AEE: This Isn't What I Ordered- How to Ask for the Correct Order in English

Summary

All Ears English Podcast: "This Isn't What I Ordered - How to Ask for the Correct Order in English"

Hosts: Lindsay McMahon and Michelle Kaplan
Release Date: May 3, 2025

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Introduction to the Episode

In this episode of the All Ears English Podcast, hosts Lindsay McMahon and Michelle Kaplan delve into a common yet challenging situation for English learners: handling incorrect orders at restaurants and coffee shops. They aim to equip listeners with the language and strategies needed to address such mishaps with confidence and politeness.

Personal Anecdotes and Relatable Experiences

Lindsay and Michelle kick off the discussion by sharing their own experiences with receiving incorrect orders:

• Lindsay McMahon [02:15]: "Sometimes I'll go to a coffee shop and I'll say tall. And they get really upset about that. And yesterday we got called out for that, actually..."

• Michelle Kaplan [02:54]: They recount how phrases like "I ordered a black coffee, and the clerk added sugar and cream" can derail one's morning routine.

These stories set the stage for understanding the frustration and importance of effectively communicating order discrepancies.

Listener Engagement

The episode features a heartfelt message from a listener, Ryan, who expresses his appreciation for the podcast and shares his dedication to improving his English before work. This connection underscores the podcast’s commitment to fostering a supportive learning community.

Step-by-Step Guide to Correcting Orders

The core of the episode is a detailed, four-step approach to addressing incorrect orders:

1. Introduction:

   • Begin with a courteous opener such as "Excuse me" or "Oh, sorry" to gain the server’s attention.
   • Lindsay [09:05]: "Excuse me."
   • Michelle [09:22]: Emphasizes the importance of context, whether seated or in line.

2. Explain the Situation:

   • Clearly and directly state the issue without being confrontational.
   • Michelle [10:33]: "I ordered a black coffee."
   • Lindsay [11:17]: Highlights the effectiveness of the word "actually" to imply the mistake: "I actually ordered a black coffee."

3. Make the Request:

   • Politely ask for the correction, ensuring clarity in your request.
   • Michelle [14:42]: "Would it be possible to get another one?"
   • Lindsay [15:07]: "Could I get this switched out?"

4. Conclude with Gratitude:

   • End the interaction on a positive note by thanking the server.
   • Lindsay [15:24]: "Thank you so much."

Role-Play Demonstration

To illustrate the steps, Lindsay and Michelle engage in a role-play scenario:

• Lindsay (acting as the customer) [18:38]: "Excuse me, I asked for a caramel coffee. I think this is vanilla."
• Michelle (acting as the barista) [18:50]: "Oh, no. Want another one?"
• Lindsay [18:58]: "Could I get it switched out, please?"
• Michelle [18:58]: "Of course. Sorry about that. I'll make it right now."
• Lindsay [19:01]: "Thanks so much."

This demonstration underscores the importance of combining politeness with clarity, ensuring the interaction remains positive and productive.

Practical Tips for Navigating Busy Environments

Lindsay and Michelle address the additional challenge of handling order corrections in busy settings:

• Eye Contact and Confidence:

  • Lindsay [17:56]: "Eye contact. Confidence and eye contact are two really good tips."

• Non-Verbal Cues:

  • Michelle [17:29]: Suggests making a polite gesture to gain attention without appearing rude.

• Maintaining a Positive Vibe:

  • Emphasize kindness to ensure that the server remains receptive and willing to help.

Handling Different Situations

The hosts discuss various scenarios beyond coffee shops, such as ordering salads with dressings or cooking preferences for burgers:

• Salads:

  • Lindsay [07:37]: "I asked for the dressing on the side."

• Burgers:

  • Michelle [07:37]: "Do you order it medium rare? Maybe they cooked it medium or rare."

These examples highlight the versatility of the strategies discussed, applicable to a wide range of dining situations.

Overcoming Awkwardness and Building Confidence

Lindsay shares a personal story about addressing a delayed meal at an Italian restaurant:

• Lindsay [16:17]: "I actually asked for a refund for the meal because it was just, it was stressful."

