zines: Veteran negotiator and Manhattan detective; extroverted, intuitive, and family-oriented.
  • “It’s a ringside seat to the greatest show on earth and it doesn’t cost you a dime.” — Zines (06:06)

3. The Hostage Taker: Jarrett Jordan's State of Mind (03:41–09:47)

• Profile: 23 years old, recently released from Rikers Island, history of domestic abuse.
• Motives: Enraged after failing to find his ex-girlfriend, now holding their baby and others at gunpoint.
• Hostage Leverage: “Cause I got my daughter in my hands, man.” — Jordan (04:52)
• Critical commentary: The negotiators must tread carefully: “If you say the wrong thing, it can end right there.” — Zines (05:01)

4. The Stakes and Emotional Pressure (07:25–11:21)

• Children in Danger: Negotiators reflect on the unique agony of cases involving young children.
  • “It’s a very tough thing, especially when you have your own. You immediately bring your children into it, replace them with yours.” — Zines (07:34)
• Rapport Building: Wally shares personal stories to humanize himself to Jarrett, hoping to inspire empathy for the hostages.

5. Negotiation Tactics Unfold (11:42–17:20)

• Trust-Building: Wally gives in to Jarrett’s initial demands to pull back tactical units, then requests release of a hostage in return.
• Stalling and Patience: Lieutenant Cambria’s strategy is to take things slowly, building rapport and credibility with Jarrett.
  • “Oftentimes, going into negotiations looking for a quick resolve is usually a mistake.” — Cambria (08:30)
• Using Civilians: At risk, Jack bends his rule and lets Jarrett’s friend Brian talk to him, but with limited results (13:35–14:09).

6. The Breaking Point and the Human Element (15:01–17:20)

• Jarrett’s Repetition: He repeatedly demands to speak with ex-girlfriend Diane, a potential flashpoint.
• Wally’s Vulnerability: He confesses to having children, recounts his son’s premature birth, and the importance of a parent's bond (15:57–16:45).
  • “That child’s an extension of you... When you look at your own child that you made, you may change your mind on certain things.” — Zines (15:57)

7. Crisis Escalates, Then Finally Gains Traction (17:24–26:39)

• Technical Problems: Jarrett’s phone battery almost causes negotiations to stall (19:09–19:22)—they counter with a “throw phone.”
• Credibility Crucial: A single lie can demolish hours of progress.
  • “You can be honest with someone for five hours... if you get caught up in one lie, then those five hours have just gone down the drain.” — Cambria (20:53)
• Emotional Exhaustion: The toll on Wally is clear, as he still makes time to call his children (24:36).

8. Critical Resolution: Baby’s Release (25:12–32:27)

• Breakthrough: After more than four hours, Jarrett agrees to release his baby daughter with a female hostage (26:03–26:19).
• Tense Execution: A male exits with the baby—unexpected, raising fears of a ruse (31:37–32:00).
• Baby Cheyenne Safe: Relief as Cheyenne is confirmed safe and cared for.

9. Tragic Conclusion: The Negotiators’ Burden (32:27–39:01)

• Shocking Turn: Released man, James Alexander, informs police Jarrett has shot himself (33:19–33:41).
• Aftermath: Jarrett is found dead; no other hostages were present.
• Emotional Fallout: Both negotiators reflect openly on what could and could not be done:
  • “We have an awesome burden placed on our shoulders in order to get this all accomplished.” — Cambria (28:59)
  • “Did I say the right thing? Did I do something wrong?” — Zines (38:51)
• Collateral Loss: Diane’s mother, shot by Jarrett, succumbs to her injuries.

10. The Human Cost and Ongoing Mission (39:06–40:01)

• Processing Grief: Even as the negotiators process their loss, duty calls—Jack trains new officers, Wally faces retirement.
• Legacy of the Negotiators: Their work saves lives, though not every outcome is a victory for all.

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Notable Quotes & Memorable Moments

• On the psychology of negotiating:

  • “What we seek to do is empower these individuals to resolve it themselves and save face and come out with dignity and respect.”
    — Lieutenant Jack Cambria (09:57)

• On the emotional challenge:

  • “You have to fix the lawn... I was supposed to be home to take care of the children.”
    — Detective Sgt. Wally Zines (24:04)
  • “I haven't forgotten about you. I love you. Listen, I love you. All right. I’ll be home as soon as I finish.”
    — Detective Sgt. Wally Zines (24:42)

• On facing tragedy despite best efforts:

  • “We did have a success. We brought out Little Cheyenne.”
    — Detective Sgt. Wally Zines (39:01)
  • “You seek to make a difference and I still had that same desire.”
    — Lieutenant Jack Cambria (39:25)

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Timestamps for Key Segments

• Start of Crisis & Initial Response: 01:06–03:00
• Negotiator Team Background: 03:07–07:06
• Negotiation Progress (phone calls, tactics): 07:25–19:22
• Baby Cheyenne Negotiated Release: 25:12–32:27
• Discovery of Jarrett’s Suicide: 33:19–36:14
• Negotiators’ Debrief, Emotional Toll: 36:34–40:01
• Reflections and Episode Close: 39:06–40:01

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Episode Tone & Language

The episode is intense, empathetic, and sensitive, presenting both the practical and deeply personal dimensions of police negotiation work. The voices of the negotiators are candid, often raw, revealing the human vulnerabilities that underpin even the most professional procedures.

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Summary for New Listeners

"The Negotiators" delivers a powerful, real-time account of a six-hour hostage standoff, exposing not just the strategies and split-second decisions of experienced NYPD negotiators, but also the emotional labor, ethical judgments, and human limits of their work. Listeners are placed in the thick of the negotiation—the fear, the patience, the calculation, and ultimately, the grief—culminating in both the saving of a baby and the loss of life. The episode is a rare, unfiltered look at the intersection of crime, crisis response, and the human spirit.

Transcript

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[Narrator/Host]

As most New Yorkers are just beginning their day.

[Detective Sergeant Wally Zines]

What a way to end the day. We're looking for a fella that's wanted for connection with the rape.

[Narrator/Host]

NYPD Detective Sergeant Wally Zines.

[Detective Sergeant Wally Zines]

I'm leaving a uniform cop at the door to secure it for a search warrant.

[Narrator/Host]

Is usually ending his night shift.

[Detective Sergeant Wally Zines]

It's almost 7:30. Half hour till the end. And hopefully be quiet, get some sleep.

[Narrator/Host]

But at 7:51 on October 19, police operated with emergency. Detective Zines is about to start working overtime.

[Jarrett Jordan (Hostage Taker)]

There's a shotgun. Hurry up. He's coming to get the girl.

[Detective Sergeant Wally Zines]

I receive a call from our citywide duty captain and he said, why don't you start to roll?

