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BNI & The Power of One
BNI 815: Business Matters 120 - Sometimes People Are Just Crazy
00:32:48
In this week's Business Matters episode we share some stories of people acting a bit crazy to try and get their way.
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- [00:26]
Tim Roberts
Welcome back to the business matters of the B and I and Power of one. Tim Roberts with me, Michael Martin.
- [00:33]
Michael Martin
Good morning, everybody.
- [00:34]
Tim Roberts
How you doing, man?
- [00:35]
Michael Martin
Or whatever time of day you're listening. Yeah, good, good.
- [00:39]
Tim Roberts
What's going on? And I saw you just show the book. You got the copy of the book that we talked about in the last episode.
- [00:44]
Michael Martin
I just started reading it and it's music to my eyes.
- [00:48]
Tim Roberts
I love it. There you go. I love it already.
- [00:50]
Michael Martin
I, I really just got through the intro and the first chapter and anyway, I know at some point we'll talk more about it.
- [00:59]
Tim Roberts
Well, so we used to do a Tim and Rafe's Reads episodes on this where one person would read a book and then they would kind of just, you know, we would talk about the book from the perspective of one reading and one not and see if the other person wants to read the book based off the feedback of the first. So maybe we'll do that when you finish it. We'll do something like that.
- [01:18]
Michael Martin
Sure. And just for those listening, wondering what we're talking about because we're not on video, it's A friend of mine and a former podcast guest, Jeff Eisenberg, published his first book called beyond the Big. The subtitle is Tiny Moments of Leadership and already a great read. So I know it's available basically anywhere you buy books these days. Amazon, Barnes and Noble, wherever. But check it out and then we'll get more in depth later.
- [01:44]
Tim Roberts
But very cool.
- [01:46]
Michael Martin
So far so good.
- [01:47]
Tim Roberts
Awesome. So we were talking today just about some of the crazy stories going on in our my world and kind of the topic around handling customers or even potential customers who can be aggressive and threatening and all of that. I think it's, you know, one of those things in today's world, especially for small business owners, and you get a customer who starts throwing out threatening things like legal actions and legal terms. And I'm going to do this and I'm going to do that. That puts people in a really uncomfortable, awkward situation and often can lead them to, you know, maybe backing down or making decisions that they know are not right, but to try to avoid the conflict. And I have just learned we're dealing with two of these right now, which we were talking off air. We were late even today because of this. This happens in bni anytime somebody is removed from a chapter for being whatever, they're non renewed or there was a some kind of policy break, some, some kind of reason there's a chapter, there's actually a third one happening right now. We can talk about too that's I'm not involved in yet, but probably will have to be and or they get declined as an applicant. Yeah, right. So this one was so three different scenarios. I'll give you the short obviously I can't dox anybody as tempted as I want to be to tell you who these people are. Yeah, we have one person who applied to his company, tried to apply to a couple different chapters, got declined. Chapters did background checks, realized some shady stuff wasn't referable, so was declined, started harassing my management team on, you know, why, what, what did we do wrong? You know, which is fine to ask the question originally but when we were told like hey, the chapters decided it wasn't the right fit based on background checks and stuff, this person started going like I want to talk to you more. Give me your home address. Don't make me go find it. Give me this kind of stuff. I'm going to subpoena you if you don't talk to me. I'm going to get subpoenas which just showed complete ignorance into the legal system. That's one scenario. Another scenario, member is in a chapter, apparently very clearly has anger issues, leaves the chapter, puts in an employee, renews the employee. Month later employee quits on him. So the employee is gone, emails us saying yeah, looking for my refund. And we remind them per B and I contracts which are signed like there are no refunds. It got to me because after he was told there was no refunds, he started threatening my manager with I'm going to tell everybody, I'm going to buy a billboard, I'm going to sue you, I'm going to do all these kind of threatening things. And now we've got one. I just got wind of two where member was receiving complaints about their attitude and general behavior and when approached about it is throwing out the racist card. Yeah, fun times, man. Fun times.
- [04:52]
Michael Martin
Yeah. Yeah. So heavy is the crown.
