"At the very core of everything we do is about meeting and exceeding expectations."

Marc Haine shares how theatrical principles can transform your small business's customer experience. Drawing from his unique journey from hospitality consultant to stage actor, Marc reveals why most businesses fail to meet basic customer expectations and provides practical strategies to elevate every customer touchpoint.

Marc Haine is the author of Lights, Camera, Action and a former hospitality industry fixer with 25 years of experience working with hotels, casinos, and restaurants.

Resources Mentioned

Marc Haine's website: markhaine.com (free touchpoint assessment available).
Book: Lights, Camera, Action by Marc Haine.

FREE workshop for business owners who planned well but are running on fumes.

You set the goals in January. You aligned the team. You built the plan.

But six weeks in, you're exhausted.

Your best hours are going to fires. Decision fatigue is real. And your team senses it.

Here's the truth: Your business won't grow beyond you until you lead yourself first.

Join Bradley for a FREE 2-hour workshop on February 24th at 10 AM CST.

You'll build your Personal Operating System, Decision Framework, Energy Protection Plan, Role Clarity Matrix, and 90-Day Accountability Structure.

Space is limited. https://blueprintos.com/assets

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About Above The Business:

Above The Business is hosted by Bradley Hamner, founder of BlueprintOS, and focuses on helping small business owners transition from Rainmaker to Architect. Each week, Bradley shares frameworks, interviews successful entrepreneurs, and provides actionable insights for building businesses that run without you. Whether you're doing $300K or $3M in revenue, this show will help you get above your business and design the systems you need to scale.

Episode 539: Creating Exceptional Customer Experiences with Marc Haine