[Jarrett Jordan (Hostage Taker)]

Operator, there's a lady out inside my door. She's in trouble. The lady's shot.

[Detective Sergeant Wally Zines]

She's competing.

[Narrator/Host]

Wally rushes to the scene in residential Queens. So does our 48 hours crew, which has been granted unprecedented access by the NYPD guys.

[Jarrett Jordan (Hostage Taker)]

He's with me, boss.

[Narrator/Host]

An extraordinary life and death drama is about to unfold before your eyes.

[Jarrett Jordan (Hostage Taker)]

Where's the guy with a gun? He went back in the house. He hasn't come out yet.

[Detective Sergeant Wally Zines]

There was a male who shot three people and barricaded himself in the house with hostages.

[Narrator/Host]

This is a job for the NYPD's Hostage Negotiation Team, and Wally is one of 100 detectives specially trained as negotiators.

[Jarrett Jordan (Hostage Taker)]

Possible man with a shotgun inside the house.

[Narrator/Host]

Police believe the suspect is holding four hostages. And worst of all, there's a little Baby in there.

[Detective Sergeant Wally Zines]

The baby's not even a year old.

[Narrator/Host]

One of them is an infant. The shooter's four month old daughter.

[Jarrett Jordan (Hostage Taker)]

Did anybody have a visual on anybody?

[Narrator/Host]

Within minutes, Police tactical units have the house surrounded.

[Jarrett Jordan (Hostage Taker)]

Someone's in the window. Far right window. Keep everybody down, but they won't make.

[Narrator/Host]

A move until they hear from this man.

[Lieutenant Jack Cambria]

Inspector, you're in here.

[Narrator/Host]

Lieutenant Jack Cambria, the head of the hostage negotiation team. What's your greatest fear right now?

[Jarrett Jordan (Hostage Taker)]

Your greatest concern?

[Lieutenant Jack Cambria]

We're concerned that he's going to hurt some of the hostages or even himself.

[Narrator/Host]

Jack thinks his team can prevent that. The first order of business, make phone contact.

[Lieutenant Jack Cambria]

We started to establish a temporary headquarters for the hostage team. Inside that van we have a crisis phone and we set that whole thing in motion.

[Narrator/Host]

Now Lieutenant Cambria decides who will do the talking. He turns to his old friend Wally Zines.

[Detective Sergeant Wally Zines]

But she doesn't even realize that Wally.

[Lieutenant Jack Cambria]

Is one of my most senior negotiators. My most experienced negotiator. So Wally was the man.

[Detective Sergeant Wally Zines]

Are we ready? We didn't have any other information except the person's first name, Jared. Dial tone.

[Lieutenant Jack Cambria]

Dial tone.

[Detective Sergeant Wally Zines]

Here we go.

[Lieutenant Jack Cambria]

Tape is rolling.

[Detective Sergeant Wally Zines]

Bring it, Jared. It's Wally we got on a first name basis. He calls me Wally and I call him Jared. Then we start and you know that there's some contact being made.

[Narrator/Host]

Police learn the shooter is 23 year old Jarrett Jordan.

[Lieutenant Jack Cambria]

He just got out two weeks ago to Rikers Island. He was there for breaking into Diane's house.

[Narrator/Host]

Jarrett has a long history of abuse. His ex girlfriend Diane, mother of their baby girl Cheyenne. This morning he came to the house with a shotgun to confront her and exploded.

[Lieutenant Jack Cambria]

He found the house full of people. The infant, but not Diane, the mother of the baby. This enraged him to the point that he shot three people.

[Jarrett Jordan (Hostage Taker)]

Don't try nothing funny man. Cause right now y' all making me feel etchy. Cause I got my daughter in my hands, man.

[Narrator/Host]

Lieutenant Cambria and Sergeant Zines, if you.

[Detective Sergeant Wally Zines]

Say the wrong thing, it can end right there.

[Narrator/Host]

Share a passion for this high pressure job.

[Jarrett Jordan (Hostage Taker)]

I don't want to open this door. You don't have to open the door.

[Narrator/Host]

Though personally they are as different as day and night. What drives Wally Zients?

[Detective Sergeant Wally Zines]

The excitement. Night watch, Sergeant Central. What sergeant who is the 34 Central?

[Narrator/Host]

Wally Zines is an extrovert.

[Detective Sergeant Wally Zines]

Look at this. The prettiest ladies in Manhattan. Nothing is like New York. It's so unpredictable. It's like an adrenaline rush show. Night Watch responding to that fire. We don't know anything about what happened, how it started. I see more of you than I see of my wife.

[Narrator/Host]

By day he's a 56 year old family man with three children.

[Detective Sergeant Wally Zines]

Is this a barricade sergeant out here?

[Narrator/Host]

But after midnight they call me prince.

[Detective Sergeant Wally Zines]

Of the city because of the. You know, it's such a big territory.

[Narrator/Host]

He commands the detective unit which covers all of Manhattan.

[Detective Sergeant Wally Zines]

Hello, boys. All right, what did we have?

[Jarrett Jordan (Hostage Taker)]

Slash in the hand with a block.

[Detective Sergeant Wally Zines]

It's a ringside seat to the greatest show on earth and it doesn't cost you a dime.

[Narrator/Host]

This is the front row seat.

[Detective Sergeant Wally Zines]

Welcome to the orchestra.

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[Narrator/Host]

What's the most difficult part of this job?

[Detective Sergeant Wally Zines]

Seeing cases with young children.

[Lieutenant Jack Cambria]

Children.

[Detective Sergeant Wally Zines]

It's a very tough thing, especially when you have your own. You immediately bring your children into it. You put them, you replace them with yours.

[Jarrett Jordan (Hostage Taker)]

I got my daughter in my hands, man.

[Narrator/Host]

For nearly an hour since they began talking, Wally has been struggling to calm down the agitated and desperate Jarrett Jordan.

[Jarrett Jordan (Hostage Taker)]

What's going on, man? Y' all trying to run in here or what, man?

[Detective Sergeant Wally Zines]

You gotta learn to trust me.

[Narrator/Host]

To start winning his trust, Wally agrees to Jarrett's first demand.

[Jarrett Jordan (Hostage Taker)]

Just get them people from the side out, man. They're making me nervous.

[Narrator/Host]

He tells the tactical unit to pull back.

[Detective Sergeant Wally Zines]

We've done everything you've asked for.

[Jarrett Jordan (Hostage Taker)]

Everything else. I have my people away.

[Narrator/Host]

Now Wally wants something in return.

[Detective Sergeant Wally Zines]

How about giving me one person I.

[Jarrett Jordan (Hostage Taker)]

Can'T do that right now.

[Detective Sergeant Wally Zines]

Oh, man, you gotta give me one.