- [04:55]
Tim Roberts
Yeah, it's just crazy. But it's all, yeah, it's all for me, not new. Like I mean I've been doing B and I now full time, 20 years. We. There's not a story, many stories I haven't seen. We've talked about a couple of them on the episode before. I think what's key is just again for everybody when you're in small business like this, this can happen and depending on how the size you know, we're going to hit 3,000 members in a couple of months. Like the odds are it's going to happen a couple of times a year. Right. Like I tell my team, if 99% of our members are super happy and 1% of our members are crazy mad, that's 30 people a year.
- [05:39]
Michael Martin
Yeah.
- [05:40]
Tim Roberts
So it's just, you know, as you scale up, it happens. It just will happen more. And how to hit, how to handle it, I guess, is kind of the topic.
- [05:47]
Michael Martin
You know, I mean, I think the first thing is take a breath.
- [05:52]
Tim Roberts
Yep.
- [05:53]
Michael Martin
Because the other person isn't. So when they're ranting and raving, it's a good time to just take a breath and think about, you know, what's going on. And, you know, sometimes people convey things emotionally when they actually have a valid complaint. And, you know, what I try and do when people are doing that is take a little brief moment to try and step in their shoes and see what's up. Now, you've given several different cases here where I think the approaches should be a little bit different. And I guess, in a way, I know these are kind of specific, you know, points for you, but I think we can translate it into, like, what do you do if you have a customer that's just kind of what, being what you would define as a business.
- [06:35]
Tim Roberts
I got another crazy one to share, too, which is with Lindsay's company, not mine.
- [06:39]
Michael Martin
Okay. I can imagine that one's even wackier.
- [06:43]
Tim Roberts
No, super creative.
- [06:46]
Michael Martin
My imagination. But I think trying to take a step back and put yourself in the other person's shoes for a moment, I think. And then the point in doing that is to actually see if that person might have a valid claim that's rational underneath the kind of visual irrational behavior. In the. In the first case, you mentioned about somebody, you know, like, threatening legal action based on the fact that they get denied membership to a private organization, which, by the way, can choose who its members are and all of that, I think it just. It's just a quick good thing to do because what it does is it cools your temperature down. I know how I am. I'm a passionate person. And when somebody kind of jumps up in my business, my first instinct is going to be that fight orf flight response that we all have as humans. Okay. Am I going to get really mad? Am I going to run? Am I going to. Or am I going to, like, kind of meet whatever's coming at me with the same. Right. And. And, you know, I can. I've done it all in the past, and, you know, I think the best play is to kind of take a breath. So while they're ranting, just try and be a Little bit empathetic or try to be empathetic, put yourself in this situation just to see if they might have something valid. Valid under the surface. And. But I also think that, you know, you. You can't be a pushover. So, you know, if they don't have a valid claim, you just have to explain why and if they want to pursue it. You know, I think most. Most people, like, once they get to the point where you push back a little bit, they just stop.
- [08:18]
Tim Roberts
That's what I tend to find. It's kind of the bully in the. In the schoolyard thing, right?
- [08:22]
Michael Martin
Like, yeah, I mean, if you bop them back in the nose, they're not going to pick on you again. Right, because they're not really sure what's going to happen. You know what I mean? But not that you have to. I'm not saying, like, make it physical. It's just kind of the proverbial popping back. So I think if you kind of stand your ground, explain where you're coming from and why you're not doing what you're doing, typically that'll go away. And they may, you know, huff and puff on the way out and threaten all kinds of things, but nine times out of 10, nothing's going to happen. If this person starts becoming a problem. In your case, they're calling your staff, they're making threats. You know, whether those threats are explicit or implied, you know, oftentimes doesn't matter. You also have to be prepared to, you know, defend yourself and your staff from that. And, you know, if the threats are physical, you know, you may have to get law enforcement involved because unfortunately, you're not. Even if you're trying to get any other person's mindset, you're not in their mindset. You're just trying to kind of have a better understanding. So it's on. It's unfortunate, but we did a podcast a long, long, long time ago about the customer's not always right. So, you know, I think sometimes when a customer comes in and they make demands, they're doing it because they know it's probably easier for everybody just to give in, for you to give in to their demands rather than fight them. And I think a lot of business owners also have that mindset of, oh, man, I just don't have time to kind of fight this battle. And in some cases, you don't. It's often why insurance companies want to settle very quickly rather than go to court in cases, because it takes a long time, it takes a lot of resources, and ultimately they probably have a higher probability of a higher payout the longer it goes. So they try and do these, like, type settle things. And I think we all do that as individuals. We try and settle things down, you know, kind of figure it out because it's not worth our time. But that still doesn't mean that that person is correct. And at some point, as a business owner, you have to value yourself and value your product at a level where you're going to walk away from some business. And whether that person just is someone who comes in saying, how much are you? You say your fee? And they go, oh, I can't afford that. And off they go. Or whether it's someone who's kind of threatening you, well, if you don't do this, I'm going to do this and I'm going to do this and I'm going to do this. And, you know, you have to stand your ground sometimes if you value your business.
