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Emma Greed
Emma Chamberlain started posting videos when she was 16 years old, before most of us really understood what the creator economy was going to become. She wasn't following a playbook, she was helping write one in real time. She built a media business, became one of the most recognizable voices of her generation, launched Chamberlain Coffee, and then had to figure out what so many founders eventually face. What happens when the thing you built around yourself needs to grow beyond you? In this conversation we talk about imposter syndrome money, the cost of being constantly available to an audience, and why stepping back can sometimes be the most strategic thing you can do. Emma is thoughtful, self aware, funny and deeply instinctive about brand taste and what actually outlasts the algorithm. This is Emma Chamberlain. If you've ever worked in sales or run a team that does, this stat will hit a nerve. Sales teams spend about 50% of their time on admin work, entering data, chasing updates, logging activity instead of selling, building relationships and closing deals. If the tool you're using is creating more work than it removes, something has gone fundamentally wrong. That is where today's sponsor pipedrive comes in. A simple intelligent CRM tool loved by growing sales teams. Pipedrive was built from the ground up to strip away manual work, smart automations that handle the repetitive stuff like follow up reminders, deal updates and activity logging. You can customize the automations to fit your own sales process and the AI features, analyze your pipeline, flag store deals and surface what needs your attention so your team isn't going looking for it. Switch to a CRM built by salespeople for salespeople and join the over 100,000 companies already using Pipedrive. MyLink gets you an exclusive 30 days free instead of the usual 14 day trial. No credit card or payment needed. Just head to pipedrive.com aspire to get started. That's pipedrive.com aspire and you can be up and running in just minutes. Beauty has been shifting towards fewer products doing more work and toward formulas that read more like skincare than makeup. Primally Pure has been part of that conversation. They're a female founded clean beauty brand and they just launched two new products that are worth a look. The first is their sun Serum Tinted SPF. It's a daily mineral SPF 30 with a creamy serum like tint that evens skin tone, nourishes the skin barrier and gives a your skin but better finish without feeling like you're wearing foundation. It comes in four shades and replaces a few steps in your routine all at once. The other is the lip and cheek tint A multipurpose tint with SPF 15 that works as both a lip color and a cream blush. It comes in five wearable shades designed to give a healthy, flushed finish that looks like the natural color you get after a walk outside. Both products fit Primally Pure's philosophy of fewer, better ingredients. Formulated without synthetic dyes, petroleum derivatives, or chemical sunscreen fillers, it's the kind of brand to have on your radar if you're rethinking what's in your everyday beauty routine. Use code ASPIRE to get 15% off your primally pure purchase. That's www.p r I m a l l Y-P-U-R-E.com and use code ASPIRE at checkout for 15% off your order. Emma Chamberlain, welcome to Aspire.
Emma Chamberlain
Thank you so much for having me.
Emma Greed
I am so happy to have you. I really, really am.
Emma Chamberlain
I'm truly honored.
Emma Greed
I have watched you for the longest time, maybe not as long as some of your, like, hardcore fans and community. You've been like, you know, in our lives and in our worlds for the longest time. I think you started when you were 16 years old, just vlogging around when none of us actually understood even what that or what it was going to be. But kind of somewhere along the way, at 23 years of age, you became a person that's actually running a company. And I'm really curious to understand when that kind of started. Growing up, were you a kid that made things? Did you run things? Or were you, like, the type of person for, you know, that. That showed up for much later in life?
Emma Chamberlain
I do feel like, well, what comes to mind is group projects at school. You know, I'm thinking about, like, how I was in that sort of environment. And I do think I've always been sort of a leader in that way, mainly because I'm a control freak. And I think deep down I was always like, well, I know that if I do it, it'll be done right and so we can all succeed, you know, And I do think that that is interesting. Now, in retrospect, I don't think that's necessarily, like, a rare quality. I feel like it's like 50, 50, you know, like 50% of kids take that approach, and 50% are like, I'm gonna let the other kid do it. Which, by the way, is kind of awesome, too. Like, I think there's. That's, like, a different strength. But I do think I've come into it much more as an adult in a way that I probably. I Probably didn't anticipate.
Emma Greed
No doubt. You said that running this company is one of the hardest things that you've ever done and that you've had moments of regret in it. Where are you with that now?
Emma Chamberlain
Oh, it's actually really a perfect time to have this conversation because I think my answer is really positive right now. Well, I think what I realized in opening cafes is how truly my heart really lies there. More so than maybe in other areas. Like, I think the art of creating a cafe is truly my passion in the space.
Emma Greed
Interesting.
Emma Chamberlain
And I think it was a bit tricky for a while there because, you know, we started the brand and then it wasn't optimal to open physical locations
Emma Greed
for many, many years, because to contextualize it for people. Where you started was very much in the D2C landscape, right? Yes. Which is again, very, very different from owning and servicing in a physical space and location.
Emma Chamberlain
Yes.
Emma Greed
It was like a totally different business.
Emma Chamberlain
Oh, 100%. We started as a D2C business as sort of a proof of concept, just to see if the audience was there, you know, lower commitment, as a test. It went really well. And then honestly, right after that, Covid started, and so that complicated things. And then it became like, okay, well, we'll just continue this as a D2C business, because that is that those are the cards we've been dealt. Yeah. You know, with the times. And I think, because that was sort of the only option, that was all I really thought about for a long time. And then as we sort of transitioned out of that time, it was tricky because we'd sort of built this D2C business. But then I was like, wait, I. I don't actually. That's not really what I've dreamed of doing with this brand. I want to have locations.
Emma Greed
Yeah.
Emma Chamberlain
The world of coffee, the lived experience, and curating that experience for people, I think has always been my dream.
Emma Greed
I mean, I'm so curious about you, and I love that you talk about it as your dream because where you started in this business, very much in the capacity as the ideas person, as the creative person, as the marketeer, I think you were like chief Creative officer. You've then done this big transition to co CEO, which is a very, very different job. But I guess what I'm asking you is, was that the right decision for you?
Emma Chamberlain
Well, it's interesting because I think my role at Chamberlain Coffee, when it comes to my involvement, I think I've been involved at a co CEO capacity since the beginning, but I think there was sort of maybe some Personal fear of taking that on because also I don't have the experience to do that. There's a lot of areas that I, I could learn, but I don't know that it makes sense to do that. Like, I would rather delegate certain CEO sort of tasks to someone who maybe has strengths that I don't have, and then I can bring the other strengths to the table.
Emma Greed
We're going to dig into that a lot more because I think that that is a conversation that a lot of female founders have with themselves at the kind of, you know, in the inception of a business, understanding, like who they are and what role they're going to play and more often than not, what roles they can't play by default of what stories they're telling themselves. What do you think that you had to learn about yourself before you felt ready to be in charge?
Emma Chamberlain
I think what I bring to the table is my instinct and my sort of like mental flexibility and also my ability to think outside of the box. I think that's what I bring to the table.
Emma Greed
Oh, and so much more. I mean, from an outside point of view, just looking in, like I hear when you speak, you talk about instincts so much, which I think is such a undervalued skill.
Emma Chamberlain
I couldn't agree more.
Emma Greed
And beyond just your instincts, your aesthetic, your taste level, your ability to see in the future around corners and understand what's coming next and how you've been able to deliver that for a very specific audience. I mean, when I speak about your brand, you have a room full of customers, by the way here. You know, like just the instinct to price something correctly for your audience is huge and actually is brand defining and is something actually that you have to have a lot of conviction to say and do because everybody else would tell you otherwise, right. If you were just looking at competitor set. So I feel like you have that in in abundance. Will you just walk me through the moment that you had an inkling about Chamberlain Coffee? And also I want to really chart for people this idea or, or the very notion of what it means to have an idea and then understand how to turn that into a business. So if you don't mind, like rewind for me and paint the picture of how this all started.