This narrative emphasizes that while addressing order issues might feel awkward initially, with practice, it becomes a manageable and respectful interaction.

Key Takeaways and Final Thoughts

The episode concludes with essential lessons for listeners:

• Connection Over Perfection:

  • Lindsay [20:13]: "The key is to do it with kindness, but do it with kindness and directness at the same time."

• Empathy Toward Service Staff:

  • Recognize the challenges faced by servers and approach interactions with understanding.

• Practice Makes Perfect:

  • Regularly applying these strategies will build confidence and fluency in handling similar situations.

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By the end of the episode, Lindsay and Michelle provide listeners with practical language tools and empathetic approaches to confidently address and correct ordering mistakes in English-speaking environments. This not only enhances communication skills but also fosters positive interactions in everyday scenarios.

Transcript

[Lindsay McMahon]

This is an All Ears English podcast. This isn't what I ordered. How to ask for the correct order in English welcome to the All Ears English podcast. Downloaded more than 200 million times. Are you feeling stuck with your English? We'll show you how to become fearless and fluent by focusing on connection, not perfection, with your American hosts, Lindsay McMahon, the English adventurer, and Michelle Kaplan, the New York radio girl, coming to you from Colorado and New York City, usa. To get real time transcripts right on your phone and create your personalized vocabulary list, try the Allears English app for iOS and Android. Start your seven day free trial at allearsenglish.com forward/app.

[Michelle Kaplan]

Didn't get what you ordered at the coffee shop? Burger cooked the wrong way today. Learn how to ask your barista or waiter to fix your order in English with clarity, confidence and kindness.

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[Lindsay McMahon]

Hello, Michelle. How are you? What's, what's shaking?

[Michelle Kaplan]

Oh, not too much. Lindsay, how are you?

[Lindsay McMahon]

Great. Doing well, doing well. Just actually having my morning coffee here. Black, of course.

[Michelle Kaplan]

Black, of course. Yeah. Do you, do you. Well, question, when you're ordering your coffee, do you always kind of wait, like, do you just say, I'm ordering a black coffee or do you wait until the barista asks you, like, oh, how do you want it?

[Lindsay McMahon]

I don't know. I get the order of things all mixed up. My partner always teases me that I order the wrong way. I, I, I'm like, dear. And really, when I order, it's so weir. Say I'll have. Sometimes I'll go to a coffee shop and I'll say tall. And they get really upset about that. And yesterday we got called out for that, actually, because when you say tall, you're, you're talking about Starbucks, right? Like normal coffee shops don't, don't have tall. They have small. And then they'll say, have you been to Starbucks? What are you doing here?

[Michelle Kaplan]

Do they really?

[Lindsay McMahon]

Yesterday they gave us that look for sure. So I'm not very good at saying things in the right order. So I'll be learning something in today's episode as well.

[Michelle Kaplan]

Well, actually, that reminds me of Dan. He's the oppos. He just like. He refuses to do the Starbucks sizes. He. Yeah, you know, he doesn't just say the tall, grande venti. He'll just small, medium, large. He doesn't care. He's just. He's just going for it. He's not feeding into that.

[Lindsay McMahon]

I love it. I love it. Just the opposite. That's so funny. That's so funny.

[Michelle Kaplan]

I mean.

[Lindsay McMahon]

So this is. This is what our. What our episode is about today. And it's a great question. Shall I go ahead and read. Read the question from our listener? Sure.

[Michelle Kaplan]

Yes.

[Lindsay McMahon]

Yeah. And by the way, this is from YouTub, and we have an entire YouTube channel. Michelle, where should our listeners. What should our listeners type in if they go to YouTube and want to find us over there?

[Michelle Kaplan]

Well, type in all ears English and you will find us on YouTube.

[Lindsay McMahon]

Yep. Hit subscribe right away. Here we go. So this is from at Phrase Kim. Hi, Aubrey. Michelle, this is Ryan. It's always a great routine to listen to your podcast and start my day before going to work. I always thank you. And my goal is to listen to every episode of Allers English, Business English, and is Energy. I'm so happy to have a bunch more episodes to enjoy. Michelle, that makes me happy. Thank you for listening. Your reviews and your feedback mean everything to us.