- [10:53]
Tim Roberts
One of the things you have to do when you're doing that, though, is what I always do is get all the facts, like you said. Right. What is the. What's the full story? Yeah, so that you don't react. Because I'm kind of similar with you. Like, we all are, but I'm emotional too, and I do not deal well with, like, bullying or the attempt to bully anybody with these kind of threats. So when it gets to my point, I start seeing it. I do our due diligence to make sure, like, get the full story. Make sure, you know, like you said, like, is there something else here or are we in the right? Yeah, but if it is just like both, all of these ones are just kind of crazy stories, I have a little bit of fun going right back at him and matching. Sure, sure. You know, I mean, like, so in this case, when the first one, the guy that get declined per background checks, finding out that he was hiding his real name. So when I email back, I put both the fake and the real name.
- [11:45]
Michael Martin
Yeah.
- [11:46]
Tim Roberts
I go, is it this or this? Either way, you know, like when that. And like, you know, when people start throwing legal stuff, it's like, you know, unfortunately had some experience in that field now. Yeah, you can be like, you're just showing your ignorance. So if you really want to go down that path, like, have at it. But that's the key thing is not just to immediately react. Like, we always try to have empathy. Like you said, my managers tried to have empathy. Explain situations. Like, it's. When it gets to me, it's escalated up and it's usually like, okay, somebody has to put their foot down now and say like this is what it is and it's okay to push back. When you know you're 100% in the right. When you know somebody's just trying to do these things to get their way. It's unfortunate. In today's world, people act like children and want to just start throwing things out there because they feel like that's what's going to get their way. So let me tell you the crazy one on Lindsay's story.
- [12:38]
Michael Martin
Sure.
- [12:39]
Tim Roberts
So they, she has a blow dry bar place dry bar. They have products you're not allowed to bring in your outside products. Like when you go to get the service they use in house products. A franchise. It's rules, it's everything else, Right?
- [12:51]
Michael Martin
Yep.
- [12:51]
Tim Roberts
Lady comes in and who I knew and starts losing her mind on our young girls who are working there because they told her, you can't bring in these outside products. Happy to service your hair. You use the only products saying crazy stuff like I'm going to get you all fired. You're just employee like just nasty talk down to service level people.
- [13:12]
Michael Martin
Yeah.
