Today’s episode is the second in a series of three on Asurion, the world’s leading tech care company with more than 300 million customers. In an interview with Co-Founder and Chairman Kevin Taweel, we dive deep into Asurion’s divinely discontent culture, hyper-rational approach to talent management, growth over $1 billion in sales, and transformational acquisition of Lock/line.

Learn more and dive into our research at ⁠50xpodcast.com⁠

For the full show notes, transcript, and links to the best content to learn more, check out the episode page⁠ here.⁠

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This episode is brought to you by⁠⁠ Ramp⁠⁠. Ramp’s mission is to help companies manage their spend in a way that reduces expenses and frees up time for teams to work on more valuable projects. Go to⁠⁠ Ramp.com/invest⁠⁠ to sign up for free and get a $250 welcome bonus.

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This episode is brought to you by Oberle Risk Strategies. Oberle is a specialty insurance brokerage providing insurance services to search funds, independent sponsors, family offices, and private equity firms.

Oberle supports its clients with a comprehensive insurance due diligence covering a wide range of items, including commercial insurance, Employee Benefits, key person life insurance, and reps and warranty coverage. Additionally, Oberle has a thriving personal lines practice, designed for entrepreneurs seeking a higher-level service and expertise when it comes to insuring one’s home, vehicles, and valuables.

If you’re interested in connecting with the Oberle team: https://oberle-risk.com/50x

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50X is a property of Colossus, LLC. For more episodes of 50X, visit⁠ joincolossus.com/episodes⁠.

Editing and post-production work for this episode was provided by The Podcast Consultant (⁠https://thepodcastconsultant.com⁠).

Show Notes

(00:00:00) Welcome to 50X

(00:01:19) Sponsorship: Ramp

(00:02:36) Sponsorship: Oberle Risk Strategies

00:04:08) Asurion Rebranding

(00:05:58) Building the Team

(00:15:39) Building the Culture

(00:23:04) Talent and Compensation

(00:31:51) Giving Back: Compassion Forward Program

(00:36:26) Customer Concentration

(00:41:07) Crisis Management

(00:42:56) Strategy by Experimentation

(00:43:08) Acquiring Lock/line

(00:51:44) Integrating Lock/line

(00:54:12) Capital Allocation in the TA Period

(00:59:11) 2007 Equity Recap