[Lieutenant Jack Cambria]

Oftentimes, going into negotiations looking for a quick resolve is usually a mistake. We just stopped negotiations for a little while.

[Narrator/Host]

Lieutenant Jack Cambria is by nature a patient man. And in this job, that's a big plus.

[Lieutenant Jack Cambria]

Time is on our side, and we'll talk as long as it takes.

[Narrator/Host]

48 and a father of two. He's the only full time member of the hostage team.

[Lieutenant Jack Cambria]

Hostage team? Lieutenant Cambray may help you.

[Narrator/Host]

Jack's father was a longshoreman.

[Lieutenant Jack Cambria]

He spent about 40 years down at the waterfront. He just wanted me to have, as he saw it, better.

[Narrator/Host]

So Jack pursued his dream, joining the nypd.

[Lieutenant Jack Cambria]

I remember always respecting police officers as a youngster. And I thought, I'd like to be like those guys, you know?

[Narrator/Host]

Jack spent 16 years on the force with the Emergency Services Unit, the esu.

[Jarrett Jordan (Hostage Taker)]

Get down on the ground. Put your hand on the ground.

[Narrator/Host]

They provide the heavy weaponry while the negotiators talk.

[Jarrett Jordan (Hostage Taker)]

Sergeant Cambry on you. Yeah, Jack. They're not going to talk to him for a while.

[Lieutenant Jack Cambria]

And over those 16 years, I've developed a tremendous rapport with all of the personnel within that unit. They knew who I am. I know who they are.

[Narrator/Host]

Four years ago, Jack brought his quiet, methodical style to the leadership of the hostage team. He often does the negotiating himself.

[Lieutenant Jack Cambria]

What we seek to do is empower these individuals to resolve it themselves and save face and come out with dignity and respect.

[Narrator/Host]

Jack's team handles everything from bridge jumpers to botch bank robberies to hijackings. But as Jack trains his negotiators, he focuses on the situation they face most frequently.

[Narrator/Advertiser]

Yeah, I'm here.

[Detective Sergeant Wally Zines]

I'm here.

[Narrator/Host]

Dealing with the emotionally disturbed.

[Lieutenant Jack Cambria]

This is the most important part of the training.

[Detective Sergeant Wally Zines]

Clear the door. Clear the door. Okay.

[Lieutenant Jack Cambria]

They're better able to deal and understand the individuals they may be speaking with from behind the door.

[Jarrett Jordan (Hostage Taker)]

Do you have a baby in there with you now?

[Detective Sergeant Wally Zines]

I have the heavenly baby.

[Lieutenant Jack Cambria]

I think perhaps there's nothing more emotional than cases with children.

[Detective Sergeant Wally Zines]

I know about you. I know about the tricks.

[Lieutenant Jack Cambria]

Anthony, I don't want to talk to you. You got to get into his heart, into his soul, and try to connect with that. Right now we're kind of at an impasse.

[Narrator/Host]

This morning in Queens, another impasse.

[Jarrett Jordan (Hostage Taker)]

Just hold on right now, man. You're moving too fast.

[Narrator/Host]

But this time the baby is real.

[Detective Sergeant Wally Zines]

I get a baby.

[Narrator/Host]

Now the two friends, Jack Cambria and Wally Zines, are being pushed to their limits as they struggle to get Everyone out of this house alive.

[Jarrett Jordan (Hostage Taker)]

I got my daughter in my hands, man. But I don't have no more time after this, man. I need my little bit of time to have now.

[Detective Sergeant Wally Zines]

Seeing cases with young children you never get used to.

[Narrator/Host]

It's been two hours since this Queen's neighborhood awoke to the sound of shotgun blasts. Three people, seriously wounded have been rushed to the hospital.

[Detective Sergeant Wally Zines]

It's crazy. Look at this.

[Narrator/Host]

Like Lebanon. More than 60 New York City police officers have swarmed onto the scene.

[Jarrett Jordan (Hostage Taker)]

They have somebody in the house. Some people say they're little kids. Somebody's holding them high.

[Narrator/Host]

I'm standing inside police lines. The armed suspect is just a half a block away. The tactical team is on the ready. The negotiators are in that truck.

[Jarrett Jordan (Hostage Taker)]

What I want to do is why.

[Detective Sergeant Wally Zines]

Don'T you give me at least one person out there? I don't want to pay.

[Jarrett Jordan (Hostage Taker)]

Yes, you can.

[Detective Sergeant Wally Zines]

Yes, you can.

[Narrator/Host]

Early this morning, Detective Sergeant Wally Zines.

[Detective Sergeant Wally Zines]

Don't you think that I'm.

[Narrator/Host]

That I'm being 100% with you and Lieutenant Jack Cambria?

[Detective Sergeant Wally Zines]

It's important that we work together.

[Narrator/Host]

Were each about to start enjoying a quiet family week.

[Detective Sergeant Wally Zines]

And I'm concerned here. And I guarantee your safety. Not tell you that you're gonna be safe. I guarantee your safety.

[Narrator/Host]

Now they're trying to save the lives of a baby and three other hostages. Greg Gregory, held in this house by the baby's father, Jarrett Jordan.

[Detective Sergeant Wally Zines]

What's going through my head is if I can get one person out, hopefully I'm gonna get everyone else out. But you give me one, just one.

[Jarrett Jordan (Hostage Taker)]

I need these people, though. Cause if y' all make some funny movements, man, I'm gonna have to, you.

[Narrator/Host]

Know what I'm saying?

[Lieutenant Jack Cambria]

Those hostages are his protection. He knows that as long as he has hostages, in all probability the police will not come in.

[Narrator/Host]

Jack decides it's time to take a risk. Detectives have tracked down Jarrett's best friend, Brian Howard.

[Lieutenant Jack Cambria]

You know what's going on in there?

[Narrator/Host]

Jack is going to break one of his own rules and put Brian directly on the phone with Jarrett.

[Lieutenant Jack Cambria]

Traditionally, I tend not to want to use non police personnel to negotiate. And the reason being it's an unknown factor that we're introducing.

[Detective Sergeant Wally Zines]

I'll let you talk to him right now. Hold on.

[Lieutenant Jack Cambria]

What I am hoping is that he will strike a chord within Jarrett. Because they've been best friends for many, many years.

[Jarrett Jordan (Hostage Taker)]

Yo, man. Yo, you're wilding, man. I didn't even know what's going on with this, man. Listen, how can I Get you out of there. I'm not creamy.

[Detective Sergeant Wally Zines]

Why? I write a note to Brian to tell him, give up one person, tell him that he can trust Wally.

[Jarrett Jordan (Hostage Taker)]

I know how you feel, man. You know what I'm saying? But you gotta trust this cat, Wally, man. Wally had to wait, man.