- [13:13]
Tim Roberts
So they start texting the girls while it's going on. And I just happened to be in the gym like two blocks, like a 200 yards away. So I leave the gym and I walk over and she sees me coming and in the window, she sees me. And I've known her from BNI experiences. So I walk in, I said, hey, so? And so I walk in, I go, hey, this is our policy. And immediately the tone changed. Oh, I have no problem with the policy that I go, clearly you do, because I wouldn't be here if you didn't. And all of a sudden went to victim mode. Right. I'm calling the cops. They assaulted me. And I went, you know, I told her, I was like, listen, there's three cameras pointed at you right now. So I will happily review those. Well, I'm going to call the cops. I said, you're more than welcome to step outside though while you do what? I was like, you need to leave. You need to step outside that door, call him, do whatever you want, but not in here to while my husband's calling the cops. Okay, well, he can too step outside just like again, same thing of like, well, I'm going to do this, I'm going to do that, I'm going to do this to the. I'm going to post to everywhere on social media. And I said, that's fine, you can do that. But we will be forced to respond in kind with proof of what happened or didn't happen. And so we tried to be as professional nice again. And same thing. It was all idle threats. So no cops were called, no posts were made. So get. So this is like on a Thursday, Monday morning, this little lady walks in, super sweet to the girls, starts asking about memberships and stuff, asks, hey, am I allowed to bring in my own products? Our girls go, no, because that's the policy. Tell her the policy. Instant change of personality. Instant becomes super angry, mean. Says, she's the lawyer for the last person and you mistreated her and you're gonna send us a. We're gonna send you a letter. Like, just super, super nasty. Yeah.
- [15:12]
Michael Martin
Yeah.
- [15:13]
Tim Roberts
Come to find out that person wasn't even a lawyer. It was her mom. But either way, people. People just react in crazy ways. And I think in today's world, a lot of small businesses will be. Will try to avoid it or fear what the threats are. And 90% of the time, if not 99% of the time, they're just idle. I'm trying to get my way.
- [15:33]
Michael Martin
Yeah. And there's a lot of, like, creative ways. It's called de escalation. Right. So a lot of. A lot of frontline employees go through these training courses that, you know, help them with unruly people or, you know, and I. And I think the important thing about empathy, like, when someone comes in and they've got an attitude, like, it's sometimes just the case where they're having a really bad, bad day.
- [15:57]
Tim Roberts
Yeah.
- [15:57]
Michael Martin
And they're not normally like this, but for whatever circumstances in their life, you know, there's something bad going on. And I think if you can always take an empathetic thing, empathetic, kind of like mindset to people who are like that and just keep sticking with your party line. So it sounds like, you know, that your staff actually did that like, 100. Sorry. It's our policy. You know, we're really sorry, but we don't allow it. You know, we already told you this, but, you know, we're really sorry. So they're kind of. You're giving them. You're giving the other person who's being unruly a way out of their unruliness. And usually someone who's having a bad day will ultimately be like, I'm sorry, I'm having a really lousy day.
- [16:39]
Tim Roberts
Right.
- [16:40]
Michael Martin
And then you're like, okay, don't worry about it. Let's reset. You know, but the person who keeps on going, they're not having an unreal. They're not having a bad day. They're just trying to make your day bad.
- [16:50]
Tim Roberts
Yes, 100%.
- [16:51]
Michael Martin
And, and so I think there's, that's an important determiner. And, and, and why I think it's important to kind of sit back at first, even though you want to, like, some, you know, reach over the counter and smack someone in the face, but that happens. And, you know, I don't know. I applaud your, your staff. I, I think they were smart to kind of like, try and de escalate it, explain the policy, and then get in touch with somebody.
- [17:15]
Tim Roberts
Yeah.
- [17:15]
Michael Martin
As, as a leader to come in and help advocate for them. I also think that if this happens to your employees, one of the first things, as the owner, manager, supervisor, leader, is to let your employees kind of explain to you how that made them feel and everything like being here so they can get it out of their system. Because you don't want them also to have this vibe of everyone who walks in the door is a potential enemy.
- [17:45]
Tim Roberts
Correct. That's. I, I was just thinking, I was just thinking the same thing of, like, we're talking about this. Like, these things happen all the time. They don't happen all the time.
- [17:53]
Michael Martin
They almost never happen.
- [17:54]
Tim Roberts
That's just crazy. When they do. They're always just stories.
- [17:59]
Michael Martin
When they do happen, though, think of how they, they're always big.
- [18:04]
Tim Roberts
Oh, yeah. Especially.
- [18:06]
Michael Martin
It always becomes a big thing. And then it starts becoming. It's, it's the proverbial, you know, it's turning, you know, an ant hill into a mountain. And, you know, because it's such an emotionally charged thing, typically. And it doesn't matter whether you're emotionally charged or not, the other person is. It's emotionally charged around the whole place. And, you know, you've got people going, oh, what do I do? And I understand in your case, you know, there are some younger employees that may not have had these experiences yet, although it seems like if they just did. You're like a teenager at your first job. You're probably going to see something or see it online or hear about it, so maybe you're a little better equipped to do it these days.