Emma Chamberlain
Well, it really started when I started my YouTube channel when I was 16. I was just filming my normal daily life as a 16 year old, vlogging, if you will. And a big part of my life at the time was drinking a lot of coffee, I had a lot of homework and I was a very Ambitious student. And so I didn't sleep much and I needed it. And it was. Became a part of my content very naturally. Me making coffee, me drinking coffee. I became known as the, the coffee girl. And when, you know, YouTube ultimately became successful for me. I ended up graduating school early. Some say I dropped out. I didn't really drop out. It's whatever. And I actually started working every day at local coffee shops because I didn't have school anymore. And I was just working at that point on my YouTube. And the cafe environment became very important to me because I was literally spending every day there. And that became sort of like my office in a way, because I could not. I love my mom. She's here in the room, probably somewhere. But I could not spend another hour in her apartment, our apartment. I was like, I. I have to get out. So I was spending a lot of time in cafes. Fast forward, you know, I moved to Los Angeles, I signed with uta, my
Emma Greed
agency was very successful. Right. I feel like we can't skip that part because, I mean, you were one of the first people, like, I really think about you, your style, what it is that you kind of created and so much pioneered as almost like the genesis of how people began blogging, like, what you did. And I don't say that to, like, just gas you up. I feel like you kind of like were 16 and doing something and that became the blueprint for how girls blocked. No, it's kind of fair to say, you know, this.
Emma Chamberlain
You know what's weird? It's like when it's you.
Emma Greed
Yeah.
Emma Chamberlain
You can't tell where I, where I was, what role I played, because I'll. I honestly will gaslight myself out of it. Like, if I get. The second I start giving myself any sort of compliment in that area, I'm like, wait, that can't be right. And then I start thinking about it. I definitely have imposter syndrome, as we all do. And so when I think about that, I'm like, I don't even know what role I played. And I don't even think about it weirdly. Which I maybe is not good. Maybe I could benefit from sort of analyzing my place.
Emma Greed
Well, you've got plenty of time. That's the good news. It's like, I'll do the time to analyze it later. Like right now you're busy, so you come to LA, you're very, very successful as a vlogger, predominantly on YouTube. You get signed by UTA. Like, at what point do you start thinking, wait a minute, there's a business Here there's a business outside of the business of vlogging.
Emma Chamberlain
Well, see, the interesting thing is that wasn't necessarily a thought I had. I think that was what was really cool about having my agency as a partner to me during that time. A business partner. Because I was a kid, you know, I moved to LA when I was 17, I was a kid. And so I couldn't even necessarily fathom what was possible. I couldn't comprehend it. So I think, you know, I really do owe it to the incredible team that I ended up, you know, working with.
Emma Greed
The good old team at uta.
Emma Chamberlain
The good old team at uta, who I still work with to this day. Because there's no way I could have thought bigger in that moment. It was already so big. It was already so much bigger than I ever could have imagined. And it was already overwhelming. And so I think it was really wonderful to have them sort of guide me even further into what was possible.
Emma Greed
You know, it's really interesting. Cause I think that there's a duality there somehow that, you know, if you think about UTA right now, they're wildly credited among the major three agencies as having the most successful creators department. And actually, I think that you helped them craft and create that. So it's interesting to see because you were such an early signing and you became, with a couple of other people, the kind of blueprint of what it meant to have a Hollywood agent as a creator. And so, you know, they helped you a lot in terms of, like, here's an idea for a business and, you know, maybe how to structure it and help you finance it. But then you really helped them in a really big way because they became like the place for creators to sign.
Emma Chamberlain
Well, it's really cool. My. My point agent, who is like, that is my girl. You know what I mean? That is my girl. Truly my right hand in business. And I think our relationship is pretty one of one, I would argue agent to client relationship. Like, we just kind of had like a kindred union.
Emma Greed
If you want a meeting of minds.
Emma Chamberlain
Yeah.
Emma Greed
So was it their idea or your idea?
Emma Chamberlain
It was her idea.
Emma Greed
I love you for giving credit there.
Emma Chamberlain
Oh, absolutely. And. And you know, she met me and immediately spoke my language because I was really against signing with an agent, was really against getting managers. I. I actually, at first I was really open to it, and then my dad was like, you need to watch out. You need to be careful.
Emma Greed
That's a good dad there.
Emma Chamberlain
Great dad. And he was like, you need to take your time. When I first started in the industry, I was like, I. I'll get a manager, sure. And then I realized the dangers of that sort of approach and then took my time. And it took a long time, you know, to find my agent who ultimately has become my partner in crime. And it was her idea to start Chamberlain Coffee, because her pitch to me was sort of like, okay, you love this. You know, you're passionate about this space, this industry, on a very organic level. You know, you have a lot of opinions. I was always just casually saying, this would be better if they did it like this, or this would be better if they did it like this. She was like, I think you could really create a meaningful coffee brand. But I think what's interesting is what that's meant has evolved completely as I've grown with the business, and that is really normal.
Emma Greed
I think that's a great place to. To think about, because where you start in a business is very rarely like, where you end up. And I think that what's interesting about your change of position and perhaps your confidence growing within the business is that actually you've been able to take some of that imposter syndrome, which, by the way, I think is really healthy. Knowing what you don't know is an enormous entrepreneurial skill, right? And outsourcing that and figuring out who's going to come in and help you. If you live in a city where there's a major event happening this summer, a concert series, a tournament, a festival, the demand for places to stay goes up significantly. Hotels book out and travelers to start looking everywhere else for somewhere to stay. If you happen to be away during one of those windows, that's exactly when your home could be working for someone else. You could list your space on Airbnb while you're traveling and let it earn a little extra income during the weeks that you're not in it. It's the kind of move that fits realistically into how you already live. This is also the season where most calendars fill up. Regardless. Work trips, family visits, long weekends, Whether or not your city has an event, these are the moments worth thinking about. Airbnb is a smart way to make use of an asset that's otherwise just sitting there, your home might be worth more than you think. Find out how much@airbnb.com host. When you think about the business today and actually more of the places that you would have traditionally felt uncomfortable, where are you leaning in now? Like, where are you finding that actually you do have a voice? You do have a point of view that perhaps in the beginning you Weren't so sure of.
Emma Chamberlain
I think what's been interesting is, you know, going into it, I was very much sort of the big ideas gal, showing up with, like, here's the bird's eye view of what I think this should be like. And in the very beginning, like, the original product, it was honestly just like, let's do a coffee product. The simplest thing we can find that tastes really great and is fabulous, but not put.
Emma Greed
We.
Emma Chamberlain
We didn't have any money. We didn't have any. They were just like, let's just prove a concept, whatever. And then from there, once it worked and we were able to bring on investors and, you know, actually start to build out the creative. That was when I really got involved on the overall sort of vision. And I was. That I was the leader in that area. You know, it was. It was all my vision. Ultimately, as a founder, if you're actively working with the company, naturally you will be exposed to every single nook and cranny of the business.
Emma Greed
Yeah. Whether you like it or not. Whether you like it or not.
Emma Chamberlain
And let me tell you.
Emma Greed
Yeah.
Emma Chamberlain
I have seen every nook and cranny of. Of Chamberlain Coffee and. And I have since pretty much day one. And I think the interesting thing that's happened is I've learned so much about business from just being in it. I wasn't necessarily planning on being involved on any sort of operational level, on any sort of, like, technical level in that way. That wasn't really what I ever wanted to bring to the table. But now I cannot help myself. And in fact, I've actually really grown to enjoy that side of things. You know, when it comes.
