Transcript
A (0:00)
What's up, guys? Welcome back to Build. Today I'm going to sit down with Trevor, who is one of my teammates from the media team and he's going to ask me questions about building a company culture, getting promoted in a company, moving up in a company, and personal growth. Let me know what you think. Right now we do have a lot of new leaders. Many people are having to learn that skill of like, how do you manage the uncertain, the unknown, times of ambiguity? You know, even one of like when we're hiring and people are saying, hey, people are asking like, what's our two year plan for this department? Like when you're growing 100% quarter over quarter, you'll have a two year plan mapped out. Right now we're just trying to map out what are we doing in the next two quarters. Like from a functional standpoint. I think there's a lot of just learning how to manage that ambiguity and then accepting that that's part of what this looks like right now. When a company is much more stable and predictable and it's not in such fast growth, it's much easier to forecast. When your company doesn't grow quickly. You could forecast anything because it's like, yeah, you grow 3% a quarter, but when your company is taking leaps and bounds, you're like, holy shit, we've surpassed our goals more than anything that we could have anticipated. What happens next, nobody really knows. So the best thing we can do is try our best to plan and predict. I think too many people rely on these fucking spreadsheets to predict what's coming next. When it's like, in reality, how we react to what comes is more important than how we plan for what comes. Because often what happens is our plans are destroyed within a period of time. We recognize something better than we could have hoped happens, which means that we have more demand on the business, which means that now those plans are irrelevant. So how we react to what happens is much more important than how we're planning in this point in time. In a period of time where we have sustained incremental growth. I think planning is more important than the reacting. But right now I think that the reacting is more important than the planning. Does that make sense?
B (1:56)
Makes sense, yeah. How do you, how do you train leaders to be reactive to the change?
A (2:02)
I think I have to tell them it's okay. I say this to people all the time. This is like my phrases, that's normal and to be expected. It's like when a kid falls down and their parent looks at them and they're like, oh, my God, are you okay? Like, that looks like, really, we should go home. Let's take you out of school. Versus the mom who's like, does that hurt? The kid's like, yeah. And she's like, that's okay. Let's put a band aid on and let's get back to school. It's like, which kid is more resilient in 10 years? I bet you it would be the kid whose mom puts on a band aid and says, get your ass back to school. I look at it the same with, like, managing change and managing transitions in the workplace, which is like they. Everyone looks to the leader at, how are we going to react to this? I learned that when Covid hit. I remember when we pulled the meeting together. I pulled it together the next day after everything happened, because everyone's freaking out, right? They were all just waiting and so anxious for what I was going to say. And I didn't promise job security. I didn't promise what was going to happen tomorrow. I didn't. I said I didn't even know what the was going to happen in a week. But I did show up as somebody who was stable, somebody who could manage their stress, and somebody who said, we're going to figure it out. I might not be able to tell you what happens tomorrow, but I can tell you I know how I'll show up to what happens tomorrow. Whether it's terrible, whether it's amazing, or whether it's in between. That's what I've learned to do to teach people is you don't teach by telling. You teach by demonstrating. I set the example for what good looks like for them, and they set the example of what good looks like for everyone under them.