- [18:43]
Tim Roberts
I have zero, zero respect for somebody, though, who is. Treats any kind of service person, yeah, I'm gonna get you fired any negative way. Like, yeah, you're nothing. You're just an employee. I'm gonna get you fired. I'm gonna do this. I'm like, anybody who treats service people that way is just got a Special place in hell to go right into. Like, to me, it's just like, what are we doing? Like, I don't care how bad your day is. Like, that is unacceptable.
- [19:10]
Michael Martin
Like, nothing worse than a pretentious person.
- [19:12]
Tim Roberts
Oh, my God. So it's just, I don't know. I, I just, obviously we were late because I've been dealing with just a couple that just happened at the same time. And I guess it was just a matter of, like, it happens to all of us. It happens to all of us. And I think the advice again, is take a deep breath, take a step back, get all the facts right, try to assess the entire situation the best you can. And it's like in the, in the dry bar one, like, same thing. It wasn't like, I wasn't yelling. It was just a matter of like, you need to step outside. Like, we need to get you out of this situation. Yeah. Do whatever you want, but step outside the outside.
- [19:46]
Michael Martin
Really good to do. Really good to do, you know, But I also think, you know, to your point, how you were involved in some of these legal things, you kind of found out the hard way in the past on some of these situations. But I think if you're a business owner, this is the importance of also having a business attorney kind of, you know, on call for you. And it's worth, you know, if you have a situation that comes up and you brought up the case of, you know, somebody accuses. So if someone accuses you of racism or someone accuses you of sexism or any of the kind of violations against protected class, you know, sometimes they may have a legitimate gripe.
- [20:29]
Tim Roberts
Yep. Right.
- [20:30]
Michael Martin
I'm not. But if you don't think they have a legitimate gripe that they could be just baiting you or it could just be an emotional outburst. Right. Because that's kind of what the fallback is, or they're having a bad day or whatever. And this is the importance, again, of empathy. But at certain levels, you need to be talking to an attorney.
- [20:52]
Tim Roberts
Always. Yeah, 100%.
- [20:54]
Michael Martin
And even if it's like a couple hundred bucks, if a situation pops up and you don't have an attorney and you spend the money and they say, oh, that's a nothing burger, no problem. Don't look at it as, I, I just wasted $200 or whatever the fee is, look at it as, now, I know that if this happens in the future, these are things I can ignore.
- [21:15]
Tim Roberts
Oh, yeah.
- [21:17]
Michael Martin
And, and, or conversely, if it ends up being an actual legal issue, you're going to know a Lot better. Not only how to deal with it, but how to train your staff better. Give them information, you know, how to react to these types of things. But, you know, sometimes it's just. Don't take the bait. This is why I said take a breath while they're ranting, because sometimes they're just baiting you. And even if the. If the baiting doesn't have to be like a legal thing, it could be getting what they want.
- [21:45]
Tim Roberts
Yeah. They become a distraction. I always tell people, too, like, you know, the email doesn't. As much as you want to respond instantly, doesn't require an instant response. Oftentimes.
- [21:54]
Michael Martin
Email to nowhere, Tim. Like, email to nowhere.
- [21:57]
Tim Roberts
Get your facts, get in touch. You know, just because somebody says, I want you to answer me doesn't mean you have to, like, just take a breath and figure it out. But once you know, you're in the right, like, I'm a big believer of, like, stand up for yourself then, you know, I mean, you don't have to bend over just because somebody's threatening. Again, like, I have found all the people who are like, I'm gonna tell everybody I know. It's like, well, if you were telling everybody you knew anyways, like, it's not.
- [22:23]
Michael Martin
Yeah.
