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What's the one skill that works on gangs, soldiers, hostage situations - and your team back at the office? Ross Kemp breaks down the debrief technique he picked up in Afghanistan, why "two ears, one mouth" is the real secret to great leadership, and the negotiation advice from a billionaire mentor that changed how he does business.

Ross Kemp is a BAFTA-winning actor, journalist and documentary maker, best known for playing Grant Mitchell in EastEnders and for his hard-hitting series Ross Kemp on Gangs, Ross Kemp: Extreme World and Ross Kemp: Afghanistan. Over three decades he's reported from gang-controlled streets in Compton, cartel territory in Colombia and the frontline in Afghanistan, building teams and making high-stakes calls in some of the most hostile environments on earth.

He explains: ◼ Why "TRIM" - the debrief ritual he learned from Royal Marines Commandos - stops resentment building in any team ◼ How reading body language and behaviour keeps you safe when the stakes are life or death ◼ Why the best negotiators aim for the middle ground, not to "take someone to the cleaners"

Chapters

· 00:00:00 Intro

· 00:01:04 Growing Up in Essex & Getting Into Acting

· 00:03:05 Landing the Role of Grant Mitchell in EastEnders

· 00:04:13 Leaving EastEnders for a Career in Documentaries

· 00:05:16 Meeting a Gang Member Shot 23 Times

· 00:09:08 Filming Ross Kemp on Gangs

· 00:10:49 The Most Dangerous Moments in Afghanistan

· 00:13:36 Reading Body Language to Stay Alive

· 00:14:52 What Is TRIM (Trauma Risk Management)?

· 00:18:20 Exit Strategies and Preparing for the Worst

· 00:19:04 Why Listening Is the Most Important Skill

· 00:20:35 Why Ross Never Judges the People He Interviews

· 00:21:00 The Horrors He Witnessed in the DRC

· 00:23:08 Ads

· 00:24:12 How Ross Copes With What He's Seen

· 00:25:45 Using Honesty as a Negotiating Tool

· 00:26:43 Building His Own Production Company

· 00:27:42 Lessons in Leadership and Managing People

· 00:29:05 Finding the Courage to Keep Going

· 00:30:14 What Ross Has Learned About Human Nature

· 00:35:22 The Craziest Things He's Witnessed

· 00:39:48 His Next Documentary: Online Exploitation and Yemen

· 00:43:22 Advice for Business Owners

· 00:44:19 Negotiation Lessons From Billionaire Lord Waheed Ali

· 00:47:19 Outro

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