Net dollar retention (NDR) is critical to your SaaS startup's success. I talked quite a bit about churn in the early days of this channel. Mastering NDR is the next logical step you should consider as you continue to grow your startup. In this episode, I am sharing 4 tips that will help you take control of your net dollar retention metric - and take it to the next level:

What is the difference between gross churn and net dollar retention?
Can your startup have negative churn?
What can you learn from Salesforce when it comes to NDR?

Listen to the episode to get the answers to all these questions - and get the complete list of 4 tips that will surely help you master your net dollar retention.

Make sure to also:

- Follow me on Twitter (https://twitter.com/RyanFloyd) for a lot more content on building SaaS B2B startups, as well as venture capital and entrepreneurship in general

- Subscribe to my blog at https://ryanfloyd.org/, where I talk about why I invest in certain companies and broader tech industry issues

- Check out my #AskAVC YouTube channel this podcast is based on

About Ryan Floyd

Ryan is a founding Managing Director of Storm Ventures where he invests in and works with, early-stage enterprise SaaS startups. His primary focus is applications and cloud infrastructure-related companies. He is always interested in hearing from passionate technology entrepreneurs. Ryan is a skilled writer and commentator on all things SaaS. He’s written for Techcrunch, Sifted, Thrive Global and is a regular contributor to The UK Newspaper. He’s the host of the recently launched #AskAVC YouTube channel aimed at enterprise entrepreneurs. In each episode he tackles a different issue relating to building and scaling B2B startups - topics such as how to pitch to an investor and how to combat sales churn.

When he’s not working with his portfolio founders, Ryan is active with Code2040, a nonprofit organization that creates pathways to educational, professional, and entrepreneurial success in technology for underrepresented minorities. And occasionally he finds time for surfing!