Emma Greed
I'm sure when it comes to, like, retail strategy, like, that has been like, is. I look at it and it's so clear that it has your point of view all over it. Right. Like, every touch point, you know, the overall look and feel, the graphic intention, every piece of furniture, the service, like, it feels very, very you through and through. And perhaps those weren't things that you were doing well.
Emma Chamberlain
I think what's been really interesting is our sort of, like, grocery store relationship is something that I originally did not think I would have any sort of input about. But very quickly, I realized I have a very strong point of view about that. At first I was like, oh, I. You know, I trust everybody sort of set that. And then I did not.
Emma Greed
And then you're like, hang about. This is 10,000 points of sale across the country, and this is where everybody's experiencing my brand.
Emma Chamberlain
But I was Also like, oh, wait, I don't. Yeah, this is actually not a strategic move that I would have made. I actually think this was a terrible idea. Things like that sort of happen. Right. And it's. And it's no one's fault. Just a misalignment. Which is just a misalignment. Right. Sometimes it's like, oh, no, now there are huge repercussions of that. That's the type of stuff that happens. But I, I think now I'm at a point where I'm involved in an umbrella sort of way. I can't spend all my time on it because obviously it is a fraction of my business and it's ultimately a fraction of my business that is non lucrative for me right now. Right now.
Emma Greed
Yeah.
Emma Chamberlain
And it's never been like, I, I always, I do love saying that. I've never taken a penny and my God, have I given many.
Emma Greed
I'm assuming that isn't your ongoing plan though, right?
Emma Chamberlain
No.
Emma Greed
You're investing in building something so that it can be something for you one day. Yes, yes.
Emma Chamberlain
But it's very, you know, I mean, if we're being candid about business, it's like I, I cannot dedicate all my time to Chamberlain Coffee because I have to nurture the other parts of my business that perhaps allow me to support myself, but also support Chamberlain Coffee as well.
Emma Greed
It's a very typical founder conundrum because often in those early days, it requires all of your time. It gives you very little back. And what you're optimizing for is something that is five years in the future. And at the end of the day, you need to eat now 100%.
Emma Chamberlain
But if that. And I think there's, you know, there's been moments with Chamberlain Coffee where it's been like, I don't know, I don't
Emma Greed
know, I don't know, I don't know.
Emma Chamberlain
I didn't know what's gonna happen. Like, it's. We've. Because by the way, that's. And I actually really enjoy talking about that. I feel like there's a lot of fear around that because it's like, well, who's gonna hear that? And then who's not gonna wanna invest in the business or what? But it's like, what, what kind of story is that if there is no moments of pure terror?
Emma Greed
Well, it wouldn't, it wouldn't be real. It wouldn't be a real business story because there are moments of pure terror. And it doesn't matter who you are or what you start anything Worth building is never linear. It's never, ever a straight line. I think I read somewhere that last year you made a really, like, clear decision that you were gonna move to this idea of, like, this shift from pure growth to profitability, that you were going to change the shape of the business. Fewer retail doors, fewer skus, more cafes. Walk me through that decision. And almost like, in your mind, like, what did you have to give up to get to that place and make that decision for the company? I think that
Emma Chamberlain
for me, it was a really easy decision. I kind of wanted to keep things a bit smaller, a bit tighter.
Emma Greed
Do you feel like you got pressure from your investors?
Emma Chamberlain
Not from investors. I think there was. There were some people on the team at the time that had, let's go big and fast. I had hesitations on a guttural level. It didn't quite feel right. But in their defense, you know, like, I was like, I trust you, and I think, let's try it. And it didn't go well. And I did not like how it felt, and I didn't like what it did to the brand. I didn't like what that made me sacrifice. So actually, this scaling back to me was a return to self and the brand. And I think for. For the first time in a long time, I finally feel like the brand is going in a direction I feel really good about, because something that most people probably don't know is how truly critical I am of the brand, which I think is actually probably healthy. I am the biggest Chamberlain coffee hater ever. I'm like, I'm the first one to be like, no, this is horrible. Like, I am the first one to be like, this is so unbelievably wrong. Now, by the way, sometimes it's decisions I made where I'm like, I was not good or, like, that was not right, whatever. Obviously, I'm very polite and very. You know, and I'm very.
Emma Greed
First of all, I am. I'm very professional in the way I communicate that you're nodding inside so hard, because when you lose that, it's over. Like, long live you as the biggest Chamberlain coffee creator on the planet. You have to be.
Emma Chamberlain
Oh.
Emma Greed
And when you live at that distance, when you are so in it that you believe everything that you do is so great, like, it's.
Emma Chamberlain
Like, it's bad.
Emma Greed
It's game over.
Emma Chamberlain
You can't. And I think, like, I am so deeply uncomfortable at all times with where the brand is at. I think there's so many things where I'm like, this needs to be better.
Emma Greed
When have there been moments in the brand where you have held an idea or there's been something that you wanted to do and everybody around the table has been like, no, no, no, no, that's not the case. Where you have just like decided, I'm gonna hold the line. And this is what we're doing.
Emma Chamberlain
I feel like that's really become more of a norm over the last probably two years. We've really had like a return to self as a brand. I've said that. But I think on a team level where we've scaled down our team as well to pretty much like the original Chamberlain copy team. The co CEO with me is one of the original investors. Original investors, was our CEO for a long time. Just truly understands the like, ethos of the brand. And what I care about our CMO is like truly a day one. Like we've really scaled it back to day one, people.
Emma Greed
And that was important to you for what reason?
Emma Chamberlain
Because I think what happened for a little while was that there was just, you know, we expanded the team and I think what my approach was was like, I want people who are going to bring a completely different perspective to me so that I can learn and so that perhaps we can be stronger together. And I think what I learned from that experience was that that's not necessarily actually how that works. I was intrigued by the idea of hiring people to work at the company that had maybe more of a sharky mentality. Right. Cause I'm so not like that. I'm so like the creative one. And I do have a shark in
Emma Greed
me a little bit. I have a different side of it.
Emma Chamberlain
Yeah, I definitely like have grown into being more like, you know, like for sure. And I. And in a way that is actually really shocking and unusual to me. But yeah, I wanted a different sort of energy to compliment mine and I thought that would be helpful. And I've learned it's actually not, I think because strategically there was just huge misalignment.
Emma Greed
And what's your comfort level in making decisions when you know that that's going wrong? Like, how do you deal with the fact that you wanted something, you went for it, it didn't work out. Like, what does that loop look like for you? Are you able to deal with that decisively? Are you outsourcing those decisions? How do you rescale the business when it's going in a wrong direction?
Emma Chamberlain
You know this better than anyone. When you realize something's not working, you don't in business just get to fix it. It's like playing Jenga. If you pull one piece, the whole thing falls. So you have to figure out how you're gonna pull out the piece you want to pull out. It's so unbelievably complicated that coming to the conclusion that something needs to change is one thing. You're lucky if it is resolved within five years because it's just tricky. It takes six months to do this, it takes six months to do that.
Emma Greed
It takes totally. But when you're in a consumer business, you can't just change those decisions you've made. You're like, it's sitting in the store and I don't like it. It's like, okay, well, that's gonna take a while. I'm interested in you because you are the brand and the founder. Like, how you tell the between a decision that's good for you and a decision that's good for the business and whether or not they ever are at odds with one another.