- [22:23]
Tim Roberts
Not a threat. It's like, okay, like, I get it. Nobody wants negative word mouth, of course, but okay, like, what are you gonna do? You know, I mean, like, you can't control those kind of things. And oftentimes, like, the crazy people just. Everybody knows them as being a crazy person, so can do you favors and some ways. But, yeah, it happens. It's unfortunate. It happens. I remember. Oh, man. It was how many years ago now? Probably like 15 years ago, maybe. Maybe 14 years ago, somewhere around then where we had a member who was kicked out from his chapter. And this was in. Up in the Northeast, not in New Hampshire, and tried to extort us for being anti Semitic. And I was like, wait a minute, what? Our manager you're working with, you know, it was Jewish. Our lawyer was. I was just like. Like, some people will just try to do some crazy.
- [23:19]
Michael Martin
Yeah. Again, it's. It's a. It's that threat, and that's bait. See, when someone does that, that's bait.
- [23:25]
Tim Roberts
Right.
- [23:25]
Michael Martin
Especially if they do it more than one time. Like, if they. If it's a constant theme, they're. They're just baiting you.
- [23:30]
Tim Roberts
And because it works at some levels.
- [23:33]
Michael Martin
Well, you know, it works a lot. And that's what they're counting on. You know, it's that they're trying to do the gotcha.
- [23:41]
Tim Roberts
Yeah.
- [23:42]
Michael Martin
You know, and so if you don't know what to do in a situation, like something happens and you don't know what to do, one of the best things is don't say a word, don't react. Other than this conversation's over. This conversation, if it's a phone call, if it's emails, respond, go right to an attorney. Because the written word as you can get in a lot of trouble depending on what you say. Because you may be defending yourself in an email, when in fact you think you're defending yourself. Your goal is to defend yourself. But the words you choose to use in an email may actually be a threat to the other person and actionable. So you have to be careful what you write, you have to be careful what you say. So the best course of action in a lot of these cases is to say nothing.
- [24:31]
Tim Roberts
Yep.
- [24:32]
Michael Martin
And if it's a per, like dry bar, you ask them to leave. Sorry, you're gonna have to leave. Sorry, you're gonna have to leave. You know, in a lot of places, once you ask a person to leave, if they failure, if they fail to leave, they're trespassing. They're trespassing, which is an arrestable offense.
- [24:48]
Tim Roberts
That's actually, it's funny because I. That was the conversation. I asked her to step outside. Well, no, no, no, no. They can still do my. I said, they can't do your hair today. You gotta leave. Well, my husband's gone. I literally said, this is the third time I'm asking. You're now trespassing. You need to step outside. Like, you know, I mean, just get out of the situation. Like, go do whatever you want to do, but not here.
- [25:07]
Michael Martin
Yeah, because they, they often won't know you're trying to help them. But I think as a business owner, those are the things you have to do. So less is more in these situations. Don't answer fire with fire. You know, especially like a physical confrontation. We say. I mean, we're. We're inundated with all these videos of people going to fast food restaurants and just having fist fights. Crazy people on the other side of the counter. You know, it's just, it's. You seem like, oh, that happens all the time. And unfortunately, people think, well, that's what they're doing it. I see it online and why can't I do it? Well, because it's. Those are just such rare cases, but they get blown up and go viral because they don't happen very often. And, you know, in Our endless quest for crazy content. We like it. But if you're a business owner and this is happening to you, the best thing is ask them to leave. If they don't leave, call the police yourself.
- [25:57]
Tim Roberts
Yep.
- [25:57]
Michael Martin
Have them come and do it. Say, hey, listen, I'm calling the police. They're coming to get you out. Because I know a lot of people like in bni, you know, they have a lot of walk in business.
- [26:06]
Tim Roberts
Yep. You know, and it's the same with BNI chapters. We've had to have people removed from BNI chapters by, by police.
- [26:14]
Michael Martin
Yeah.
- [26:15]
Tim Roberts
It's. It just happens.
- [26:16]
Michael Martin
Unfortunate that it gets there. But here's the thing. If you're worried, and I think this is kind of the underlying tone, they'll always threaten, I'm going to blow you up online. I'm going to do this online to their like 5 followers or whoever. And you might be really worried about what happens if I'm in the wrong. They're going to do what they're going to do.
