Yuck, Digital. No Thanks!

Summary

Podcast Summary: Armstrong & Getty On Demand

Episode: Yuck, Digital. No Thanks!
Original Air Date: March 10, 2026
Host: Armstrong & Getty (iHeartPodcasts)

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Main Theme

This episode centers around a widespread sense of digital fatigue and a growing human desire to reconnect with authentic, in-person experiences. Armstrong & Getty reflect with humor and candor on everything from scam texts to self-checkout frustrations, customer service, and a fascinating cultural trend—people seeking "flesh and blood" alternatives in an AI-saturated world. The hosts draw on Ted Gioia's article "Being Human Is Cool Again" to explore how book signings, vinyl records, and other human-driven experiences are not just surviving, but thriving.

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Key Discussion Points & Insights

1. The Annoyance of Digital Intrusions: Scam Texts and Privacy

• The hosts lament how often they're asked to give out phone numbers at restaurants, fearing a barrage of "phishing texts" and data selling.
• [04:06] Co-Host: "Because if I give it to you, I'm gonna get all these damn texts. Because you're selling it to people. I know you are."
• Armstrong describes the sense of futility now that so many entities have their personal information:
  [04:13] Main Commentator: "There's so many freaking companies and Russian mobsters who have my phone number, I might as well just give it out to everybody."

2. Messing with Scammers: A Source of Amusement

• The co-hosts share stories of getting "friend" texts from obvious scammers and debate whether to mess with them for fun.
  • [05:15] Co-Host/Contributor: "I rope these people in for... as long as I can, because that means they're not doing it to somebody else."
• Reference to comedian Theo Von's bits about stringing scammers along for laughs.
• Discussion of “red receipts” in texts—a signal to scammers that the number is live.
  • [06:46] Co-Host: "I don't send red receipts to anyone. I want plausible deniability..."

3. Ted Gioia’s “Being Human Is Cool Again” and Digital Fatigue

• The hosts review Gioia's article, noting a resurgence of real-world experiences as a refuge from digital overload and AI-generated content.
  • [10:14] Main Commentator: “Being human is cool again. As AI saturates everyday life, people are seeking refuge in flesh and blood alternatives... This is the ultimate verification of authorship.”
• Example: Alabama Booksmith’s strategy—only sells author-signed books, drawing loyal customers and authors.

4. Cultural Trends Toward Authenticity

• The rise of vinyl sales and direct-to-fan experiences at concerts are highlighted as further evidence people value genuine human contact.
  • Armstong shares a personal anecdote about forging a connection with a songwriter at a gig.
  • [12:52] Main Commentator: "A real human does something no AI bot can replace. Everybody enjoys it."

5. Human Touch in Media and Tech

• The increasing value of live streaming as an antidote to AI-generated content.
  • [13:46] Main Commentator: "For viewers, live streaming offers a refuge from the growing glut of AI generated content on their feeds."
• Tech companies like Spotify and Apple Music now tout human curation in response to criticism of cold, impersonal algorithms.
  • [17:57] Main Commentator: "Even tech companies are figuring this out. Spotify now boasts human curators, not just cold algorithms."

6. Disdain for AI-Powered Customer Service

• The hosts vent about the frustration of navigating hyper-automated customer service:
  • [15:17] Main Commentator: “I tried the effing chatbot that was going to help me. I might as well have asked my dog.”
  • [16:20] Co-Host: “I was trying to do a thing with a bank yesterday and could not figure out how to get to a human.”
• The concept of "concierge service" as a luxury: the simple ability to talk to a human.
  • [16:43] Co-Host: "That's a fancy way to say you can speak to a human."

7. The Paradox of Prestige in a Digital Age

• In a world drowning in automation, simply being a human is now a premium feature.
  • [20:31] Main Commentator (paraphrasing Gioia): “Just being a human is so attractive in the digital world... They won’t fix that problem by training AI to pretend to be human. That just adds insult to injury.”

8. Humans as the Ultimate Differentiator

• The episode closes with the idea that those who embrace humanity—curators, concierges, caregivers—will thrive in the new economy, as true human contact becomes rare and valuable.
  • [21:18] Main Commentator: “This might even be the hot new career path... Welcome to the lovely new economy where humans actually matter.”

