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Becker Business
Leadership, Analytics, and Decision Making in a Data Driven World with J. Tod Fetherling 1-23-26
00:14:26
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This is Scott Becker with the special edition of the Becker's Healthcare, the Becker Private Equity and Business podcast. Thrilled today to be joined by a long term professional in leadership, Todd Featherling. And Todd's got this fascinating career. Currently serves as a board member. He also describes himself as an author, a speaker, a health data and analytics leader. He also, like myself, is a weekend golfer, chasing even par. Although for me I'm not chasing even par. I'm just trying to stay. Okay, Todd, let me. We'll talk today about trends, about what you're most focused on, where you're most excited, and a lot more. Take a second and introduce yourself to the audience. Yeah.
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C
Thanks so much for having me today, Scott. Todd Featherling, after 35 years in healthcare data analytics and running five startup companies, decided to take a little break for the last year and a half. And I've been writing four books. And I know you're also in the process of finishing a book and I am super excited to read that as well.
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B
Thank you. Talk about what you write about. Where do you spend your time speaking and writing today?
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C
Yeah. So the books all came about as a result of my experiences as an entrepreneur and doing startups in the healthcare analytics space. I have these frameworks in my head, four frameworks that I just felt like I needed to get down on paper. And so that's what I've been focused on. And they break down into strategy, advanced analytics, what I call decision sciences, and leadership.
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B
And of those subjects, strategy, decision sciences, leadership, just to name three of those. What excites you the most? What do you find the most interesting when you start writing about it, thinking about it, what do you gravitate to if you didn't have to discipline yourself to write on all four or five? And I know they're all waivers of love, really. What's the thing you find most interesting?
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C
I think what I am finding most interesting is this intersection of advanced analytics and decisions. What I've begun to study is how people go about translating data into insights and ultimately making a decision. And although data sciences has certainly progressed and I believe it's going to progress even more in this AI quantum world, these waves of technology innovation that are going on right now, it still comes down to the human element of making a decision and executing up against that, that strategy.
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B
Thank you. When you You've worked with numerous different startups. When things go well in a startup, in a new business, what drives it to go well? When you look at that, what do you think about?
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C
Ultimately, I think it comes down to the vision that the organization has and then the mission. For me, the vision is the head and the mission is the heart. If you get those two things right, you will find that business will accelerate and accelerate because it attracts the right people to the business. And then using these frameworks that I've built over the years, it makes it a little easier to execute.
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B
Thank you. And any advice for leaders building businesses that you would share? Any few thoughts for people building businesses?
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C
Yeah, I think, number one, it's always about the people, like who is on your team? Are they aligned to your vision and mission? And so that human element has been a consistent thing, at least in my startups that I found. And then the second thing, and the real advice I would give to leaders across any size enterprise these days is, is asking better questions. What I'm finding is the more time that people spend thinking about the questions before they ask them winds up translating into true breakthroughs, both in process technology and human resources.
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B
And so I'm going to ask you this question which is going to turn the tables on you for a second. Todd, if I was going to ask you one insightful or good question, what would I ask you? What would bring out what is interesting to you to talk about, to our audience? What question would you ask you then? You're going to be stuck having to answer it.
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C
All right. The question that I would probably ask myself, and I have 100,000 times probably at this point in my life, is what are you missing? What are your blind spots? What do you think you need to understand before you make that decision?
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B
Todd, you and I have both been in business for a few decades. I hate to admit that, but we've all been at it for a long time. And one of the great secrets is that we're always evolving and always trying to figure it out. How do you assess what you are missing and how you're allocating time and priorities? How do you assess that and think.
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C
About that in the book Omnimix is really from a storytelling perspective of an organization going through exactly that. And what I come back to is, do we have the right use cases identified that we want to work on and what are those priorities? I'm also a huge fan, whether it's at HCA or my own startups, is creating a pilot opportunity so that we can Test and iterate. And that's where I find there's some magic as you go through that iteration process and begin to discover those elements that you had in that original question, you can then take it through the rest of the strategy execution components and come out with a better answer.
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B
Thank you. And how do you go about. There's this great concept from James Collins, from good to great, about firing bullets, not cannons, which really goes to the concept of testing things but not putting so much at risk that if a test doesn't go how you want it to, you're not broke. How do you think about pilots and getting after it without, you know, without burning the boats, without putting yourself in dire straits?