[Michelle Kaplan]

So thank you, Ryan. Yes.

[Lindsay McMahon]

Yeah. Thank you, Ryan. All right. Today I ordered a black coffee in the coffee shop, and the clerk actually put sugar and cream in my coffee. Oh, no.

[Michelle Kaplan]

Gasp.

[Lindsay McMahon]

Right. I wanted to give the coffee back and get the real black coffee. In this situation, how can I politely ask for what I ordered? Thank you again and keep up the good work. Oh, this is a great question.

[Michelle Kaplan]

Yes, exactly. Yeah, we're gonna get into it. Before we get into it more, we're gonna really dive in. Guys, what we want you to do is think of a friend who believes in connection, not perfection. So think of a person, and then what should they do?

[Lindsay McMahon]

Lindsay, go ahead and text a link from the show to that person. Let them know that this is one of your podcasts that you listen to. Think of someone that is. That believes in human connection, that wants more connections in their lives, and it believes that, you know, this is a different way to learn what we're doing over here. We're focusing more on that connection moment. We're learning grammar, vocabulary. Yes. But the most important thing is to connect, and we're showing you how to do it. All right, so text it to a friend who would be open to that style of learning.

[Michelle Kaplan]

Good. Perfect. All right. Also, definitely, we. We've been talking about coffee a lot on the show. Listen to episode 2391. We did a little way back is how to connect over coffee habits in English. And that one was so fun because we realized how just talking about coffee, or could be tea, just really, really gets you to connect with someone and to have a fun conversation.

[Lindsay McMahon]

Oh, it's huge. It's huge. And even this moment that Ryan's asking about, you know, even if you're not going to have a deep, you know, friendship or deep conversation with the barista, it does matter how that interaction goes for your energy for the rest of the day. The barista's energy and just kind of what you're putting out into the universe. Right? It matters. You want to have a nice exchange?

[Michelle Kaplan]

Yeah, yeah, definitely. I love it. So, yeah, this. I mean, this situation happens frequently. I mean, whether it's coffee or something else. I mean, there's mistakes made all the time, and that's okay. I mean, so, Lindsay, have. Has that ever happened to you? So because Ryan has your coffee, drinks coffee like you do, black, and so does this ever happen?

[Lindsay McMahon]

Yeah, yeah. It's more likely to happen, you know, outside Colorado, in different parts of the US where there's just, I don't know, different diets, more sugar, maybe. So might. I might get. I'm trying to think where it was. I was just somewhere. I don't know if it's California where I was, or I was talking to someone about getting a coffee and having sugar. Like, they automatically add the syrup at Starbucks instead of just letting it. You ask for it. Some places will automatically do that. They assume you want sugar. Right. So, yes, it does happen, Michelle.

[Michelle Kaplan]

So, yeah, I mean, you should absolutely ask for the correct order. And I think it's amazing that Ryan is thinking about how to be polite in this situation. So good for you, Ryan. So, I mean, Lindsay, what else could this be for?

[Lindsay McMahon]

Well, certainly when you order a salad. I like to order salads a lot when I go out. And you might ask for the dressing on the side, but maybe the. The salad comes with dressing with it. We'd say it's already dressed. The salad has been dressed. That's what we say in English. Or maybe how you order your burger, do you order it medium rare? Maybe they cooked it medium or rare. What else, Michelle, Anything else you can think of?

[Michelle Kaplan]

Yeah, I mean, just. I would say those are like the Two biggest ones, but yeah, I mean, definitely. Lindsay, do you usually get the dressing on the side, or do you usually like it on top?

[Lindsay McMahon]

I. I usually like it on top. Yeah.

[Michelle Kaplan]

It's.

[Lindsay McMahon]

It's more the coffee order. It would really throw me off if I got sugar in my coffee or. Or milk in my cup. Milk would be okay, but sugar, I wouldn't want it.