Emma Chamberlain
I do think I've actually found a really healthy balance between catering to what I would want in a product and ultimately what a larger audience would enjoy. Because I also have realized that my taste for things like my. My literal taste buds are a bit unusual. Like, I like things that are a bit more astringent. For example, I don't like sweet things. And so the balance that I've found is doing research on, like, what people are enjoying and then finding a version of it that I enjoy. So it's like almost creating, like, for example, I wouldn't necessarily, as an adult buy flavored coffee. Like, my favorite is Light Roast. However, our Light Roast, that is not our bestseller, let me tell you, that is not our best seller. It's my favorite. It's what I drink every day. But, you know, our flavored coffee is so much better, which is not something I would normally choose at the grocery store at this point in my life. However, it's been fun to like, continue to improve the flavored blends to be something that, like, I would as a non flavored coffee drinker, perhaps, how can I make myself a fan of it? And that's a really cool challenge that I really enjoy. And that sort of allows me to create products that I enjoy that are, like, very personal to me, along with things that will perform for an audience.
Emma Greed
Yeah, I mean, that's interesting because I think what you have is such a operational advantage. You know, so many companies, they'll hire consultants and they'll have to bring in, you know, brand experts or, you know, people that are Experts in taste and whatnot. And it's so interesting to me because you're so intrinsically attuned with your audience, your customer, this community that you've built over the longest time, but you also, to your own, you know, you said it earlier in this interview, you don't have all the answers, you don't have all of the experience. So I'm interested to understand, like the journey and how you've learned to both trust yourself, to sit in a board meeting, to have conviction about the decisions that you are making for the first time, perhaps. What does that even look like for you?
Emma Chamberlain
I think at this point now, I, I have no fear. I have no fear. I don't care what I sound like to anyone. I don't care if people perhaps look at me like she's a cute little, you know, 20 something year old, whatever, like, what is she now? I don't, I don't care anymore. For a few reasons. I think, number one, because I've spent enough time doing this now to see ideas that I've had work, I've had enough time to see things that I've fought for be ultimately fruitful. I've been around long enough now to see that pay off. And I think once you have a little bit of that under your belt, you can show up with a brand new sense of confidence. I also think you can show up with that beforehand. But for me, that was how I got there. But also too, I think I'm at a point now where I'm very protective of my voice and my point of view because there have been moments where I have sort of. And this is my own doing and I take full responsibility for this. This is no one else's fault but my own. But I've allowed, you know, other opinions to overshadow mine again, not because they meant any harm, but because I was like, well, this is the person that went to Harley.
Emma Greed
They know. Yeah.
Emma Chamberlain
You know, yeah.
Emma Greed
If this person went to Harvard, I
Emma Chamberlain
didn't even finish junior year. I think they can, like, yeah, they probably know better than me. And there have been occasions where they actually did not know better than me. And then I ultimately have been left with some, some things that maybe I wouldn't have chosen myself. You know what I mean? And so I think that experience has given me this sense of like, I need to say exactly what I'm thinking and I need to say it with conviction and I need everyone to listen because I. And I'm not gonna, like, like, oh, never mind, never mind. Because someone with more experience in another area, speaks out, doesn't matter. We all, it's all. It is really a blank slate in a lot of areas. Like, there are obviously certain technical things that I don't know how to do, but when it comes to gut instinct about a strategy, and that can be a more technical strategy, totally. We all have common sense. We all can, you know, actually make decisions better than we think we do. So anyway, in these sorts of complicated areas, I think we underestimate how much of it really is common sense. And just honestly, life experience in general.
Emma Greed
Yeah, that totally, absolutely. Just because you can't intrinsically read and understand. Like, for me, the fear was always around and I was like, I can't read the P and L. But if you explain it to me and I understand the patterns and what's happening, I'll tell you what the decision is. It's like, so I know exactly what we need to do and how we're gonna get there. Exactly. Like, we need to reach this, you know, this number, this bottom line, this trajectory of something. It's like you might not have the implicit and technical understanding, but it's like actually you can come up above that. And I think that is something that specifically for women is really important to understand. Like, you don't have to know every little bit of it to have an opinion and a point of view and be able to point everybody directionally to the right choice and the right ending. Most people have one or two big recurring payments that just leave their account every month and do nothing else for them. Bill looked at the biggest one, your rent or your mortgage, and built something around it. They reward you with points on every housing payment. Wherever you live. Those points are real. You can redeem them towards flights, hotels, Lyft rides, Amazon.com purchases, future housing payments, and more. The part I think is most interesting is the neighborhood concierge inside the Bilt app. It's an agentic AI feature, which means it doesn't just give you information, it actually executes. It's connected to your home and over 50,000 merchant partners. You can ask it to pay your rent, book a dinner reservation, schedule a fitness class, or call a Lyft. And it handles it all automatically while applying your member benefits along the way. For anyone watching how AI is starting to land in real world products, this is a really useful example. Download the Bilt app and join the membership for where you live@joinbuilt.com Emma that's J O I N B I L T. Use your link so they know we sent you. Summer tends to shift the routine you rely on the rest of the year, whether it's a different bed, a different schedule, or the healthy habits that get set aside when you're moving around. The one thing that stayed consistent in my routine through all of it is My Morning AG1. It's the easiest habit to keep in the summer since it's just one scoop with eight ounces of water. AG1, a daily health drink with a multivitamin, prebiotics, probiotics, superfoods, and antioxidants all in one step. Their next gen formula delivers 75 plus ingredients backed by four clinical trials. It's shown to support gut health and filling common nutrient gaps. That's why AG1 works for me. When I'm traveling during the summer months, it takes about 30 seconds and I'm not thinking about it again for the rest of the day. And with the travel case and travel packs, it's actually easier to keep going on the road than trying to piece together the same thing from a mix of supplements at home. Visit drinkag1.com aspire to get a free ag1 travel case with seven free ag1 travel packs in your welcome kit with your first ag1 subscription order while supplies last. That's drink ag1.com aspire. One of the things that I've been seeing, obviously you do so many things and you've got so much going on and you've been kind of, you know, doing lots of other things. But I wanted to ask you for a company that is built around an individual. Like, do you believe that a company can outlast the person? And are you building Chamberlain Coffee so that it can exist outside of your endorsement and your involvement with it?
Emma Chamberlain
I mean, this is gonna be a shocking answer considering I named it Chamberlain Coffee. It's like, okay, well, if I could go back in time, I probably wouldn't do that.
Emma Greed
But by the way, it's a nice name, though, because it doesn't feel like a name. It's not like Emma's Coffee.
Emma Chamberlain
Totally.
Emma Greed
Right? Like, do you know what I mean? Chamberlain could be like a flat. It could be anything.
Emma Chamberlain
It could be anything. I think this brand has to exist outside of me, and that is something I fight. There's a fight or it's not a fight, but it's like, I think that I'm aware of the ceiling for a celebrity LED brand. I also know that, like, there's a lot of hesitation when it comes to brands that have someone attached to, you
Emma Greed
know, when you, when you Mean hesitation, like from an investment and acquisition point of view or customer point of view. Right, Fair. All of. All of the above.
Emma Chamberlain
I understand why. I think because, because there's a head start, because there's a personal relationship with the face of the brand. You know, you attract customers. Not based on merit. A product, always fair. I think that's how you sustain customers. I think ultimately people are not going to return if they don't like the product 100%.
Emma Greed
But I also think in the marketplace there's just far more, you know, examples of flops than there are success stories. Right.
Emma Chamberlain
Like, you know, which is also true, I think broadly in business it's like, how many, how many paper companies have failed before? Whatever the big paper company is there even. I only know Dunder Mifflin from the office and that's not even a real one. So sorry. But, but it has become a huge, huge, huge priority for me to have Chamberlain Coffee exist and be successful without me as necessarily the obvious face of it. Now my last name to an extent is recognizable. I'm aware of that. I am aware of that. Sort of like innate recognizability. However, I want the brand to sustain itself without me having to market it on a personal level.