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Notable Quotes & Memorable Moments

On Scam Texts and Phone Numbers:

• [04:26] Co-Host: "Usually it's pretty obviously a scam of some part, but this one's pretty good. If I had to choose my friend all over again, I'd still choose you. Every single time... they're just hoping that I'm a lonely person that thinks, 'Wow.'"
• [06:51] Main Commentator: "Always plausible deniability in everything you do, kids, here's a tip from your old uncle's Joan. Jack."

On the Human Touch in an Automated World:

• [12:52] Main Commentator: “A real human does something no AI bot can replace. Everybody enjoys it.”
• [16:43] Co-Host: "That's... It's a fancy way to say you can speak to a human."
• [21:18] Main Commentator: “Welcome to the lovely new economy where humans actually matter. Go ahead, try it out. Be cool, be a human. And all the bots in bottom will never be able to take that away from you.”

The Irony of Digital Progress:

• [22:09] Co-Host: "The idea that AI is going to take all of our jobs... I'll believe it, you're a genius. But sure ain't close yet."
• [22:44] Main Commentator: "And you speak more distinctly than the average human being. Right? What about your average marble mouth?"

On Customer Service:

• [17:26] Co-Host: "I bought some jeans the other day... they measured them... and they fit perfectly, as opposed to, like, half the time when I order stuff online, it doesn't fit."
• [23:07] Main Commentator: "I like In-N-Out for their customer service. I actually think their customer service..."

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Key Timestamps & Segments

• [03:45-06:59] — Text scams, humorous banter about stringing along scammers
• [10:14-13:44] — Ted Gioia’s article and the Alabama Booksmith story
• [13:44-15:14] — Preference for self-checkout vs. human clerks, digital frustration
• [15:17-16:52] — Horrors of AI customer service; why speaking to a human is a luxury
• [17:57-20:31] — Human curation in music and the paradox of prestige
• [20:31-21:55] — Why true human interaction is the new premium feature
• [21:55-23:14] — Jokes about only liking a handful of humans, not the rest

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Tone & Style

The episode is delivered with Armstrong & Getty’s trademark blend of dry wit, sarcasm, and nostalgia. The humor carries an undercurrent of genuine concern about how digital and AI-driven processes are eroding opportunities for meaningful human interaction, but their take never turns dour—it’s a thoughtful, often laugh-out-loud funny meditation on living in a world of bots, scams, and cold automation.

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Summary Takeaway

“Yuck, Digital. No Thanks!” is a spirited defense of humanity in a time when digital convenience and AI are everywhere—but not particularly loved. Whether you're tired of scam texts, frustrated with chatbots, or just craving a real conversation, this episode reassures you that you’re not alone. In an era of automated everything, being human is, ironically, the hottest commodity of all.

Transcript

[Host]

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[Main Commentator]

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[Host]

I got it. I got it.

[Main Commentator]

No, I got it.

[Host]

Seriously, I assist. I assisted first. Oh, don't be silly. You don't be silly.

[Main Commentator]

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[Co-Host]

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[Main Commentator]

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[Co-Host/Contributor]

No.

[Main Commentator]

The Wells Fargo Active Cash credit card. Visit Wells Fargo.com active cash terms apply. Yuck Digital. No thanks. It's one more thing.

[Co-Host/Contributor]

Armstrong and Getty.

[Flag Football Promoter]

One more thing before we get to Yuck Digital.

[Co-Host]

No thanks. I get way too many fishing texts. Drives me crazy. That's why it makes me angry when I go to a restaurant. And how many? Two. Inside or outside? Doesn't matter to me. Okay. Can I have your phone number?

[Main Commentator]

No.

[Co-Host]

Why do you need my phone number? For me to eat at this restaurant.

[Main Commentator]

Mind?

[Co-Host]

Because if I give it to you, I'm gonna get all these damn texts. Because you're selling it to people. I know you are. Drives me nuts. Anyway, I got one of these texts the other day.

[Main Commentator]

I think it's probably reached critical mass by now. There's so many freaking companies and Russian mobsters who have my phone number, I might as well just give it out to everybody. Ought to post it on my roof. So. So airplanes going overhead can see it.