[Michelle Kaplan]

Yeah, yeah. No, for me. Yeah, that happens to me. Where you go. I just don't like it when the dressing is too thick. So I could either say light dressing, or I usually just say on the side, and then I pour over what I want because I just like a little bit.

[Lindsay McMahon]

It's true. Because it's a gamble, because a lot of salad dressing is. It's. It's a gamble of how that's gonna taste. It could also be really sugary, and, you know, you just don't know if you're gonna like the dressing and you don't want.

[Michelle Kaplan]

And, like, sometimes, like, the salad is soaked. It feels like it's soaked in the dressing, and it's just. Then I'm. Yeah. So whenever that happens, if the dressing on it. I don't like that.

[Lindsay McMahon]

But, yeah, I mean, I think the point is this happens to everyone, and it is totally fine to ask for your order to be kind of edited. Right. To be fixed. So we're going to show you how to explain the situation and how to ask for the change and then how to finish up so that that vibe stays positive between you and the. The person that's helping you. Right.

[Michelle Kaplan]

Yeah, exactly. All right, so let's get into it. So the first thing, we have basically four steps here. So the first thing to do is do an intro. So. Excuse me. Right. Really? Pretty much. That's it.

[Lindsay McMahon]

Something else we could say maybe. Oh, sorry. Right.

[Michelle Kaplan]

Oh, sorry.

[Lindsay McMahon]

Right. Table. Maybe we're sitting down and they're passing your table. Or let's say that we're standing at the counter at the barista situation. Right. Oh, sorry. So those are kind of the two main ways you would raise anything. Right, Right.

[Michelle Kaplan]

And it's. Yeah. I think that it's a particularly challenging way to ask about the situation Ryan is talking about, because especially if you're in line. I mean, the same would be at a bar. Right. Or just like, a crowded restaurant where you go up and get your order and there's a line of people. Yeah, that can be when. When it's busy. Oh, that's. That's tough.

[Lindsay McMahon]

Yeah, it's hard. I mean, we have to have a Lot of empathy for people serving us. Right. I mean, it's not, it's not easy. We, we know this. I've worked in. I think everyone should work in either retail or, or dining or some kind of dining food service at some point in their lives, Michelle. Because it's hard.

[Michelle Kaplan]

Yeah, you gotta have that empathy. I agree. So the second thing you do is you kind of explain the situation. Now, this can be direct. I mean, restaurants and coffee places are busy, so you don't have to skirt around the situation. You can use the rest of the steps to kind of pat it. Right. And, and, and use that to be polite. But the actual request, I mean, you don't have to be, like, rude about it, but just be direct, be clear. We don't have time to. Oh, I kind of. Right.

[Lindsay McMahon]

Gosh. Oh, for sure. And this can vary depending on what region of the US you're in. If you're in New York, on the east coast, say it faster. Say it clearly. Just get it done. They just want to fix it and move on. Right. Maybe in other smaller towns, you might take more time. But I agree, you need to get kind of the problem out on the table quickly, Michelle.

[Michelle Kaplan]

Right, right, exactly. So one thing you could say is, I ordered a black coffee. Or you could say, I actually ordered a black coffee. Which when you add, actually, it's kind of implying, oh, well, that's the mistake. Right.

[Lindsay McMahon]

Actually is a great. It's like a ninja word. Right. It can say so much. Because when you say that, you're saying, this is not a black coffee and I ordered a black coffee just with that word. Actually, it's incredible.

[Michelle Kaplan]

Yes, yes, yes, yes. What's something else you could say?

[Lindsay McMahon]

We could say, I think this second one. Oh, sorry, for the second one. Oh, I asked for a black coffee, so this is even more direct. Or I asked for the dressing on the side. I asked for the burger done medium well. So, yeah, I think this one, if you're going to go with this one, very direct, just tone of voice. Right, right. Smile. Maybe there's a smile involved.

