✨ In this episode of Above the Fold, I sit down with Jessica Rose Garcia—aka J-Rose—Head of CX at OneSkin, to talk about what really makes customers stick around. Spoiler: It’s not just fast email responses.

We dive deep into:

💡 How J-Rose went from working at Gold’s Gym to leading CX at some of the biggest brands in DTC

📈 Why most brands completely fumble retention—and what they should be doing instead

🛍️ The difference between CX in e-commerce vs. other industries

🔬 The science behind OneSkin and why J-Rose is obsessed with it

💬 How CX teams can actually make an impact instead of just putting out fires all-day

😂 Some wild CX stories that you don’t want to miss

👉 Hit play for insights on customer experience, retention, and how to build a brand people actually love.

And one last thing… this episode marks ONE YEAR of Above The Fold Podcast! I love and appreciate you all that tune in every week.

📲 Follow J-Rose:

Instagram: @heartstarkid

LinkedIn: linkedin.com/in/jessica-rose-garcia-95a38289

📲 Follow OneSkin:

Instagram: @oneskin.co

Website: linkedin.com/company/oneskin

✨ Want More Like This?

Subscribe for more founder stories, marketing insights, and behind-the-scenes action in the world of CPG, brand strategy, and customer experience!

About Sunday Postcards

Enjoying the show? Keep the insights flowing by subscribing to my newsletter, Sunday Postcards. Each week, I share tips, stories, and strategies to help you unlock brand success. Subscribe at www.sundaypostcards.co and join the community.

👋 Connect with Jess:

• LinkedIn: linkedin.com/in/jess-cervellon

• Twitter: https://x.com/jesscervellon

• Instagram: instagram.com/jess.cervellon

👍 Like, comment, and subscribe for more insights on brand-building, customer experience, and business growth!

Episode 52 | How to Build a Brand People Actually Love with Jessica Rose Garcia of OneSkin

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