Emma Greed
How have you tried to enable that? Like, what does that actually look like for you? Because I'm sure there are so many creators or people that think about that as a way of getting in to a business. But it's really hard to extrapolate yourself and not see dwindling sales or, you know, it's like you have to build something that truly has more than you. Right.
Emma Chamberlain
Well, one, one strategy that I've taken is, you know, really stepping back from doing campaigns where I'm at the center. And that has been scary for everyone because. And also, you know, it's. I really enjoyed doing those campaigns. Like, I love coming up with wild ideas and working with really cool collaborators on those things. And I love, you know, that's another one of my passions is sort of creative directing, shoots and assembling a team and to create the best product possible for the best possible marketing. Like, I love that sort of experience and that kind of teamwork with other fabulous artists. But you never want to leave something when it's not working anymore. You want to, you want to step away when it's still working.
Emma Greed
Fuck yeah, you do.
Emma Chamberlain
And I, that is something. Yes. And so I reached that point with that sort of style of marketing for the brand. And I was like, I, I don't think this is sustainable. I think this is gonna get stale. It's already kind of getting stale to me. It felt really exciting and it was starting to not feel exciting and I was like, gotta think of something else. And I was like, I think this is the perfect time to really seriously get serious about removing me a little bit.
Emma Greed
Yeah, I think it's a really smart decision and I think it's something that if you looked at the trajectory of your career, I kind of feel like you've done that over and over again. I want you to just take us back a little bit because I do feel like it's the way that you started and what you've been able to do to me are so inextricably linked. And when you're a 16 year old on YouTube, what do you think that you were accidentally doing so right that set you up for where you are now?
Emma Chamberlain
When I first started, very first started, like first video I posted, probably not even up anymore, I was really trying to copy what was working in. I mean, it wasn't really quite an industry yet at that point, but you know, sort of what my peers would be in the space, like, what were they doing? Okay, I was copying that, which was like, like a very specific type of fashion, lifestyle content that was very manicured, very, you know, the girls had these beautiful rooms in the back with like fairy lights up. And by the way, there is an art to that. And I like facts. I loved those videos. I loved watching them. I thought they were amazing. When I tried to make videos like that, they were horrible. They were really, really bad. And I was aware of that. I was like, my personality is not coming out here. And there was nothing to grasp onto there. Like, that wasn't. I was never going to succeed if I continued making videos like that. My dad said something, he's like, I had like a private account on Instagram, you know, it was like a finsta that my friends in high school followed. And I used to make like, really insane, like, kind of funny videos, whatever. And I'd edit them together. And my dad followed the finsta, of course. It was like totally family friendly finsta. And my dad was like, you need to make videos like that that are like, funny.
Emma Greed
I love this dad of yours. He feels he gives a lot of good of both. How much do you think of your upbringing and especially the, like, the parenting that you had has influenced the type of woman that you've become. And also like just this ability to just always like be yourself.
Emma Chamberlain
I mean, it is the only reason I think that I'M in the place that I'm in really 1000%. I think if I did not have the parents that I have, I don't think I was born with this on my own. Like, I think they've nurtured me to be the person I am.
Emma Greed
They gave you like a comfort level and a lot of support. Yeah.
Emma Chamberlain
And I think they've constant. They've like unloaded wisdom onto me in such a way that has allowed me to, I think, move through this world, this complicated world.
Emma Greed
Interesting.
Emma Chamberlain
In a way that has been.
Emma Greed
Yeah.
Emma Chamberlain
Like I, I think I've been able to make less mistakes. I don't even know. I don't even know. It's such like a broad. Yeah. But I think. Yes, it's just. Short answer. Yes.
Emma Greed
I'm so interested in you and your brand because it's been so much built around this idea of being, you know, authentic. I hate that word, but like so honest, so unfiltered. Do you ever feel boxed in by the expectation that you always have to be super hyper honest and super self depreciating?
Emma Chamberlain
I perhaps have in the past, maybe little, little moments where I'm like, I need to be myself right now, but I like, don't really like myself right now. And so I don't even know what, what putting that out there means, what that looks like. And it ends up sort of creating content, for example, that I don't really like. Simultaneously, I'm on a hamster. There's sort of like a content hamster wheel. In order to stay in the zeitgeist, if you will. I, I definitely felt that pressure for many, many years. I'm kind of trying to unlearn that right now so that I can reinvigorate some passion for myself. But I'm at a point now where I don't feel any. I don't feel any box in that way at all. You find freedom at the other side of a painful experience in a way. And I think I've had a lot of painful experiences in this career. The beautiful thing though is that at the other side of those painful experiences, every single time I've found a new little piece of freedom in it. You know, freedom from sort of various limiting beliefs and things of the sort of.
Emma Greed
Be honest with me. Have you ever wanted to leave social media entirely?
Emma Chamberlain
Yeah, definitely. Would you? Yeah, I, I think about that a lot. I think being a public figure, it really alters the way that you exist in the real world. And I think that the real world being like the tangible world, versus the Internet fake matrix. It's not fake. Well, it's real and fake matrix of it all sort of world. It really changes in somewhat complicates the way that you exist in the real world, which is totally, sometimes actually really special and really kind of awesome, sometimes really complicated. And it's a huge priority to me that my life in the real world is good and healthy and happy. That's my number one priority. And so I think I've definitely thought about, okay, well what if at some point this career path does make my life in the real world bad? You know, am I willing to step away from this in order to preserve what is ultimately my real life? And I've in the decisions, definitely yes. I think it's very important as somebody in the public eye to be able to look in the mirror and say I, I could walk away from this. I think that's very important.
Emma Greed
I think it's a both incredibly brave and incredibly self possessed and somebody that really knows what real is, like what makes you happy, what is, what is real. And I don't mean the difference between the Internet and real life. It's like what is real and true to you in terms of like the cost, because all of this like costs something. Like again, watching your career, obviously you went from, I mean, I don't know how many videos you were vlogging on YouTube, but it felt like a lot. You were there all the time and then you weren't. And then we have the podcast which was wildly successful. You did like nearly 450 episodes of your podcast. And then it felt like a very personal decision that you decided that very much at the height of it, that you were gonna go away. And I wonder what it actually like, the strategic decision behind deciding to step back from something that you seemingly really love. Like what has that taken for you?
Emma Chamberlain
I think it's when it does start to take from my real life a little bit. And I think both with YouTube and the podcast, both of those were really enjoyable for, you know, a period of time. Actually not even for a period of time, for years. Right. And they enhanced my life. I think they felt inspiring to me. I felt like I had something to say or something to show or like something to provide in one way or another. Whether it was like a truly heartfelt story or something kind of funny just for like the sake of comedic relief for somebody or whatever, or just like really kind of relaxed entertainment. Like I just, I think there have been long stretches of time where it's felt very natural for me to create, say, YouTube videos or, you know, podcast episodes. But I think it's so unbelievably normal to reach a point where you're like, you know, I actually don't have anything to say here anymore. It got to a point for me where I was like. I think with YouTube, where I felt emotionally really depleted from it. And I think that was, like, really hard for me to admit because I had my dream job. And I think it was really hard for me to admit that the act of filming my everyday life and the complexities of that at that point in my career as a public figure, you know, it was like, oh, I can't really film my life the way I used to. And that kind of complicates things. And also the act of filming myself alone, it, for whatever reason, became really challenging and kind of, like, upsetting for me. And then that bled into my real life outside of my work life. And then it was like, okay, I can't do this anymore, and I need to step away from it in a big way. And then, you know, I fell into the podcast in a. In a serious way. And for a long time, that was really sort of therapeutic and fun, and it was a nice step away from. From YouTube, and. And it was, you know, like a night. It was a different medium, but it was close enough. But I did that for so many years, and I talked for so many hundreds of hours, and you reach a point where you're like, I can't do this anymore. And I think the reason why I'm very hard on myself about that is because I think the audience, like. I think the audience is always like, wait, there's not more, you know, which is, by the way, so nice that the audience wants more. That's, like, amazing. But I think my whole career, I've been sort of hearing in the back of my head this voice from the audience, which is like, where's more? Where's more? Where's more? It's never enough. And I really struggle with that because I want people to feel satisfied. I want people to feel like they. And so that's led me to going for longer than I probably should. And also when it's time, like, for example, recently, where I'm, you know, taking a little podcast break and kind of figuring out what's. What's next for me, I've experienced a lot of guilt and shame about that. I, like, wake up every morning and hear the voices in the back of my head like, where's more? Where's more? Where's More. And I get it. I get it because there's. It's like no one's in my brain. And also from the outside, from an outsider's perspective, it's like, just turn on the fucking camera and talk to it.