- [26:35]
Tim Roberts
Right.
- [26:36]
Michael Martin
That doesn't mean you should, you know, do anything differently in the moment that you're dealing with them.
- [26:42]
Tim Roberts
Right.
- [26:43]
Michael Martin
And you know, again, most of it's bluster. And even if they try and do it, a lot of those things spectacularly backfire. Saying that bad, you know, and, and here's the thing. If you create a value and you've done a good job, guess what? The people that use your service and business that have great experiences will be the first ones that come to your defense. And man, let me tell you, if somebody slams you for something and then all the comments and all the responses are about how awesome the experience was at your place, you know, that's the kind of bad press you want because it's, it just, you know, your loyalty, your, your, your army of customers that enjoy the experience will come to your defense very quickly.
- [27:30]
Tim Roberts
Yeah, we had that. And I'll just wrap up because I know you have a. Yeah, you have a hard stop in the, in the blow situation. There was another customer who I guess was leaving when this lady was losing her mind on the employees. So wasn't there when I came in, who, when came back and like talked to each of the employees. Being like, that person was crazy. You shouldn't have had like. And it just really helped the, the, the ladies working there that day to be reassured that they were doing it right and that they weren't being wrong. Because, you know, you can start questioning yourself in those situations when somebody's coming at you and like, absolutely. Especially Young, inexperienced, those kind of things. So, yeah, anyways, listen, it happens. It happens to all of us. Which I think is also good to know because, like, sometimes you could feel isolated and like on your own little island when these things are going on and just realize some people are just crazy and some people will do just some crazy things and say crazy things and do these threats to try to get their way. Because like you said, oftentimes it works for them. And yep, don't be the victim. Get the information and get help.
- [28:29]
Michael Martin
Take the high road. And taking the high road doesn't mean you're bending over backwards for that person or being a victim.
- [28:35]
Tim Roberts
Correct. All right. With that, as always, love to hear from you. Leave comments, Leave show topics. Go to bni Power of One. You can leave comments. Apple, Spotify, I see them all, including the person who complained about this song. We're going to play at the end. So too bad, buddy. Like is what it is. I love it. So we're going to use more people. Same thing. All the songs. Awesome. Working. I download the one person's like, can we just stick to networking? As if this song isn't just the end of the podcast. Here's an idea. If you don't like it, turn it off. You know, it's the end of the podcast.
- [29:04]
Michael Martin
Like, you know, you know, we're done.
- [29:05]
Tim Roberts
Yeah, guys. Like, you know, I'm sure some people in the US like Corny Disney, whatever music, like the rest of the world don't listen.
- [29:12]
Michael Martin
Let's use this as a situ empathy. They might have just been having a bad day and decided to vent their bad day by typing something out.
- [29:19]
Tim Roberts
That could be it. Or they could just be a dink. And because of that, here's Together we rise by our our member, which we're going to end every episode with. So I hope you enjoy it.
- [29:31]
Michael Martin
Sounds good.
- [29:35]
C
We rise with the sun Ready for the day with hard work and passion we pave the way Every little task it builds and it grows in this world of business it's the heart that shows Dedication Shines in everything we do Together we climb it's me and it's you we all work hard to make our dreams align with strength of spirit we leave the average behind the power of giving lifts us high and wide that's why we are proud to be a part of B and I. From from early mornings to late at night we hustle and we strive Keep our vision bright through every challenge we stand tall and strong together as a family we can't go wrong the bonds we're building they take us far in the game of business we're shining like a star but we all work hard to make our dreams come true with strength of spirit we all pull through the power of giving lifts us high and wide that's why we are proud to stand side by side Being as a place where connections thrive Uniting our hopes, keeping dreams alive Together we network, inspire and share with every referral we show that we care we all work hard to make our dreams align with strength of spirit, we're truly on the grind the power of giving lifts us high and wide that's why we are proud to stand side by side. So here we are Lifting each other high with dedication and pride we're ready to fly Together we'll grow through every stormy night in this journey of ours we're shining bright.