- [07:26]
C
Yeah. And there's two things that I think about in, in that regard. One, in the Barrows book on strategy, I spend probably more time on the front end doing strategic planning. I think that's part of my DNA that I came up with in the health plan planning world before I got into health data and analytics. And so being able to take that assess, decide, execute component then allows for the individual and also a huge fan of Colin. The pilot projects allow you to take five, six different pilots without huge investment and to begin to test and iterate on those so that you have what I would call a minimum viable product, minimal viable investment in the execution of those ideas. And then as those gain traction both with your team and your customers, then you can double down and do a larger investment around it.
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B
Thank you. No one in. I love that. How do you decide whether to double down on something or not? And what's more valuable, the time and energy you're putting in or the money you're putting in or a mix of both.
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C
In my view. It's always time and energy. Money is sort of. Money will always find the best ideas and execution. And so I focus on the human side and the energy side more than anything else. I think there's tipping points and it really comes to be when there's a defined customer value proposition. If you are finding customers easily that want to say yes to what you're trying to do. That's the point where it triggers in my brain that we need to double down both time, energy as well as money and. And start to scale this business venture up.
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B
Thank you. And any advice and thoughts that you would give to emerging leaders, emerging entrepreneurs, or just emerging careerists. All are important.
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C
Yeah. So emerging careerist is an interesting topic. I probably get three to five people a week that reach out to me and are in some various form of Career transition. The thing that is available to us today that wasn't available two years ago are all of these advanced AI opportunities. And so today I can, if I know how to correctly prompt AI, I can have it actually filter for me what types of things that I'm passionate about, of those passions, which ones have the greatest opportunity to provide economic benefit to myself. And also where I can find that happiness factor. The Japanese call it iki, and I am a huge component or a huge fan that particular model as it relates to career journeys. But it's the same thing for a business journey. If you can find that intersection where you can make customers extremely happy and employees are extremely happily delivering that service. I mean, that's, that's, that's what it's all about.
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B
And I absolutely love that. And Todd, are you doing separate work on boards today? Speaking, investing, how do you sort of fill your time now that you're not involved in your startups?
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C
That is a great question. So the answer is yes. All across the board. Doing several private investments here in the Nashville area. Spend a fair amount of time writing, as you might imagine. Like I said, literally the day I left work, I had these four books that I just had to get out of my head. And so spend a large amount of time doing that, serving on boards, doing a lot of speaking about advanced analytics and quantum here lately and trying to paint that future vision of what that's going to look like as it starts to get introduced to businesses. And then as you started off on your podcast, I am kind of working pretty hard on my golf game. I took 30 days and played every day for 30 days when I first retired. And, and I am amazed at how much progress a broken down old athlete like myself can make whenever you truly get focused. It's probably not surprising to business leaders and entrepreneurs that have to stay focused on their business every day, but the same thing applies for these everyday skills. Using technology and human perseverance, almost anything is within reach.
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B
Let me ask you a question about that. I've gone through different periods of time where I play every day, but I'm not working on something. And sometimes my handicap goes in the wrong directions. Other times I'm able to really pick things up and sort of get better. Any tricks to spending those 30 days? Did you work at all on putting, driving irons, wedges, or just really go play for 30 days?
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C
How do you think about that in the 30 days? I literally just dove in deep and tried to work on everything. What helped probably the most is Nancy Q. Runs a golf school and I took four lessons. The one that helped me the most, believe it or not, was the on course lesson. So as you think about business coaches and whatnot, if they could come spend time with you during the day and want to I like this golf coach did for me that did more to improve my game. When I got over the initial sort of improvements in my game then I found the best way to lower my handicap was actually chipping everything inside of 50 yards to the green is making a world of difference.
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B
I absolutely love it. Just fantastic. I need work on my game. My index is going in the wrong direction the last several times I've played. Finally starting to feel like I'm coming around but a challenge. Todd, what a great pleasure to visit with you. Todd Featherling, Fantastic leader, fantastic business person and just a wonderful person. Todd, thank you for joining us on the special edition of the Becker's Healthcare Becker Private Equity and Business podcast. Thank you for taking the time.
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C
Thank you. I really enjoyed our conversation today and look forward to reading your book here this spring.
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B
God bless you. Thank you so much.