[Narrator/Host]

Brian can't get Jared to budge.

[Jarrett Jordan (Hostage Taker)]

At least give him one purse. No, no, no, no, no.

[Narrator/Host]

But their conversation does yield some alarming information.

[Jarrett Jordan (Hostage Taker)]

Anything to daughter, man. Cheyenne, chill. I'm trying to spend my last comrade, son. Come on, man. You know she's a rap. After this, I just want to scream on Diane one last time. You know what I'm saying?

[Narrator/Host]

He used this phrase, I'd like to scream at her one last time.

[Lieutenant Jack Cambria]

Yes, Correct.

[Detective Sergeant Wally Zines]

That makes me think that can turn around and say, well, you see what you made me do? And boom. Either take his life, take the life of the child, and be other hostages in the house.

[Narrator/Host]

Yet it's this demand, hey, where's Diane at? To talk to his ex girlfriend.

[Jarrett Jordan (Hostage Taker)]

Where's Diane?

[Narrator/Host]

That Jarrett comes back to again and again.

[Jarrett Jordan (Hostage Taker)]

If I don't talk to her, there's gonna be problems, man.

[Narrator/Host]

Wally has to tread very carefully.

[Jarrett Jordan (Hostage Taker)]

Now, where's Diane at?

[Narrator/Host]

I can't find Diane because, in fact, police have found Diane. She's just down the street waiting in a police car, terrified for her baby. Cheyenne, what thoughts were going through your mind as you're sitting there? And the clock is ticking and ticking and ticking.

[Detective Sergeant Wally Zines]

I thought about Cheyenne, and I was just.

[Jarrett Jordan (Hostage Taker)]

Didn't know.

[Detective Sergeant Wally Zines]

I just was lost.

[Narrator/Host]

The hostage team fears that putting Diane on the phone could be a fatal move for everyone in the house.

[Detective Sergeant Wally Zines]

She's not here.

[Narrator/Host]

So Wally changes gears.

[Detective Sergeant Wally Zines]

I want to tell you something. The bottom line to this whole thing is your daughter. She's blood.

[Narrator/Host]

To build a rapport with Jarrett, Wally reveals something of himself.

[Detective Sergeant Wally Zines]

You know, I have little children, too, just like you have Cheyenne. I learned about bonding a long time ago. I want to tell you how important a child is to a parent. My son was prematurely born, and he spent 42 days in an incubator. A child is so important to a parent that you watch that child, you look with that child, you stay with that child. That child's an extension of you. And I believe a lot of the bonding that my wife and I did with our son kept him alive and made him the person that he is today. You need to spend that quality time because the more you look and the more you spend with your child, the more you understand how important life is with that baby. When you look at your own child that you. You know that you made, you may change your mind on certain things.

[Narrator/Host]

While Wally does the talking, we gotta work together. Jack acts as his coach.

[Detective Sergeant Wally Zines]

Jack listens. And he'll be writing down thoughts.

[Lieutenant Jack Cambria]

I've gotten some information about his dad.

[Detective Sergeant Wally Zines]

You know your dad, Earl is very upset. I was just talking to him before when you were talking with Brian. And you know your dad loves you.

[Narrator/Host]

You know you're trying to do everything in your power to get him to understand he has a reason to live. People care about him.

[Lieutenant Jack Cambria]

That's correct.

[Detective Sergeant Wally Zines]

There's another person that loves you.

[Lieutenant Jack Cambria]

If you're not gonna think about yourself, think about all the people that love you.

[Detective Sergeant Wally Zines]

Earl is here. Earl loves you. Brian is with me. We're here together.

[Narrator/Host]

But it sounds like Jared has his own frightening agenda.

[Jarrett Jordan (Hostage Taker)]

And listen, listen, listen. I don't know how things is. I'm not gonna be walking out this house, all right?

[Detective Sergeant Wally Zines]

Sounds like he's gonna take his own life. Or he can decide to take the whole place out and then himself. You know what?

[Narrator/Host]

So Wally has to keep trying.

[Detective Sergeant Wally Zines]

I'm gonna help you walk out of this house. I'm gonna help you come out with a smile on your face. I wanted that baby to see the next day.

[Narrator/Host]

But if he doesn't make progress soon.

[Jarrett Jordan (Hostage Taker)]

What's going on?

[Detective Sergeant Wally Zines]

There's nothing going on.

[Narrator/Host]

It's going to be up to the men with the machine guns.

[Narrator/Advertiser]

A standoff in Queens as police try.

[Detective Sergeant Wally Zines]

To get to a gunman.

[Narrator/Advertiser]

What do you know about the family? Do you know who's in the house? The 23 year old man is holding four other people, including a four month.

[Detective Sergeant Wally Zines]

Old baby at gunpoint.

[Narrator/Advertiser]

Currently earlier, he allegedly shot three victims.

[Jarrett Jordan (Hostage Taker)]

In front of the home.

[Narrator/Advertiser]

Emergency services and the hostage negotiation team.

[Detective Sergeant Wally Zines]

Are on the scene.

[Narrator/Host]

Three hours after the incident began, Detective Sergeant Wally Zine still hasn't persuaded Jared Jordan to release a single hostage.

[Detective Sergeant Wally Zines]

How are the people in the basement? Are they still down there or are they upstairs with you?

[Narrator/Host]

Besides his baby daughter, Jared Jarrett says he's holding two men and one woman.

[Jarrett Jordan (Hostage Taker)]

I got two of them upstairs with me and one downstairs.

[Narrator/Host]

The good news? Jarrett is still talking.

[Jarrett Jordan (Hostage Taker)]

Listen, I feel where you're coming from and everything, but you gotta understand where I'm coming from right now.

[Detective Sergeant Wally Zines]

Time is everything. We all care. The longer you talk. They love you. You know I care about you. The better chance of getting the hostages out.

[Narrator/Host]

But now Wally's progress could unravel.

[Jarrett Jordan (Hostage Taker)]

Let me recharge it for 15 minutes.

[Narrator/Host]

All because of one dying telephone battery.

[Detective Sergeant Wally Zines]

Your phone's going dead. You want an exchange? Let me tell you something.

[Narrator/Host]

Reluctantly, the team has to take a break while Jarrett charges his phone.

[Detective Sergeant Wally Zines]

If we keep getting an interruption, it takes the whole train of thought out of what we're trying to get across to him.

[Narrator/Host]

The hostage team's technician, Stu Goldstein, proposes a solution.

[Jarrett Jordan (Hostage Taker)]

We're going to use a throw phone off a 100 foot reel.

[Narrator/Host]

The team wants to hand Jarrett a special phone directly wired to the truck.

