Four enterprise AI leaders from Box, Snorkel AI, Sumo Logic, and Talkdesk peel away the hype and share battle-tested strategies for implementing agentic AI at scale.

Topics Include:

Carol Potts introduces panel featuring AI leaders from Box, Snorkel AI, Sumo Logic, and Talkdesk
Diego Dugatkin explains Box serves 120,000 enterprise customers with 1.5 exabytes of secure cloud content
Kui Jia shares Sumo Logic processes petabytes daily across 10 AWS regions for intelligent operations
Yunjing Ma describes Talkdesk's evolution from contact center to customer experience automation through agentic AI
Dennis Panos positions Snorkel AI as leader in embedding human knowledge into data-centric applications
Diego reveals Box uses AI internally for faster development and externally for metadata extraction automation
Kui explains security teams face overwhelming volumes, sometimes 1,000 signals daily, many AI-generated attacks
Sumo Logic announces SOC analyst agent in customer beta and query agent in general availability
Yunjing details Talkdesk's multi-agent hierarchy architecture powered by unified TalkDesk Data Cloud platform
Four key areas identified: discovery of opportunities, building knowledge-powered agents, optimization, and measurement
Dennis emphasizes starting with trusted data foundation before adding generative AI capabilities to avoid hallucinations
Diego stresses governance importance: AI guardrails plus traditional data security create comprehensive protection framework
Kui warns POC-to-production gap requires intentional design: different latency, accuracy, and security requirements at scale
Yunjing shares customer success: 80,000 daily calls, 11,000 documents, 97% accuracy despite complex compliance rules
Key success factors include prompt engineering optimization and real-time data processing mechanism improvements
Diego advises learning AI tools end-to-end: from ideation through functional demos without traditional prototyping delays
Dennis recommends robust evaluation frameworks across system components, similar to software unit testing approaches
Yunjing reinforces data processing optimization and governance remain essential alongside exciting agentic AI capabilities
Kui urges immediate action: technology evolves rapidly, perfect solutions don't exist, customer focus builds trust
Final advice centers on treating AI as digital teammate, not replacement, enhancing productivity and creativity
Platform partnerships like AWS Bedrock solve heavy lifting, allowing teams to focus on core differentiators

Participants:

Diego Dugatkin - Chief Product Officer, Box
Dennis Panos - Head of Enterprise AI, SnorkelAI
Kui Jia - VP AI Engineering, Sumo Logic
Yunjing Ma - VP of Engineering, AI, Talkdesk
Moderator: Carol Potts - General Manager, ISV Sales Segment, North America, Amazon Web Services

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

Ep183: Agentic AI - From hype to business impact