You are not behind on AI. You might just be unclear. Most teams buy the tool before naming the problem, and it quietly collects dust.

Mykel Salomon explains why AI adoption is a change management problem, not a technology one. People resist confusion, not tools. Start with the problem, design the deployment around your people, and the efficiency follows.

ABOUT THE GUEST:

Mykel Salomon was born in Santiago de Cuba, raised in Brazil, and has led global support and customer experience teams across the US, Europe and Asia. He founded The Human Protocol Group and hosts The Human Protocol podcast.

KEY TAKEAWAYS:

Name the problem before buying the tool. Technology is the last decision, not the first.
AI rollouts fail on change management, not model quality. Around ninety five percent stall there.
Teams resist confusion and suddenness, not software. Communicate honestly about how roles will change.
Let people test, play and fail. Most organisations need two to four years to scale AI.
Cutting headcount for quick savings is often a false win. Augment your people instead.

CONNECT WITH THE GUEST:

LinkedIn: https://www.linkedin.com/in/mykel-salomon-54070730/

Website: https://thehumanprotocolgroup.com

Podcast: The Human Protocol

EPISODE CHAPTERS:

[00:00] The Tool That Collects Dust: why founders keep buying and never adopting

[01:51] Meet Mykel Salomon: from Santiago de Cuba to global customer experience

[02:32] Not an AI Problem, a Clarity Problem: start with what you are actually solving

[09:06] Change Management Is the Real Work: bringing people in before the rollout

[14:35] Is Human First Just Slower AI? The honest counterargument

[19:36] The Rehiring Problem: what quick automation gains cost later

[26:21] Clarity Over Tools: where to find Mykel and his AI roadmap

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