[Co-Host]

Got this one yesterday, though. Usually it's pretty obviously a scam of some part, but this one's pretty good. If I had to choose my friend all over again, I'd still choose you. Every single time from a random phone number. And they're just hoping that I'm a lonely person that thinks. Wow.

[Co-Host/Contributor]

Is there any link attached?

[Main Commentator]

One of my very.

[Co-Host]

Well, it's a phone number I could text back, but I assume something do it. Well, I assume that alerts them that this is a live number. And then I just get endless Katie, Katie.

[Main Commentator]

Too soon. He's still bouncing back from the affair with the Ukrainian.

[Co-Host/Contributor]

That's right.

[Main Commentator]

Yeah. Scammer. I don't want that relationship ending.

[Co-Host]

You think I should have Pursued this?

[Co-Host/Contributor]

Hell, yeah. Every time. I get one to sell all the time, I'll get these texts that say, hey, Ashley, are we still on for lunch later? And I always go, you have the wrong number. Sorry.

[Co-Host]

Oh, I do.

[Co-Host/Contributor]

I'm so sorry to have bothered you. And then I'm like, okay, I know what this is. You didn't bother me. It's all good. So now that we're talking, what do you like to do for fun and. Oh, I just. I rope these people in for. If I have time for as long as I can, because that means they're not doing it to somebody else.

[Co-Host]

Well, have you ever seen Theo Vaughn stuff on that? The podcaster? Comedian. He's got a whole website of it. He is so good at it. It is hilarious.

[Main Commentator]

Oh, yeah, check that out.

[Co-Host]

I'm here at the hospital. Thanks for getting a hold of me. I just had my legs removed, and I'm really needing someone to talk to.

[Co-Host/Contributor]

Oh, yeah, and they'll keep going until you use the word scammer and then they stop.

[Co-Host]

Yeah.

[Co-Host/Contributor]

Oh, it's so fun.

[Main Commentator]

Wow.

[Ad Voice]

Yeah.

[Co-Host]

Okay, I'll text this person back, and then tomorrow we'll check in and see how this person who said, if I had to choose my friend all over again, I'd still choose you every single time. How should I respond to that person?

[Co-Host/Contributor]

I feel the same way about you. So glad we met.

[Main Commentator]

That'd be a good.

[Co-Host]

I was gonna go with, you betrayed me.

[Main Commentator]

Those are the words of a tr.

[Co-Host]

You betrayed me, and you are now my mortal enemy. Where do you live?

[Co-Host/Contributor]

I like yours both.

[Main Commentator]

I like that even better. See, I'm probably technically digitally naive. I always. I. I don't want to respond in any way, so they don't know it's a live phone number and it landed, but they can probably tell that anyway.

[Co-Host/Contributor]

Yeah, I mean, my phone, I send. I send red receipts. So if I open it, it shows both. Now Android and Apple that I Apple use.

[Co-Host]

I don't send red receipts to anyone. I don't. I want to be able. I want plausible deniability to say.

[Main Commentator]

Oh, yeah, always plausible deniability and everything you do. Kids, here's a tip from your old uncle's Joan. Jack.

[Co-Host/Contributor]

That's why you don't open it and then you don't send the red receipt.

[Co-Host]

Oh, you just don't open it ever.

[Main Commentator]

It says delivered, so the scammers would know. Okay, that is a phone.

[Co-Host/Contributor]

You think?

[Main Commentator]

Okay, so I might as well engage them and mess with them because. Oh, that would delight me.

[Co-Host]

Yeah.

[Co-Host/Contributor]

As long as you don't click any links, you're fine.

[Main Commentator]

I was made for that. It's a good time.

[Co-Host/Contributor]

You will not be disappointed.

