Build with Leila Hormozi: Episode 263 – "Training Your Team Should Be Simple - 3 Steps"

Release Date: April 16, 2025

Introduction

In Episode 263 of "Build with Leila Hormozi," host Leila Hormozi delves deep into the intricacies of effective team training. Drawing from her extensive experience in scaling businesses to a billion-dollar portfolio, Leila emphasizes the pivotal role of feedback in fostering a high-performance culture. This episode is a treasure trove for business owners and leaders aiming to cultivate unshakeable teams without the complexities traditionally associated with training programs.

The Importance of Gathering Feedback

Leila begins by sharing her quarterly practice of collecting comprehensive feedback from her teams. She highlights the value of insights from frontline employees, who often provide the most actionable and profound feedback.

“I find it to be that I get, like, the best information from people who are often the farthest away from me, which I find incredibly impressive and insightful.” [02:15]

Key Takeaways:

• Diverse Perspectives: Feedback from various levels within the organization offers a holistic view of company performance.
• Recognition Matters: Acknowledging and rewarding team members for their feedback reinforces a culture of open communication.

Redefining Training: Moving Beyond Traditional Methods

Leila challenges the conventional approach to training, which often involves extensive presentations or lengthy programs that may not align with how humans naturally learn and retain information.

“Training is feedback, and feedback is training.” [12:00]

Key Insights:

• Active Learning: Emphasizes learning by doing, akin to how athletes train on the field rather than studying plays in the locker room.
• Deliberate Practice: References Anders Ericsson's research, highlighting that purposeful practice paired with consistent feedback leads to mastery, not just hours logged or inherent talent.

Feedback as the Core of Effective Training

Central to Leila's philosophy is the seamless integration of feedback into daily interactions. She posits that continual, real-time feedback is more beneficial than sporadic, formal training sessions.

“Without feedback, what people do is they just continue to repeat bad habits.” [18:45]

Discussion Points:

• Real-Time Corrections: Just as sports coaches provide immediate feedback during practices and games, business leaders should offer timely insights during meetings and tasks.
• Simplicity in Feedback: Training doesn't need to be complicated. Clear, kind, and immediate feedback can significantly enhance team performance.

Implementing Effective Feedback Mechanisms: Three Practical Steps

Leila outlines three actionable strategies to embed effective training within team dynamics:

1. Provide One Piece of Feedback Per Interaction

Leila advocates for delivering a single, actionable piece of feedback in every interaction, whether it's a meeting, a Slack exchange, or a one-on-one session.

“Either keep doing what you're doing because you're doing something that's working, it's great, or you can do this differently next time.” [25:30]

Implementation Tips:

• Focus on one aspect to avoid overwhelming the team member.
• Ensure feedback is either reinforcing positive behavior or constructively addressing areas for improvement.

2. Weekly Leadership Enhancement

Leila recommends dedicating time each week to assess and improve leadership qualities for each direct report.

“What is the one thing I can do to be a better leader to this person?” [32:10]

Action Steps:

• Rotate focus among direct reports to provide personalized feedback and support.
• Identify and address specific needs without overcomplicating the process with extensive plans.

3. Prompt Post-Interaction Reflections

Leila's favorite hack involves prompting oneself to send a brief feedback note within 60 seconds after an interaction.

“Take 60 seconds after a meeting to send somebody a note of either what they did well, what worked, what didn't, or what you would do differently next time.” [40:00]

Benefits:

• Reinforces a habit of consistent feedback.
• Strengthens team culture by valuing continuous improvement and open communication.

Cultivating a High-Performance Culture Through Feedback

Leila underscores that building a high-performance culture is intrinsically linked to fostering a high-feedback environment. She highlights that leadership should prioritize teaching and guiding over managing tasks.

“The best leaders and CEOs spend 90% of their time teaching.” [47:20]

Key Strategies:

• Be the Ultimate Teacher: Leaders should view every interaction as a teaching opportunity to enhance team capabilities.
• Consistent Feedback Channels: Integrate feedback seamlessly into daily operations rather than relying solely on annual reviews.

Conclusion: Simplifying Training for Maximum Impact

Leila wraps up by reiterating that effective training is less about extensive programs and more about consistent, meaningful feedback. By adopting simple, tactical feedback mechanisms, leaders can exponentially increase their team's performance and drive the business towards unshakeable success.

“It's by giving them a quick piece of feedback, quick insight, asking them to do something and then telling what they could do differently next time.” [55:10]

Final Thoughts:

• Simplifying training processes can lead to more sustainable and impactful team development.
• Embracing a feedback-centric approach aligns with natural human learning processes, fostering continuous growth and excellence.

Notable Quotes Summary

1. On Feedback's Value:

   “I find it to be that I get, like, the best information from people who are often the farthest away from me, which I find incredibly impressive and insightful.” [02:15]

2. On the Essence of Training:

   “Training is feedback, and feedback is training.” [12:00]

3. On Avoiding Bad Habits:

   “Without feedback, what people do is they just continue to repeat bad habits.” [18:45]

4. On Simplifying Feedback:

   “Either keep doing what you're doing because you're doing something that's working, it's great, or you can do this differently next time.” [25:30]

5. On Leadership's Role:

   “What is the one thing I can do to be a better leader to this person?” [32:10]

6. On Consistent Feedback:

   “Take 60 seconds after a meeting to send somebody a note of either what they did well, what worked, what didn't, or what you would do differently next time.” [40:00]

7. On Leadership Focus:

   “The best leaders and CEOs spend 90% of their time teaching.” [47:20]

8. On Effective Training:

   “It's by giving them a quick piece of feedback, quick insight, asking them to do something and then telling what they could do differently next time.” [55:10]

Final Takeaway

Leila Hormozi's Episode 263 serves as a masterclass in redefining team training through the power of consistent, actionable feedback. By prioritizing real-time insights and simplifying the feedback process, leaders can cultivate resilient, high-performing teams poised for sustained success. Embracing these strategies not only streamlines training but also aligns team development with natural human learning, ensuring that businesses remain unshakeable in their growth and operations.