Emma Greed
Oh, my God.
Emma Chamberlain
It's like. And I totally get that. And I totally get that. But I think on a personal level, when your career is so intrinsically you as a person, that is complicated. And when it's creative as well, it's just. You can't. It's. It's so different. It's. Yeah.
Emma Greed
You can't force it. Like, you can't just squeeze it out. I'm interested that you use the word guilt, though. Like, you feel guilty to your. Your audience. You feel guilty to your community.
Emma Chamberlain
I do.
Emma Greed
Because you're not giving them content.
Emma Chamberlain
I've never in my entire career felt like I've given enough. And I like it. It's tough for me. And. And I. I think it's led me to, like, actively, like, working through that right now. And I think the way I'm working through it is by giving nothing and accepting it. Because I've been doing this for so many years, and I've never taken a break. Like, I'm taking right now where I'm not really doing much. You know, I'm not, like, creating any sort of content. I've, like, never done that in nine years. It's actually been nine years, so I've never done that. It's like, I've maybe pivoted from, like, YouTube to podcasts or whatever, but it's not like I've taken a break ever. I mean, never had a break.
Emma Greed
For the record. Not that my opinion matters at all. I think it sounds like one of the healthiest things that you. I mean, obviously I'm gonna say it's the healthiest thing. I'm the start with yourself girl. Like, I'm like, me, me, me, and what's right for me?
Emma Chamberlain
No, it's so important.
Emma Greed
But you have to start with yourself. You have to be in a position where you go, what is going to be right for me? Because you're so young and you have so much and so much creativity that at some point, when you feel like you aren't working and optimizing at the level that you should be, and when you have that feeling, like, you've gotta take a step back and you've gotta have the confidence to know that you can if you want to come back, and if you don't want to, then that's fine too. But it feels to me like that is just self preservation of the highest order and a million percent. The thing that you should do or what do you think is something about running a creator led business that outsiders completely misunderstand.
Emma Chamberlain
I think there's a lot of perhaps like wide umbrella opinions, if you will, about what that sort of means about a business, what that means about the structure of the business, the involvement of the person, how the business operates. Like there's like a lot of, of sort of stereotypes. I would say. I don't think that's accurate. I would argue every single one is so different. There's so many different ways to structure a brand around a person. Right. And I think perhaps a perspective that like every brand started by a public figure is, is really just like a name being slapped onto something. And by the way, that's not necessarily wrong either.
Emma Greed
No, sometimes it is.
Emma Chamberlain
I, I didn't necessarily do that myself. However, if a public figure is like, wait, I love this brand, I'll put, I'll like associate myself with you and I'll like be involved in this. I don't think that's necessarily wrong. I think.
Emma Greed
Well, it's also, it's a slice of the business sometimes. Right. Sometimes it's not the entirety of the thing. And for you, you have a really layered like complex media and brand business. So it's never one thing. You might turn up to a show or appear in a campaign, but it's like when you're doing this giving of yourself, it's a very different. It's a very different piece of the business.
Emma Chamberlain
Yes.
Emma Greed
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Emma Chamberlain
I think what's really cool about the entertainment media space as a whole, whether it's like music, content creation. Obviously now because of the Internet, there is no industry gatekeeper in the same way there used to be, which means everyone can do it now. I think what that's done ultimately to all these industries is two things at once. It's allowed a lot of really talented, amazing things to be created and enjoyed and consumed. I think it's allowed more niche sort of things to kind of be discovered in a way that's really cool. But I also think it's become really saturated as well in all the areas, right, content creation, but also again, it's like industry wide everything. I've asked myself this question. If everyone is a content creator now, which is kind of true, whether you know, you're a local mom and pop breakfast restaurant or you're me, like on. On Instagram or whatever, everyone's on the Internet now. And everyone's kind of a content creator and everybody's thinking of how they can optimize their business through content. Everybody's thinking about how they can monetize Internet content. And it's sort of. It is at this point where it's like almost everyone sort of creates content. In a way, everybody's a content creator. But then it's like, okay, well then if everyone is a content creator, who is then in the category of a content creator? Because everyone's doing it, which I don't think is a bad thing at all. But I think it's very interesting and it sort of, it makes that sort of title lose its gravity in a way.
Emma Greed
Where do you think that creator led businesses are even headed? Is there like a feeling for what you see people doing mistakes, you see
Emma Chamberlain
people making, like starting a business, or do you mean like the whole sort of business side of things, like even like brand deals and things of the sort?
Emma Greed
Yeah, I mean like more like much more generally. It's like, yeah, like broad strokes, creator economy.
Emma Chamberlain
Overall, I have this like feeling in my gut that I could be wrong about. So we, we shall see. But it does feel like we're heading like in, in that industry. In this industry. It feels like we're heading towards like an explosion of sorts. It's almost like there's a train going towards a brick wall. Sorry, really dark, kind of a dark metaphor. Whoopsie. But it's kind of how it feels. And I, I've been feeling that way for a few years now where I'm like, this can't continue the way it is because it's not working anymore in the same way it used to. There was sort of this golden age of like influencer marketing. There was this golden age of influencer led businesses. I, I've been very fortunate that I've been able to be involved in those things. And I've received criticism, I think, in the past when I've sort of express my concerns about, not my concerns, but my thoughts about the future of the industry. Because people are like, well, you got in while it was working and now you're like, you're, you know, talking badly about the future of it, but it's, it's not, it has nothing to do with me or anyone. I'm not trying to shut the door on anyone. I'm just observing what I see, which is that the audience is becoming very keen to sort of the inner workings of the industry. They know when they're being sold to now they don't want to be sold to. Also we have a generation of very anxious, depressed young people that I think are all kind of like, wait, I need to put the phone down. I need to unfollow people that I don't know on a personal level, as they say. The bubble seems to be bursting, but it's not fully bursting yet. It's like it's bursting in slow motion. And it's like right now the needle is like in it all the way in the balloon right before it's about to burst. And it hasn't quite burst yet. But I do feel like we're about to experience a huge shift in the world of fame content marketing. Like, I just feel like there's a huge shift coming and I don't really know what's gonna be the thing. Yeah, I feel it though. And that's why I think I've been feeling like, like this inner intuition. Like I need to kind of. I want to sit and watch for a second. Yeah.
