In this episode of Alliance Insights, hosts Mitch Dunford and Dr. Lisa Gardner talk with Jay Gates, Managing Director of Gallagher’s National Restaurant Practice, to explore the unique world of restaurant risk management. Jay shares his journey from EEOC investigator to claims leader to building an enterprise risk management program for more than 165 Applebee’s locations. He breaks down the most pressing challenges facing restaurants today—including labor shortages, cyber exposures, liquor liability, and product recalls—and explains how Gallagher helps clients reduce their total cost of risk through proactive service, innovative insurance solutions, and data-driven strategies. Jay also highlights the rising role of artificial intelligence in restaurant operations, from table‑turn tracking to drive‑through optimization, and the new risks that come with rapid adoption. Packed with real-world stories, leadership insights, and future-focused perspective, this episode is a must‑listen f...