[Michelle Kaplan]

Right, right, right, right. Or you could be. This one is a little less direct, but I wouldn't use this one when a place is super busy. So you would say like, oh, I think. Think this has. I think this has dressing on it. I think this has cream in it. I think this has sugar in it. I wouldn't use that because then you're. I mean, the person might not remember what you ordered and they might be like, oh, okay, so, oh, did you Right. So I wouldn't use that if it's super busy, but if you have a little more time, I think it's useful.

[Lindsay McMahon]

Right, so you're saying if you say, I think this has dressing in it, they might not remember if you ask for it with dressing or without or why you're at what. What you're saying or why you're saying that. It's not clear. It' actually not super clear. Right, right.

[Michelle Kaplan]

So save that one for when you're, you know, kind of just a few people in the place.

[Lindsay McMahon]

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[Michelle Kaplan]

Michelle, do the ask. Ask. Right. So they might, you might not have to do this one because they might just say, oh, I'm sorry, I'll get you another one right away.

[Lindsay McMahon]

Take it. They take it from you. Yeah, right.

[Michelle Kaplan]

They might say, oh, sorry, I know you asked for this with the, you know, with black and sorry, I'll make you another one. But if they don't, you could just say, would it be possible to get another one. Or what else could you say?

[Lindsay McMahon]

Yeah, you could say, could I get this switched out? I like that one. That's a little less common, but it sounds very native and natural. Meaning, can you swap? Can you switch what I have with what I asked for? Right.

[Michelle Kaplan]

Yes, yes, exactly. And then, Lindsay, tell me about the ending. How do you end?

[Lindsay McMahon]

This is basically just, it's simple. Don't overthink it. Say thank you.

[Michelle Kaplan]

Yeah, exactly.

[Lindsay McMahon]

So just saying something like, oh, thank you. Thanks so much. Or maybe I appreciate that. Yeah. You can never say thank you too much. I feel like that's. You can't go wrong.

[Michelle Kaplan]

Yeah, yeah, yeah. I mean, Lindsay, how do you feel doing this when this happens? You feel awkward or, I mean, or do you just whatever. Does it kind of depend.

[Lindsay McMahon]

You know, this past weekend, I was actually in one of our favorite Italian places, but it's a different Italian place. They do. It's like you walk up to the counter to order, but then you get, like, a plate of pasta. Like, good Italian food. It's kind of a weird model. And we had a comedy show we were going to down the road, and we're sitting there for 45 minutes, and we hadn't gotten our food, and at some point I had to go up and say, we have to leave.

[Michelle Kaplan]

Yeah.

[Lindsay McMahon]

And I actually, I even, I actually asked for, for a refund for the meal because it was just, it was stressful. And the waiter had come up to us and had said, I'm so sorry, we've got all these Uber deliveries ahead of us. But that was kind of. We were like, okay, so Uber is more important than we are sitting in the restaurant.

[Michelle Kaplan]

Right.

[Lindsay McMahon]

So this is kind of if, you know, if you feel you are, you know, it didn't feel like they were kind of treating us right as patrons of the restaurant. And so I did go up and ask, and they were actually so kind and ended up being a positive interaction in the end. But I think, you know, you get used to it and you only do it when you feel like it's necessary. Right? Yeah. So, yeah, I, I, I, I guess there's a little awkwardness, but I think I. It's okay. It's okay to ask for what you've ordered.

[Michelle Kaplan]

Exactly. Right. Exactly. I, I agree. Mean, sometimes, Sometimes if there's, you know, a crowd, you can just, like, one other key tip is if there's a crowd, and maybe you would be stuck standing in a line for 20 minutes, you could even just kind of stand on the side and kind of like, make A face. You know what I mean? Or, like, kind of, you know, just kind of. I mean, it's always awkward because then you're just standing there.

[Lindsay McMahon]

What would that face look like? Michelle, demonstrate.

[Michelle Kaplan]

Oh, gosh. We're on you. I mean, you could just kind of be like. Like. Yeah, like a kind of gesturing a little bit. Not in a mean way, but to try and get their attention because it isn't fair. Then you have to wait in line, like. Yeah.

[Lindsay McMahon]

I don't think at the barista situation, I don't think you need to get back in line.

[Michelle Kaplan]

Right, right.

