Getting your Agency Ready for AI

In this episode of Alliance Insights, Noelle Codispoti of the Risk & Insurance Education Alliance is joined by Ron Hocutt of Angela Adams Consulting for a practical discussion on what AI readiness really looks like for today’s insurance agencies. Ron reframes the conversation away from “Which AI platform should we buy?” and toward the far more important questions of how we best use technology, how we ensure data quality, and how we encourage operational discipline. The episode breaks down the differences between generative AI and agentic AI, clarifying how each can support agency workflows without replacing licensed professionals or transferring legal responsibility. Ron explains why current AI tools remain limited in scope, why liability always stays with the agent or agency, and why fears of full automation often overlook regulatory and legal realities. Listeners are guided through real world applications—such as workflow coordination, policy analysis, client communication, and r...