[Host]

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[Sponsor Announcer]

support for the show comes from Public, the investing platform for those who take it seriously. On Public you can build a multi asset portfolio of stocks, bonds, options, crypto now generated assets which allow you to turn any idea into an investable index with AI. It all starts with your prompt. From renewable energy companies with high free cash flow to semiconductor suppliers growing revenue over 20% year over year, you can literally type any prompt and put the AI to work. It screens thousands of stocks, builds a one of a kind index and lets you back test it against the S&P 500. Then you can invest in a few clicks. Generated assets are like ETFs with infinite possibilities, completely customizable and based on your thesis, not someone else's. Go to public.com podcast and earn an uncapped 1% bonus when you transfer your portfolio. That's public.com podcast paid for by Public Investing Brokerage Services by Open to the Public Investing Inc. Member FINRA and SIPC Advisory Services by Public Advisors, llc. SEC Registered Advisor Generated Assets is an interactive analysis tool. Output is for informational purposes only and is not an investment recommendation or advice. Complete disclosures available at public.com disclosures tired

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[Main Commentator]

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[Host]

I got it. No, I got it.

[Main Commentator]

Seriously, I insisted.

[Host]

I assisted first.

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[Main Commentator]

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[Co-Host]

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[Main Commentator]

No, the Wells Fargo ActiveCash credit card. Visit Wells Fargo.comActiveCash terms apply so my My introduction Digital Yuck. Essentially it's about this piece we referenced very briefly during the show the radio radio show slash podcast earlier by Ted Joya. Being human is cool again. As AI saturates everyday life, people are seeking refuge in flesh and blood alternatives from bookstore signings to vinyl record sales. And there are a bunch of different examples about this. And I don't examples of this. I don't care if this has reached any sort of critical mass. I have given up on, quote unquote, humanity. But if individuals or small groups of people, or my friends or my family can do the right healthy thing, that's good enough for me.

[Co-Host]

You've given up on humanity? That's an interesting place to be.

[Main Commentator]

Oh no, I never had any particular hope from humanity for humanity. That's one of the reasons I'm a conservative. That's why you have to have incentives and disincentives to have an orderly society. Because you're not going to reform humanity. And all of a sudden human nature is going to change After a million years, it'll never ever happen. Anyway, so here's this store in Alabama. It's gotten a fair amount of coverage in the national news. It's a small, almost windowless business on a dead end street in Birmingham, Alabama. And it doesn't look like much either. But their thing is, when many indie bookstores barely survive, this book, the Alabama Booksmith is flourishing. But it has a crazy strategy that draws customers who bypass stores in their own cities to purchase from distant retailer. Here's the secret. Every book in the store is signed by the authority. The store owner wants the author to travel to Alabama to sign copies in the store. He likes to see the human author in the flesh. In an age of AI slop in books on Amazon, this is the ultimate verification of authorship. Blah, blah blah. The Alabama Bookstore can guarantee sales of several hundred copies of a new book and maybe more. And that's enough to convince authors to fit in Alabama on their book tours. And here's something for you, the Alabama Booksmith. It rarely charges a premium for the signed copies. Our books don't cost more, the owner told the New Yorker, but they're worth more. Interesting customers repay them with their loyalty. Store does not solicit business. It now has approximately 5,000 customers on its email list. And so many people travel from out of town to visit the store that it is negotiated at a discounted rate with a local hotel. Isn't that crazy then? Ted writes about the same dynamics fueling the vinyl revival in music. Musicians sell these at gigs. Many do it themselves. They man the merch table. I've actually seen this. Oh cool. I bought some CDs, but I liked the idea of vinyl even. Well, I had a lovely, lovely conversation with a songwriter. I thought it was terrific. Anyway, you transact directly with fans here too. A real human does something no AI bot can replace. Everybody enjoys it. And Ted writes, I speak with authority as someone who's been on both sides of the transaction. I bought directly for musicians, relishing the opportunity to chat for a few seconds with the person behind the album. And I've peddled my own works at public events, welcoming my chance to do the three S's sell, sign and schmooze. Let's see you see the same thing. Oh, go ahead. Yeah, and jump in anytime. I'm sorry, there's a lot here and I tend to go kind of quickly.

[Co-Host]

But

[Main Commentator]

there's a new secret strategy in the arts and it's built on the simplest thing you can imagine, namely existing as a human being. Here's Ad Week, which I used to read all the time. You see the same thing in media right now where live streaming is taking off. For viewers, live streaming offers a refuge from the glowing growing glut of AI generated content on their feeds. And I would also suggest to suggest it's a contrast with like the super edited, insanely high paced, fast paced stuff they write in a social media landscape where the difference between real and artificial has grown nearly imperceptible. The unmistakable humanity of real life video. Real time videos are refreshing draw and then, then they get into the. They think Amazon shut down, it's fresh and go its fresh stores. Fresh and go stores, whatever it's called. That you could buy groceries without dealing with any checkout clerks and that people didn't want this. I know there's a divide on the show over this. And I fully think maybe I'm in a minority. I'd rather do the self check. But I know you don't like it.