[Detective Sergeant Wally Zines]

A phone that he can talk to that we have a direct line that can't get interrupted.

[Narrator/Host]

This will also prevent any outside callers from telling Jarrett anything the police don't want him to hear.

[Jarrett Jordan (Hostage Taker)]

Can I give you an update?

[Lieutenant Jack Cambria]

Yes.

[Narrator/Host]

Before Wally tries to make contact again, Jack Cambria's superior officer wants a progress report.

[Lieutenant Jack Cambria]

He told Brian, his friend, that he just wants to yellow Diane one more time. That's what he wants to do.

[Narrator/Host]

Chief Esposito agrees.

[Jarrett Jordan (Hostage Taker)]

We don't want her to talk here.

[Narrator/Host]

If they allow Jarrett to talk to his ex girlfriend, Diane, the results could be disastrous.

[Jarrett Jordan (Hostage Taker)]

It's the last resort. I'll make that call. Nobody makes that call unless you talk to me first.

[Narrator/Host]

But he's willing to give Jack and his team more time. For now.

[Jarrett Jordan (Hostage Taker)]

It's gonna be a long. It's gonna be a long day.

[Narrator/Host]

All right. A lot is riding on the credibility Wally has established with Jarrett.

[Detective Sergeant Wally Zines]

What's your name? You wanna go negotiate? Scotty Madoff.

[Narrator/Host]

Why is this issue of credibility so important with the negotiators?

[Lieutenant Jack Cambria]

Cause that's what we base our success on. You can be honest with someone for five hours during the negotiation process. And if you get caught up in one lie, then those five hours have just gone down the drain.

[Narrator/Host]

But that's just what could happen if Jared turns on the news.

[Jarrett Jordan (Hostage Taker)]

He just got out of jail.

[Detective Sergeant Wally Zines]

What was he in jail for?

[Jarrett Jordan (Hostage Taker)]

Violently beating her at some point. Beating your daughter?

[Narrator/Host]

Yeah. Diane's father is telling the press exactly what the police have been hiding from Jared.

[Detective Sergeant Wally Zines]

Where's your daughter now?

[Jarrett Jordan (Hostage Taker)]

In the car with the cops.

[Lieutenant Jack Cambria]

Dialing up again.

[Jarrett Jordan (Hostage Taker)]

Hey, Jared. Sw. Yeah. You got Diane?

[Detective Sergeant Wally Zines]

I'm still looking, but here's what I.

[Narrator/Host]

Want to tell you.

[Jarrett Jordan (Hostage Taker)]

Well, somebody just called me and told me. Talking to her. Talking to Diane. Someone's here.

[Detective Sergeant Wally Zines]

Who's talking to Diane?

[Jarrett Jordan (Hostage Taker)]

Listen, listen. I know she's friends.

[Detective Sergeant Wally Zines]

She's not here.

[Narrator/Host]

Wally has to think fast now to avoid being caught in a lie.

[Detective Sergeant Wally Zines]

First of all, if she was there, here with me, I would have her.

[Narrator/Host]

Hoping to avert disaster Wally tries to get Jarrett to switch the subject and to switch phones.

[Detective Sergeant Wally Zines]

And I worry about your battery on your phone. I have a phone for you.

[Narrator/Host]

But Jarrett suddenly has urgent questions of his own.

[Detective Sergeant Wally Zines]

Yeah, there's no one trying to come in the house. You may hear people trying out there. It's none of my people. I have control. I have control of all the people. Maybe it's the people that are in the house with you that are walking around.

[Lieutenant Jack Cambria]

John, if you can just stop that for a little bit. He's getting a little excited and concerned about the noise that you might be making.

[Jarrett Jordan (Hostage Taker)]

And now what's going on out there, man?

[Narrator/Host]

Jarrett wants to know about the people he shot this morning.

[Jarrett Jordan (Hostage Taker)]

What happened to the people I shot?

[Detective Sergeant Wally Zines]

They're still being worked on. They're not dead.

[Narrator/Host]

All three were rushed to the hospital. One of them, Dorothy Hicks, is Diane's mother, it looks like.

[Detective Sergeant Wally Zines]

Let me just stick my head out because no one's in here. All right? Give me one second. Can anyone open it? Let me get over to the door. Can anyone tell me how those guys are in the hospital? Yeah, they'll be all right.

[Lieutenant Jack Cambria]

They're stable.

[Detective Sergeant Wally Zines]

Okay. They're stable. All right. They're stable. They're okay.

[Jarrett Jordan (Hostage Taker)]

Damn.

[Detective Sergeant Wally Zines]

Why are you upset? When I told him they're still alive, he got a little upset.

[Narrator/Host]

He wanted them dead.

[Detective Sergeant Wally Zines]

He wanted them dead. Just a lot of blood. Listen, that's okay. That's good. In your defense, how is that?

[Lieutenant Jack Cambria]

We were trying to convince Jarrett it's not an absolute. That you're gonna be spending the rest.

[Detective Sergeant Wally Zines]

Of your life in jail because you didn't kill him. Secondly, it's only gonna be an assault. It's only gonna be an assault.

[Lieutenant Jack Cambria]

However, Jarrett was not a stupid IT man.

[Jarrett Jordan (Hostage Taker)]

Listen, I got three felonies already, man.

[Lieutenant Jack Cambria]

He knew what the deal was. He wasn't buying it for a minute.

[Detective Sergeant Wally Zines]

Let me help you. When you're ready to come out, when you're ready to do this, let me help you. I'm here for you. All right?

[Jarrett Jordan (Hostage Taker)]

Listen, I just want to talk to D man.

[Detective Sergeant Wally Zines]

Okay? Let me just get the status and see what's going on. All right, pal?

[Jarrett Jordan (Hostage Taker)]

All right.

[Detective Sergeant Wally Zines]

Later. Hey, listen, before I go, you want any Chinese food or anything?

[Jarrett Jordan (Hostage Taker)]

No, I'm all right.

[Detective Sergeant Wally Zines]

Okay. Bye.

[Lieutenant Jack Cambria]

Chinese food.

[Detective Sergeant Wally Zines]

I'm getting hungry.

[Lieutenant Jack Cambria]

Well, I think when Wally asked about the Chinese food was that he was getting hungry.

[Detective Sergeant Wally Zines]

Okay.

[Jarrett Jordan (Hostage Taker)]

If we can do it, let's do it now.

[Lieutenant Jack Cambria]

Let's do it now.

[Detective Sergeant Wally Zines]

Okay? You have to lighten up. It's a very tense Situation. You gotta take a walk sometimes. You gotta get out of there. Change gears, call your family. That's all right. He has to fix the lawn. All right. He has to fix a hole in the lawn. That was my 12 year old. Yeah, I was supposed to be home to take care of the children. And I was trying to tell him I'll be home soon and everything's all right.

