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How is the Canadian collections landscape evolving? And what can global creditors learn from it?

In this episode of Better Debt, InDebted CEO Josh Foreman is joined by Kevin Pretty (Strategic Account Executive, Equifax Canada; President of RMA Canada) and Blair DeMarco-Wettlaufer (CEO, Kingston Data and Credit; Executive Director, RMA Canada) to explore the unique trends, challenges and opportunities in Canada’s collections sector.

They discuss:

Pressures facing collectors in 2025 — from economic volatility to consumer engagement and iOS 26 call screening
The rise of digital-first collections strategies and what’s holding back adoption of AI
How Canada’s unique regulatory and cultural environment differs from the US, and why that matters
The role of RMA Canada in helping members navigate regulation, professional development, and industry collaboration

Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.