Emma Greed
I mean, obviously that point of view has informed your decision about your choices to take a big step back. I mean, you're only 25 years old, which is kind of crazy. And I wonder for you, Emma Chamberlain, like, what is the long game even
Emma Chamberlain
look like career wise? I do not know. And I love that. I love that. I don't have a five year plan. I don't have a. I don't have a one year plan. I don't have a five year plan. I don't have a ten year plan. And again, that is something I'm very fortunate to be able to have. I have a little bit of freedom to allow that to come to me in time. I also have. Have the freedom to take every day for what it is in. In invite whatever's inspiring me on that given day. And that's something that I'm truly stepping into at this point in my life in a way that I, I haven't been able to do for the last nine years because I was, I was working to get myself to this point, you know, so that I could have this sort of freedom and ultimately rediscover what I'm passionate about all over again. But I have no clue. And I think it might be in the public eye, it might not. I think the most important thing to me is that I'm. That I'm as fulfilled as I can possibly be. That's it.
Emma Greed
What do you still aspire to do or become?
Emma Chamberlain
I really actually don't aspire for anything on a career level right now, which is really interesting. I I feel really proud of what I've done. And I think there's a lot of pressure to continue to level up. Level up, level up. I don't feel that right now. And I do think that there are certain ideas that are exciting to me, but I wouldn't necessarily call them, like, aspirational. They're. They're much more small. They're. They're like. They're smaller. And there are things that are totally things that I could do when it comes to, like, what I'm aspiring to be. I'm just always trying to be a better person. It's so boring and so cringe. But I. I am like, I want to become the wisest, truly pure of heart person I could possibly be. That is my absolute goal in my life. And luckily for me, that is something that I. If I ever stop aspiring towards that, that means I've something. I've lost the plot. Cause that's something that you can always improve upon.
Emma Greed
I think it actually sounds incredibly honest given where you're at. And I think that everything that you've been signaling for the last couple of years and even just having this short time that we've been speaking, it's very. It's actually really clear. It really pours out of you because you have the choice to do many, many other things. Because it could all be like met balls and fabulous gowns and more deals and more money. And you could have taken the quick, fast, heavy road. And you're choosing very differently. So I actually don't think that it feels performative. It actually feels like totally in line with everything that you're saying. So good for you, babe.
Emma Chamberlain
Thank you.
Emma Greed
It's pretty amazing. I'm gonna take you to some rapid fire. Cause I'm over time.
Emma Chamberlain
Let's do it. And I love to ramble. So rapid fire.
Emma Greed
I'm the worst at rapid fire. Don't even talk about it. Okay. If to teach a masterclass, what would it be about?
Emma Chamberlain
Video editing.
Emma Greed
If you weren't allowed to be on camera or social at all, how would you still want to participate in culture?
Emma Chamberlain
Okay, so much for rapid fire. That's like a tricky one. What is going on?
Emma Greed
Damn.
Emma Chamberlain
I would say perhaps on like a creative direction level, like behind the scenes, creative directing things, but not. By the way, that sounds fabulous.
Emma Greed
I would choose that for you.
Emma Chamberlain
Or take it out. No, that sounds great.
Emma Greed
That sounds like 100%. What's a very unsexy habit or system that keeps your life, like, functional?
Emma Chamberlain
I just thought of something so funny, which is I've been really into journaling lately in a big way. And every morning I journal while I'm on the toilet, because otherwise, if I start journaling while I'm on the toilet, then I, like, I will really do it because I'm bored on the, I'm really bored on the toilet. And if I bring nothing but the journal, then I'll really start journaling, and then I, I, I keep the habit. That's a new thing that I've been doing for the last, like, months. So enjoy that, y'. All.
Emma Greed
We got it.
Emma Chamberlain
I've got the picture.
Emma Greed
It'll be the first time we've seen
Emma Chamberlain
you on the toilet.
Emma Greed
What's the biggest misconception about you now?
Emma Chamberlain
I feel like I, I sometimes feel like people think I'm lazy, and I'm like, no, I'm not lazy. I, I, I don't know if people think I'm lazy or not, but I, I, I have this feeling, I think, a little bit, they're like, where's, where's this? You haven't made this in a while. Oh, you mean.
Emma Greed
Cause you're, like, not so lazy.
Emma Chamberlain
You disappear from things.
Emma Greed
Oh, oh, oh, oh.
Emma Chamberlain
And I think people are like, you're lazy.
Emma Greed
Yeah, yeah. Lazy bitch. Lazy bitch. I got it, I got it, I got it. I'm not lazy.
Emma Chamberlain
I'm just super sensitive about stuff, and I really want the quality to be good, or else I'd rather make nothing. And I also. Yeah, so now I'm just explaining myself. This is supposed to be.
Emma Greed
No, no, no, no, you're good, you're good. I mean, literally, yes, I don't get lazy, but I understand how that could be a misconception. So thank you for busting it. Okay, last and final question. What is a book that changed your life?
Emma Chamberlain
You know what was an interesting book that changed my life? It's not like the book that changed my life, but I read a book about wabi sabi. It was just like a little, you know what? Wabi sabi isabi. It's kind of a complicated concept. It's about, it's basically so it's like a natural aesthetic. It's like born from nature. It's like if you, you hold the same knife every day and there's your thumbprint in it, like, that's wabi sabi. Or like, if you, the way that your hair is tossled in the morning is like wabi sabi versus, like, having it perfectly done. Like, it's like, that's sort of. And I'm gonna get roasted because I don't think I explained it properly. But I read this book and it really changed the way I look at art and that in. In everything. And I feel like now I'm like, looking for the grit in something, looking for the natural touch. And I'm like completely not interested in anything that's perfectly symmetrical and buttoned up and perfect. Why was that answer so long?
Emma Greed
First of all, it was so long because it was like, that was my personal cut.
Emma Chamberlain
Most of that. What does this for you?
Emma Greed
I ain't cutting. No, I love it and I don't. First of all, of course, nobody has ever mentioned that book and I cannot tell you how people, like, grasp onto these things, that you have just introduced a concept to an entire group of people that didn't know about it and you were talking about, you know, wanting to be like the wisest, bestest version of yourself. And it's very clear to me that you're very much on your way.
Emma Chamberlain
Thank you so much.
Emma Greed
We'll take the Wabi sabi. Thank you very much. Thank you. Love you, Emma Chamberlain.
Emma Chamberlain
I love you.
Emma Greed
You're so. If you're loving this podcast, be sure to click follow on your favorite listening platform. While you're there, give us a review and a five star rating and share an episode you loved with a friend who'd be so grateful. Aspire with Emma Greed is presented by Audacy. I'm your host, Emma Greed. Our executive producers are Ashley McShann, Derrick Brown and me. Executive producers from Audacy are Asha Salouja and Leah Rees Dennis. Producer, KK Sublime. Stephen Key is our senior producer. Sound design and engineering by Bill Schultz. Angela Peluso is our booker. Original music by Charles Black. Video production by Phil Sweetek and Carlos Delgado. Social media by Olivia Homan, Katherine Bale. Special thanks to Brittany Smith, Sydney Ford. My teams at the lead company and wme. Josephina Francis, Hilary Schuff, Eric Donnelly, Kate Hutchinson, Rose, Tim Meol, Evan Cox, Kurt Courtney, Andrew Steele, Sean Cherry and Lauren Vieira. If you have questions for me, you can DM me at Aspire with Emma greed. Greed is spelled G r e d e. That's Aspire A s P I r e with Emma Greed. Or you can submit a question to me on my website. Emagreed me.