[Narrator/Host]

In spite of all the intense negotiations you're doing, you still remember to call home to say, I haven't forgotten about you.

[Detective Sergeant Wally Zines]

I haven't forgotten about you. I love you. Listen, I love you. All right. I'll be home as soon as I finish.

[Jarrett Jordan (Hostage Taker)]

To get that baby out, we have.

[Narrator/Host]

To agree on something by noon. Chief Esposito is eager to get things moving. He's especially concerned about Cheyenne.

[Jarrett Jordan (Hostage Taker)]

Let's work on getting that baby.

[Lieutenant Jack Cambria]

Make it work, brother.

[Narrator/Host]

The negotiators go back to work.

[Lieutenant Jack Cambria]

Tape is rolling.

[Jarrett Jordan (Hostage Taker)]

Hello?

[Detective Sergeant Wally Zines]

Hey, it's Wally.

[Narrator/Host]

And finally.

[Jarrett Jordan (Hostage Taker)]

I'm just trying to. Right now I'm just trying to get some things together in my head, man.

[Narrator/Host]

It looks like their patience is going to pay off.

[Jarrett Jordan (Hostage Taker)]

This is what I'm going to do.

[Narrator/Host]

All right.

[Detective Sergeant Wally Zines]

All right. Let me hear your plan.

[Jarrett Jordan (Hostage Taker)]

This is my plan right now.

[Narrator/Host]

Jarrett has a plan.

[Jarrett Jordan (Hostage Taker)]

What I really just wanted to do is just spend this time with my daughter, you know?

[Detective Sergeant Wally Zines]

Okay.

[Jarrett Jordan (Hostage Taker)]

That's what I want right now.

[Detective Sergeant Wally Zines]

Okay?

[Narrator/Host]

Just over four hours into the hostage standoff.

[Jarrett Jordan (Hostage Taker)]

This is what I'm doing.

[Detective Sergeant Wally Zines]

All right, Let me hear you plan.

[Lieutenant Jack Cambria]

Jared, it appears at least is starting to make peace with ending this scenario.

[Jarrett Jordan (Hostage Taker)]

This is my plan right now. What time is it?

[Detective Sergeant Wally Zines]

That time is now, right now. It's 10 12.

[Jarrett Jordan (Hostage Taker)]

It's 10 after 12. I'm going to put my daughter to sleep and I'm going to let him and my daughter come out.

[Detective Sergeant Wally Zines]

Okay? Who's going to bring the baby?

[Jarrett Jordan (Hostage Taker)]

I was going to let the chick bring up.

[Detective Sergeant Wally Zines]

Let the chick, you know, she knows kids. She knows kids. What is she wearing? So I know what she's looks like.

[Jarrett Jordan (Hostage Taker)]

She got an orange shirt on and these blue or greenish looking jeans.

[Detective Sergeant Wally Zines]

It's getting a little chilly outside. You got a sweater or something for the baby?

[Jarrett Jordan (Hostage Taker)]

You got her wrapped up in a blanket.

[Detective Sergeant Wally Zines]

Great. I'm glad to hear that because you know, she sounds cute. She sounds like a real dog.

[Jarrett Jordan (Hostage Taker)]

What's the matter?

[Detective Sergeant Wally Zines]

I bet she looks just like you.

[Jarrett Jordan (Hostage Taker)]

You know it.

[Detective Sergeant Wally Zines]

I don't even see her, but I can see a little smile on her face. Looking right in you in the eyes and telling you, daddy, I love you. Listen, call you back at one. Bye.

[Lieutenant Jack Cambria]

Doctor.

[Narrator/Host]

It's the breakthrough the negotiating team has been waiting for.

[Lieutenant Jack Cambria]

The plan is one o'.

[Detective Sergeant Wally Zines]

Clock.

[Lieutenant Jack Cambria]

He's gonna wrap the baby up, give it to the female and bring her out.

[Jarrett Jordan (Hostage Taker)]

All right, everybody take five.

[Narrator/Host]

But Jack, Cambria and Wally Zines know there is still a lot that can go wrong.

[Detective Sergeant Wally Zines]

Chief, I think maybe once he lets the baby and the woman out, you know, he might turn around and do these other people in there.

[Narrator/Host]

You mentioned that Jared might take out the other people. Why did you think that was a possibility?

[Detective Sergeant Wally Zines]

Because he said to me that he's getting aggravated and he says, I don't know if I like these people.

[Jarrett Jordan (Hostage Taker)]

The first shot goes off, we make an entry. I mean, it's not a decision I like, but it's a decision we have to go with. So hopefully the casualties will be as low as possible. Okay, that's all we can do. The least amount of confrontation as possible until we get her and that baby. Okay, but otherwise you're gonna set them off.

[Narrator/Host]

You're right, boss.

[Detective Sergeant Wally Zines]

Right.

[Narrator/Host]

And you're saying on the inner perimeter must have these on, Right?

[Jarrett Jordan (Hostage Taker)]

If you don't wear that, you're not getting it in the perimeter. And a helmet.

[Narrator/Host]

And a helmet.

[Lieutenant Jack Cambria]

One o'.

[Detective Sergeant Wally Zines]

Clock. Okay, one o'. Clock.

[Lieutenant Jack Cambria]

We'll start with the, you know, how you doing, and so on. And then you're going to come back to the plane. Try to hold it to that.

[Detective Sergeant Wally Zines]

Right now, it's like a surgeon going in on like open heart surgery.

[Lieutenant Jack Cambria]

So walk out with the baby, walk towards the truck, behind the truck.

[Detective Sergeant Wally Zines]

You want to make sure that you make the right incisions in the sense of having whoever he's going to send the baby out with come out to our plan.

[Lieutenant Jack Cambria]

Let's start with that approach.

[Detective Sergeant Wally Zines]

All right, Dial down.

[Jarrett Jordan (Hostage Taker)]

Dialing in now.

[Detective Sergeant Wally Zines]

Close that door. Close the door.

[Narrator/Host]

Close the door.

[Lieutenant Jack Cambria]

Hello?

[Detective Sergeant Wally Zines]

Hey, Jared, it's Wally. How you feeling, buddy? Yeah, I like your plan. Your plan makes a lot of sense. Put the baby in the blanket in the arms of the woman and tell the woman just to walk out towards the rear of that truck that I have outside.

[Lieutenant Jack Cambria]

And this.

[Jarrett Jordan (Hostage Taker)]

Just call me back. I gotta take care of something.

[Detective Sergeant Wally Zines]

What do you gotta do?

[Jarrett Jordan (Hostage Taker)]

I got something to do. Just call me in 15 minutes.

[Detective Sergeant Wally Zines]

15 minutes.