[Co-Host/Contributor]

No, love self checkout.

[Co-Host]

I just don't like hassling with the computer thing because I don't know how to handle three bananas.

[Main Commentator]

Oh, wow. So your. Your inner misanthrope is in conflict with your inner Luddite.

[Co-Host]

Yes, absolutely.

[Main Commentator]

That must be terrible.

[Co-Host]

And the. And the inner why am I doing your job?

[Main Commentator]

Yeah. But then in a Broadway, I got

[Co-Host]

a thing of grapes.

[Main Commentator]

I don't know.

[Co-Host]

It doesn't have a barcode on it, the frig.

[Main Commentator]

See, I think it's fun to figure it out. That's weird. I mean, I'm weird. I know I'm weird. As AI Customer service becomes more pervasive. Oh, my God. Oh, my God. Judy and I were trying to rebalance what we have in our 401k. You got a little of this fund, a little Latvian, a little less fund. And we talked to our financial guru, and he said, yeah, you're super heavily weighted in this. I'd sell some of this. And we thought, all right, no problem. I think I'll do it on the website. How hard can it be? Harder than getting a camel through the eye of a needle, to paraphrase the Bible, as it turns out. And then I tried the effing chatbot that was going to help me. I might as well have asked my dog. Hey, Baxter, Baxter, how do you figure I sell some of this and buy some of the other thing? Baxter, listen to me. It was complete waste of time. So we get this. Use the phone to call a human being. And he helped us brilliantly in about five minutes.

[Co-Host]

Wow. Congratulations on getting a hold of a human being.

[Main Commentator]

Oh, my God.

[Co-Host]

I was trying to do a thing with a bank yesterday and could not figure out how to get to a human. Just couldn't do it.

[Main Commentator]

Yeah, okay, so I interrupted myself, but I like this couple of sentences. As AI Customer service becomes more pervasive, the luxury brands will survive by offering this human touch. I'm now encountering this term concierge service as a marketing angle in the digital age.

[Co-Host]

Yeah, and it's.

[Main Commentator]

That's. It's a fancy way to say you can speak to a human.

[Co-Host]

If customer service makes a comeback, I'll be so happy.

[Main Commentator]

Oh, yeah, yeah. It might cost you. It's like, you know, I, at this point in my career, own a pretty nice car, and where I go for service is different than if you Own a pretty cheap car. They take care of you. It's humans at every step, and they want you to be happy. I'd love to see that penetrate, you know, down in the market more like it always used to be.

[Co-Host]

Yes, Katie.

[Main Commentator]

I get efficiencies. I get it.

[Co-Host/Contributor]

I'd like to see it go down to the peasants.

[Main Commentator]

I would like that for you. Peasants. That's how I heard it too, Katie.

[Co-Host]

I bought some jeans the other day, branded jeans, and they sent me an email saying, we want to make sure you get the right size so you don't have to return them. And so they measured them, and they said. They explained to me, take your favorite pair of jeans and measure them this way and see if they're the right size. And I did. And so they sent them to me, and they fit perfectly, as opposed to, like, half the time when I order stuff online, it doesn't fit. And then you're supposed to send it back, but I never get around to it. So I have stacks and stacks of clothes that don't fit.

[Main Commentator]

Your local thrift store is thriving. Oh, yeah, yeah, yeah. So this is interesting. Even tech companies are figuring this out. Spotify now boasts that it has human curators, not just cold algorithms. Cool. Apple Music says human curation is more important than ever.

[Co-Host]

Wow. I would actually think in that world that maybe the AI would be better than a human. But maybe not, huh?

[Main Commentator]

You know, I haven't paid attention lately. I remember early on thinking they sucked the algorithms. I don't know. I don't want to get off into musical explorations, but just, they were terrible. I'd like, listen to something, like, really quirky and esoteric from a certain era, and it would give me the big smash hits from that era. And I'm like, no, I'm a hipster. How do you not get that I'm a hipster?