Emma Chamberlain
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Episode: Emma Chamberlain On Building Chamberlain Coffee, Burnout & Walking Away From YouTube
Host: Emma Grede
Guest: Emma Chamberlain
Date: July 21, 2026
Duration: [Core Content ~03:43–68:15]
In this episode, Emma Grede interviews internet trailblazer and entrepreneur Emma Chamberlain for a candid conversation on building Chamberlain Coffee, navigating imposter syndrome, burnout, and the decision to step back from YouTube. Chamberlain shares her experiences transitioning from a teenage YouTuber to co-CEO, balancing authenticity with business pragmatism, and the challenges of evolving beyond the “creator” label. The episode is rich with insights into founder psychology, brand building, personal evolution, and the realities of the creator economy.
Timestamps: [04:29–07:15]
Leadership Instincts:
Emma describes herself as always being drawn towards leadership roles, partly due to being a self-described “control freak.”
"If I do it, it'll be done right...and so we can all succeed." — Emma Chamberlain [04:29]
Chamberlain Coffee’s Origins:
The brand started as a direct-to-consumer (D2C) venture, sparked by Emma's documented passion for coffee in her early YouTube content. Covid-19 initially delayed any plans for physical locations, but Emma’s dream was always about “creating a cafe experience” rather than just selling a product online.
“The art of creating a cafe is truly my passion in the space.” — Emma Chamberlain [05:29]
Timestamps: [07:26–09:21]
From Chief Creative to Co-CEO:
Chamberlain outlines her evolving involvement, confronting imposter syndrome and learning to delegate operational tasks while focusing on her creative instinct and mental flexibility.
“There’s a lot of areas that I could learn, but I don't know that it makes sense to do that. I'd rather delegate certain CEO tasks.” — Emma Chamberlain [07:51]
Self-Knowledge in Leadership:
Emma reflects on what she brings: “instinct”, “mental flexibility”, and “thinking outside the box.” Her style is validated by Emma Grede, who lauds Chamberlain’s taste, conviction, and ability to see market opportunities.
Timestamps: [10:19–16:24]
Coffee as Personal Brand:
Emma’s identity as “the coffee girl” on YouTube paved the way for her own brand.
“I became known as the coffee girl.” — Emma Chamberlain [10:19]
Agency Partnership:
Chamberlain credits her UTA agent for proposing the coffee business, stressing the critical broker role talented agents can play for very young founders.
“It was her idea.” — Emma Chamberlain [15:07]
Learning from Experienced Partners:
The duality of agency and creator collaborating and shaping a new creator-economy business model is discussed at length.
Timestamps: [18:10–27:24]
From Founder Terror to Confidence:
Emma candidly describes the periods of doubt, fear, and moments of “pure terror” common to founders.
"What kind of story is that if there is no moments of pure terror?" — Emma Chamberlain [22:16]
Strategic Shift:
She discusses the recent decision to move from "growth at all costs" to a focus on profitability, reducing retail footprint and SKUs in favor of more focused, experiential cafes.
“This scaling back was a return to self and the brand.” — Emma Chamberlain [23:15]
Team Evolution:
Scaling back to a smaller, highly aligned team, mostly "day ones," has helped restore the brand’s original ethos.
“We've really scaled it back to day one people.” — Emma Chamberlain [25:57]
Timestamps: [27:24–33:02]
Decision-Making Complexity:
Emma likens fixing business mistakes to playing “Jenga”—complex and slow. Realigning strategic direction is not an overnight fix.
Founder Taste vs. Customer Preferences:
She balances her personal preferences (“I like things more astringent...I don’t like sweet things”) with market data, using her taste to elevate bestsellers in the flavored coffee category.
Boardroom Confidence:
Learning to trust her instincts, speak up in meetings, and not defer to authority solely based on traditional credentials.
“I need to say exactly what I'm thinking and I need to say it with conviction and I need everyone to listen.” — Emma Chamberlain [32:01]
Timestamps: [36:36–40:42]
Separation from the Face:
Chamberlain acknowledges the challenges of celebrity-led brands and deliberately moves away from centering herself in campaigns.
“This brand has to exist outside of me, and that is something I fight...I want the brand to sustain itself without me.” — Emma Chamberlain [36:53; 38:36]
Strategic Campaign Shifts: Stepping away from personal campaigns to foster genuine, sustainable brand equity.
“You never want to leave something when it's not working anymore. You want to step away when it's still working.” — Emma Chamberlain [39:51]
Timestamps: [40:42–51:48]
Accidental Authenticity:
Emma contrasts failed attempts to mimic early YouTube trends with her accidental discovery of what worked—her unique personality.
"[My dad said] you need to make videos like your finsta that are funny.” — Emma Chamberlain [41:31]
Family Influence:
She attributes her self-assurance and resilience to her supportive parents.
Burnout and Walking Away:
Emma speaks candidly about the pressures of always being available, the pain of stepping off the treadmill, and living with the guilt of not “giving enough” to fans.
“I've never in my entire career felt like I've given enough.” — Emma Chamberlain [50:59] “The way I'm working through it is by giving nothing and accepting it.” — Emma Chamberlain [51:22]
Self-Preservation:
Chamberlain asserts stepping away is essential for sustaining creativity and wellbeing.
“You have to start with yourself...what is going to be right for me?” — Emma Grede [52:01]
Timestamps: [52:46–61:20]
Misconceptions About Creator Businesses:
The business structure and founder involvement vary widely; not all celebrity brands are mere licensing deals.
“There's so many different ways to structure a brand around a person...I didn't necessarily do that myself.” — Emma Chamberlain [52:46]
State of the Creator Economy:
Emma predicts a coming “explosion” or bubble burst, as the proliferation of content and creator-led businesses has saturated the market.
“I have this feeling in my gut...it feels like we're heading towards an explosion of sorts. It's like a train going towards a brick wall.” — Emma Chamberlain [58:53] “The audience is becoming very keen to the inner workings...they don't want to be sold to.” — Emma Chamberlain [60:08]
Timestamps: [61:20–68:15]
No Fixed Plan:
Emma intentionally avoids five- or ten-year plans, prioritizing fulfillment, curiosity, and depth over constant “leveling up.”
“I don't have a five year plan...I love that. I have the freedom to take every day for what it is.” — Emma Chamberlain [61:37]
Aspirations:
Now, she aspires to wisdom and personal growth, not material or business goals.
“I want to become the wisest, truly pure of heart person I could possibly be. That is my absolute goal.” — Emma Chamberlain [63:57]
On Founder Anxiety:
“I'm the biggest Chamberlain Coffee hater ever. I'm the first one to be like, no, this is horrible.” — Emma Chamberlain [24:19]
On Team Alignment:
“There was huge misalignment. I've learned that hiring people with a sharky mentality doesn't always lead to better results.” — Emma Chamberlain [26:37]
On Burnout:
“It bled into my real life outside of my work life. Then it was like, okay, I can't do this anymore...I need to step away.” — Emma Chamberlain [47:32]
On Stepping Back:
“It's very important as somebody in the public eye to look in the mirror and say: I could walk away from this.” — Emma Chamberlain [45:17]
On the Creator Economy Bubble:
“It's like the needle is all the way in the balloon right before it's about to burst...a huge shift is coming.” — Emma Chamberlain [60:24]
Timestamps: [64:36–68:15]
“Video editing.”
“Journaling on the toilet...If I bring nothing but the journal, then I’ll really start journaling.” — Emma Chamberlain [65:23]
“Some people think I’m lazy. I’m just super sensitive and want the quality to be good, or else I’d rather make nothing.” [66:20]
“A book about wabi sabi...Now I’m looking for the grit in something, the natural touch—completely not interested in anything perfectly symmetrical.” [66:40]
For listeners and entrepreneurs, this episode is a blueprint for how to build something lasting, recognize when to delegate or pivot, and remember that sometimes, well-being and wisdom are the most valuable long-term plays of all.