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This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me.

We dive into a wide-ranging conversation covering:

The new leadership vision at NICE and what it means for the future
Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both
The evolving role of major CRMs in the contact center AI landscape
And a whole lot more behind-the-scenes insight from one of the most influential CX tech companies out there

If you're in the contact center, customer experience, or enterprise tech space, this is a must-listen. Don’t miss it.

Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services.

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges.

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy.

Click here:

expiviadigital.com

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Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions