Ep. 50: How 24/7 Student Support AI Drives True Equity in Higher Education

When Massachusetts rolled out free community college, it drove massive equity across the state, but it also created an unprecedented bottleneck at the front door of smaller institutions. Brian sits down with Alex Russo, Director of Enrollment & Recruitment Strategy at Cape Cod Community College, to discuss how a school with limited headcount operationalized 24/7 student support AI to manage a sudden 40% spike in student volume. Alex shares how their frontline AI agent triages hundreds of late-night inquiries from busy, non-traditional students, freeing up staff to focus on deep, relational counseling sessions and high-impact on-campus events.