[Lindsay McMahon]

It's. It's standing. Usually there's a place where they're giving.

[Michelle Kaplan]

On the side or. Oh, yeah, yeah, yeah. At Starbucks where they're, like, calling you.

[Lindsay McMahon]

Right. Yeah. Where they're. They're handing out the drinks. You could do that. I think eye contact. Confidence and eye contact are two really good tips. And doing it only you know when. And just feeling like you. You do have the right to have what you ordered.

[Michelle Kaplan]

Yeah.

[Lindsay McMahon]

Even though they're busy and you can do this with kindness and everyone can come out on top. Right. I think the barista also wants to know they're doing their job well and doing their job right. Like, if I were waiting tables, I wouldn't want to know that I serve someone the wrong kind of steak and no one said anything. The person just ate it. Like, that's not good, right?

[Michelle Kaplan]

No, not at all. So don't feel guilty. Just be confident, be kind, and make eye contact. So here we go. Let's do a role play.

[Lindsay McMahon]

Okay, here we go. So I ordered a caramel coffee, and I can taste that. It's vanilla. Oh, here we go. All right. Okay. Excuse me.

[Michelle Kaplan]

Yes?

[Lindsay McMahon]

I asked for a caramel coffee. I think this is vanilla.

[Michelle Kaplan]

Oh, no. Want another one?

[Lindsay McMahon]

Yes. Could I get it switched out, please?

[Michelle Kaplan]

Of course. Sorry about that. I'll make it right now.

[Lindsay McMahon]

Excellent. Thanks so much. So it's not a big deal, and it's an opportunity to practice our English, right?

[Michelle Kaplan]

Yeah, it definitely is. Yeah, it's fine. So. And you did it in a very tasteful, kind way, so good job, Lindsay.

[Lindsay McMahon]

Oh, thank you. Yeah. So I started by saying, excuse me, and there were a couple options to get attention. We said, oh, sorry, or excuse me. Right.

[Michelle Kaplan]

And then I said, yes. So you got my attention. And you said, I asked for a caramel coffee. I think this is vanilla. So you're kind of combining a couple of the things we mentioned.

[Lindsay McMahon]

I think this is vanilla. And when we say, I think that Always softens it a little bit, makes it a little more polite. Right. If you want to pull back like we said, and you said, oh, no, one, another one. And I said, yeah, could I get this switched out? Could I get it switched out? And I like that. That's direct, but it's not rude in any way.

[Michelle Kaplan]

Yeah. And I mean, I did ask you if you wanted another one, which I said might happen. So you didn't have say, yeah, could I get it switched out? But it's fine that you did. You could have also just said, yeah, sure, that would be great. So either one.

[Lindsay McMahon]

Love that. And then we ended with what, Michelle? The most common phrase in the English language. Yes.

[Michelle Kaplan]

Thanks so much. Thank you. Yep.

[Lindsay McMahon]

I love it. I think the takeaway here for me is it's okay to ask for, you know, things to be made right. And the key is to do it with kindness, but do it kindness and directness at the same time. So you don't waste someone's time. You don't make them guess what you want. Right. But you're also kind, and there is a way to do that at the highest levels.

[Michelle Kaplan]

Yeah, I agree. All right, well, Lindsay, I'm so glad that we were able to answer Ryan's question. So, Ryan, I wish you lots of good black coffee. Hopefully you don't have to use this much, but now you have the tools to be able to do it. And it was a great question. We all run into these kinds of situations, so I know that you guys will find it helpful.

[Lindsay McMahon]

Yeah, I love it. So good, Michelle, great topic. And don't forget, guys, go ahead and send Allers English podcast to whatever friend you have that would resonate with our message of connection, not perfection. All right, good stuff. See you soon.

[Michelle Kaplan]

All right, Lindsay, see you in the next one. Bye.

[Lindsay McMahon]

Bye. Thanks for listening. To all ears. English. Would you like to know your English level? Take our two minute quiz. Go to allearsenglish.com forward/fluencyscore. And if you believe in connection, not perfection, then hit subscribe now to make sure you don't miss anything. See you next time.