[Co-Host/Contributor]

Spotify gotten really good with that, where if you listen to something, it's more exploring things that are kind of in that realm rather than just throwing the, you know, the hits at you.

[Co-Host]

I want the. But what I hate about Spotify. Spotify is not having to search for the hot hit. So if I type in Fleetwood Mac and you have your albums listed, you don't have rumors. I've got to type that in by title to get that. If I'm listening to Fleetwood Mac, you got all these other live albums and recent albums nobody wants. You can't give me the. The biggest hit they ever had. And that happens over and over and over again. Drives me Nuts. I almost don't use Spotify because of that.

[Main Commentator]

Interesting. Yeah, I'm not familiar with it. I mostly listen to Apple music. Interestingly, Band Camps. Band Camp is organizing Band Camp clubs where members get special music selections, listening parties and other perks from human curators. Then they like talk to each other about whether they like to song and stuff. Imagine that. Let's see. Recently streamer Quobuz, somebody, anybody. Qobuz launched a announced launch of a proprietary AI detection tool. The company's published a set of principles that that include this paragraph, quote our conviction AI can be a valuable amplifier, never substitute for human judgment. So their human curation, that sort of thing.

[Co-Host]

Quobuzz or whatever. You said there could be a nobody or could have 80 million followers on some platform and I don't know them. It's hard to say.

[Co-Host/Contributor]

It's a music streaming service that's considered better than Spotify for sound quality.

[Co-Host]

Okay, I like that too.

[Main Commentator]

I like that too. You got my attention. I gotta send this to my son, who as I've said several times, would be an editor at Rolling Stone if he had been born 30 years sooner. But there's so much content everywhere, you can't make any money from it. So I thought this was interesting. Final note from this the paradox of living in a digital age. Human beings have more prestige than ever. They just. And they get it just by showing up. Just being a human is so attractive in the digital world. This won't change. In fact, the Silicon Valley elites forcing tech down our throats will only make us hate cold, sterile tech more than ever. They have me. And they won't fix that problem by training AI to pretend to be human. That just adds insult to injury. So true.

[Co-Host]

Yeah.

[Main Commentator]

This might even be the hot new career path, ready made for curators, concierges, caregivers, conversationalists, and other people who love being around people. As the old pop song anticipated, they might just end up being the happiest people of them all. So welcome to the lovely new economy where humans actually matter. Go ahead, try it out. Be cool, be a human. And all the bots in bottom will never be able to take that away from you.

[Co-Host]

Well, I don't particularly like humans, but since the all the AI customer service stuff sucks, I prefer a human to that.

[Main Commentator]

Yeah, because it's just horrible. I like some humans. It's just a question of how many and how much.

[Co-Host]

There's like five on planet Earth. The rest of y' all can pound sand.

[Main Commentator]

What if they're friendly? Do they annoy you.

[Co-Host]

Or

[Main Commentator]

quit looking at him sincerely friendly or like clearly friendly for a purpose.

[Co-Host]

I just. Again with. We were talking about this earlier in the show. The idea that AI is going to take all of our jobs. Okay, I'll believe it. You're a genius. But sure ain't close yet. I mean you would think customer service would be better than it is. You can call a multi billion dollar bank and they're and their AI customer service thing is. I mean it's just whatever question you have. I'm sorry, did you say accounts? No, I didn't say accounts, you piece of. It's just I can't believe it's not better than it is. How are you. How is it going to replace every white collar job in America if they haven't gotten better than this so far?

[Main Commentator]

And you speak more distinctly than the average human being. Right? What about your average marble mouth?

[Co-Host]

Halfway Boomhauer calls in, needs to do something. Checking accounts.

[Main Commentator]

Yeah, I need a radio from a checking account.

[Ad Voice]

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[Main Commentator]

God damn it.

[Co-Host]

Dang. The little ranger treats.

[Main Commentator]

I like in and out for their customer service. I actually think their customer service.

[Co-Host]

High school kids standing out in the parking lot in the long line taking your order. I like it.

[Main Commentator]

Yep. Nothing I love better than the old in and out. Michael. Huh.

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