[Narrator/Host]

Jarrett tries to stall.

[Detective Sergeant Wally Zines]

I can't. Let's make it five.

[Narrator/Host]

But after five hours of negotiations, Wally is determined to hold him to the plan.

[Detective Sergeant Wally Zines]

I can't. We made an agreement to do it. Now, man, honestly, I can't find Just call me back. All right, I'll call you back in five minutes. Bye. Off.

[Lieutenant Jack Cambria]

It's extremely taxing on the emotions. Sorry, it's not coming out yet. We know we're dealing with human life. And we know that we have an awesome burden placed on our shoulders in order to get this all accomplished.

[Jarrett Jordan (Hostage Taker)]

$3. Hello?

[Detective Sergeant Wally Zines]

Hey, babe, it's me, Wallace. Let me just. Listen to me.

[Jarrett Jordan (Hostage Taker)]

I'll call you when I'm finished.

[Detective Sergeant Wally Zines]

You can't call me. I just. Because I'm holding the line open. Just leave the phone down by the bed next to you. And this way. And this way.

[Narrator/Host]

Jarrett puts the phone down. Wally listens and waits.

[Lieutenant Jack Cambria]

He's dressing the baby. He's still on the line.

[Detective Sergeant Wally Zines]

This is a crucial point. You start to get nervous and I'm wondering what's going on inside. Okay, he's getting a baby.

[Lieutenant Jack Cambria]

Just. Just be ready. In case we're gonna. Once the baby comes out, we're assess it real quickly. All right?

[Detective Sergeant Wally Zines]

You know what? The thing that concerns me right now. Pretty sure he's gonna let the baby and the woman out. And he doesn't like to. He's not too happy with these people. He's positioning them. He's telling them you're all right. I'll tell you, I felt my heart pounding. Maya can feel every beat. Hey, Ryan Reynolds here, wishing you a very happy half off holiday.

[Narrator/Host]

Because right now, Mint Mobile is offering.

[Detective Sergeant Wally Zines]

You the gift of 50% off, unlimited.

[Narrator/Host]

To be clear, that's half price, not half the service.

[Detective Sergeant Wally Zines]

Mint is still premium unlimited wireless for a great price. So that means a half day. Yeah. Give it a try. MintMobile.com switch upfront payment of $45 for.

[Narrator/Advertiser]

Three month plan equivalent to 15 per month. Required new customer offer for first three months only. Speed slow. 135 gigabytes of networks busy. Taxes and fees extra.

[Detective Sergeant Wally Zines]

See MintMobile.com 1:30pm he might be coming to the door.

[Narrator/Host]

After nearly six hours, everything the team has worked for comes down to this.

[Detective Sergeant Wally Zines]

All right, we got the baby.

[Jarrett Jordan (Hostage Taker)]

A male came out with the baby. Supposed to be a female. We're checking them out.

[Lieutenant Jack Cambria]

Male came out with the baby.

[Narrator/Host]

But who is the person who brought out little Cheyenne Hicks?

[Jarrett Jordan (Hostage Taker)]

Get some intelligence from that guy.

[Narrator/Host]

The hostage taker says he's going to send the baby out with a woman. That did not happen.

[Lieutenant Jack Cambria]

He was kind of liking it to getting a fastball when you're expecting a curveball.

[Narrator/Host]

Is he a real hostage or the hostage taker trying to escape?

[Lieutenant Jack Cambria]

One of our thoughts was Jared trying to disguise Himself as a hostage.

[Jarrett Jordan (Hostage Taker)]

My name is Alexander. James Alexander. I was being whole hot cause I talked to him.

[Narrator/Host]

The man identifies himself as James Alexander.

[Jarrett Jordan (Hostage Taker)]

The baby out there. Oh Lord.

[Narrator/Host]

Cheyenne is safe.

[Lieutenant Jack Cambria]

Now. That baby can wake up the next day. That baby can have a first birthday.

[Detective Sergeant Wally Zines]

It's a great relief and it's a. It's a very warm feeling.

[Narrator/Host]

But police believe Cheyenne's father, Jarrett, is still holding two more hostages.

[Jarrett Jordan (Hostage Taker)]

Jarrett, it's Wally. Come over to the phone, brother.

[Detective Sergeant Wally Zines]

You're a man of your word, Jared.

[Narrator/Host]

And they're concerned that he stopped talking to Detective Sergeant Wally Zines.

[Detective Sergeant Wally Zines]

Too quiet in there now.

[Narrator/Host]

Meanwhile, baby Cheyenne has been put in an ambulance.

[Jarrett Jordan (Hostage Taker)]

The baby's fine. They're going to be taken to hospital for a check.

[Narrator/Host]

Now James Alexander, the man Jarrett released with the baby, reveals some startling information.

[Jarrett Jordan (Hostage Taker)]

Is there anybody else in there besides you and the baby? That was it. He's by himself.

[Detective Sergeant Wally Zines]

By himself?

[Lieutenant Jack Cambria]

According to him, it was just him and the baby.

[Narrator/Host]

So what do you operate with? What do you do?

[Lieutenant Jack Cambria]

We're gonna still assume that there are still other hostages inside.

[Narrator/Host]

Then Alexander drops a bombshell.

[Jarrett Jordan (Hostage Taker)]

Tell me what's happening. He shot himself up in here.

[Narrator/Host]

I seen him.

[Detective Sergeant Wally Zines]

He took.

[Jarrett Jordan (Hostage Taker)]

When he took. When they bring the baby out, bullet went off. He had a shotgun, a two gauge shotgun. The guy said that the perm whacked himself. He said as he was running out with the baby, he goes, are you gonna be all right? And then he heard the bang.

[Detective Sergeant Wally Zines]

We would have heard something.

[Narrator/Host]

We would have heard it. Lieutenant Jack Cambria is puzzled. How could they not have heard a shotgun blast?

[Detective Sergeant Wally Zines]

Let me just see if I can call his name out.

[Narrator/Host]

What's going through your mind? You don't hear anything.

[Detective Sergeant Wally Zines]

Jared, this is Wally.

[Narrator/Host]

You have this little intelligence from the hostage, James Alexander, that Jared shot himself.

[Detective Sergeant Wally Zines]

I'm hoping to God that he didn't.

[Narrator/Host]

Wally is hoping for Cheyenne's sake that her father is okay.

[Detective Sergeant Wally Zines]

Jared, this is Wally. Pick up the phone. I want to make sure that all is well.

[Lieutenant Jack Cambria]

Hey, you telling me chico on here?

[Detective Sergeant Wally Zines]

Jared, Jared, this is Wally.

[Lieutenant Jack Cambria]

John, do you still have the bullhorn over there?

