In this episode of Alliance Insights, host William Hold speaks with Robin Spaulding, Head of Insurance at Roots, about how artificial intelligence is reshaping the insurance industry beyond experimentation and into real operational impact. Robin breaks down where AI is delivering the most value today—claims, underwriting, and policy servicing—and explains how automating repetitive, manual workflows allows insurance professionals to focus on judgment, strategy, and empathy. The discussion highlights client‑driven innovation, real‑world examples of AI‑powered efficiency, and why human expertise remains essential even as automation accelerates.