[Detective Sergeant Wally Zines]

Jared, pick up the phone. I want to make sure that you're okay, brother.

[Jarrett Jordan (Hostage Taker)]

Pick up the phone. I need the K9 to come up.

[Narrator/Host]

They call for a police dog trained to locate threats. Come on.

[Detective Sergeant Wally Zines]

I want you to come out or at least let me know that you're okay. You have a long life ahead of you. You have a great life ahead of you.

[Jarrett Jordan (Hostage Taker)]

We'll be sending a K9 with an entry Team in the front and everybody else is going to hold off. They're making entry now.

[Detective Sergeant Wally Zines]

Dog's in the apartment.

[Jarrett Jordan (Hostage Taker)]

Respectively hear the dog in the apartment now.

[Detective Sergeant Wally Zines]

Copy.

[Lieutenant Jack Cambria]

This is it, Brianna. Don't know much.

[Detective Sergeant Wally Zines]

Anyone canine, if you can hear me, this. This is where the cordless phone is. Esu, this is. Dog is barking. Hi, puppy. Dog is barking.

[Lieutenant Jack Cambria]

Tell them the dog's in the room where the phone is.

[Narrator/Host]

The dog's barking means there's still at least one person inside.

[Jarrett Jordan (Hostage Taker)]

We're gonna pull the dog out. We're put the team in. All right, Take it nice and slow.

[Narrator/Host]

But with Wally getting no reply at all, the ESU team moves in cautiously.

[Jarrett Jordan (Hostage Taker)]

All right, Mercy, we're making entry.

[Detective Sergeant Wally Zines]

We got a perp. We got. We got one. We got one perp.

[Lieutenant Jack Cambria]

Is he alive or dead?

[Detective Sergeant Wally Zines]

Looks possible.

[Jarrett Jordan (Hostage Taker)]

DOA in the living room. Still searching.

[Detective Sergeant Wally Zines]

Hello?

[Lieutenant Jack Cambria]

He's just on the road.

[Narrator/Host]

The standoff is finally over. After six hours, police discover that Jarrett never did have any other hostages. After spending the final moments of his troubled life with his four month old daughter, Cheyenne, he turned the shotgun on himself.

[Detective Sergeant Wally Zines]

My stomach dropped when I heard that he shot himself.

[Jarrett Jordan (Hostage Taker)]

Feel bad about that guy.

[Lieutenant Jack Cambria]

Yeah. You do. Of course you do. Absolutely. You're speaking to. And helped him resolve it. Wally had just spent some seven hours investing his heart and soul into keeping not only the baby and the other hostages alive, but Jared as well.

[Detective Sergeant Wally Zines]

When did he do it?

[Jarrett Jordan (Hostage Taker)]

He's right in the living room. He sat on the floor. Why didn't we get a shot?

[Detective Sergeant Wally Zines]

I don't know.

[Jarrett Jordan (Hostage Taker)]

I don't know. He put it on. Maybe he muffled it. He put it under his neck and he pulled the trigger. Shotguns found between his legs. Guys, great job as always.

[Detective Sergeant Wally Zines]

Thank you, boss.

[Lieutenant Jack Cambria]

Everybody was congratulating everybody, but you can sense the mood and that our hearts weren't really in that.

[Narrator/Host]

Wally Zines was the last person to hear Jarrett's voice. And it's echoing in his head.

[Jarrett Jordan (Hostage Taker)]

I don't have no more time after this, man. I'm not gonna be walking out this house.

[Narrator/Host]

This gets to you, doesn't it?

[Jarrett Jordan (Hostage Taker)]

I mean, it's anybody.

[Detective Sergeant Wally Zines]

We're all human beings. We have employed good negotiation tactics. We have some of the best and most well trained and experienced hostage negotiators in the country.

[Narrator/Host]

Later that day, at the hospital, she's gone. Family members learn that Diane's mother, Dorothy, wounded by Jarrett that morning, has died. Do you think he was trying to hurt you?

[Jarrett Jordan (Hostage Taker)]

Yes. And he succeeded in doing that too.

[Narrator/Host]

Three days later, Diane buries Her mother.

[Lieutenant Jack Cambria]

Two O's Ashes to ashes and dust to dust.

[Narrator/Host]

Jack and Wally must deal with their own emotional burdens from that day.

[Lieutenant Jack Cambria]

It had a impact on all of us.

[Narrator/Host]

Jack remains stoic.

[Lieutenant Jack Cambria]

I try to stay detached in order to be objective about the job, about the situation.

[Narrator/Host]

While Wally does some soul searching.

[Detective Sergeant Wally Zines]

Did I say the right thing? Did I do something wrong? We did have a success. We brought out Little Cheyenne.

[Narrator/Host]

But the two veterans don't have time to dwell on the incident.

[Lieutenant Jack Cambria]

We have an individual on the train right now who's dropped with explosives. We're not exactly sure what he wants. We're going to try to find it out.

[Narrator/Host]

Jack gets busy training the next generation of negotiators.

[Jarrett Jordan (Hostage Taker)]

Call me back in one minute and I will give you my demands.

[Narrator/Host]

One minute.

[Jarrett Jordan (Hostage Taker)]

60 seconds.

[Detective Sergeant Wally Zines]

One second.

[Narrator/Host]

I understand that.

[Lieutenant Jack Cambria]

You seek to make a difference and I still had that same desire.

[Detective Sergeant Wally Zines]

Now we'll just hang somewhere and wait for the next job to come in.

[Narrator/Host]

For Wally, he has some decisions to make.

[Detective Sergeant Wally Zines]

It's Friday night games beginning.

[Narrator/Host]

Wally doesn't want to chase any more shadows in the New York night night.

[Detective Sergeant Wally Zines]

Wide Sergeant Central give me an update on 4, 6 and 8.

[Narrator/Host]

In June he made the call. Deciding to retire, he knew it would be hard.

[Detective Sergeant Wally Zines]

I'll always be sad. Ride off into the sunset and they'll say who is that masked man?

[Narrator/Advertiser]

Less than. Less than an hour after the hostage standoff ended, dozens of police gathered near the site for an informal review. A kind of post game analysis. They talked about what worked and what didn't. Police determined that their mobile command center, the truck, wasn't in the best location at the start. It could have become a target. On the negotiating side, police felt they handled things about as well as could be expected.

[Narrator/Host]

Expected.

[Narrator/Advertiser]

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[Jarrett Jordan (Hostage Taker)]

All the best days are brutal.

[Detective Sergeant Wally Zines]

So if you're feeling frugal, stream Pluto TV.

[Narrator/Host]

Stream Pluto TV.

[Detective Sergeant Wally Zines]

Stream Pluto TV for free stream blockbuster.

[Jarrett Jordan (Hostage Taker)]

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