
Hosted by Dominic Rubino · EN

How do you charge for change orders without hurting the client relationship? In this episode, Dominic Rubino sits down with Colleen Stanley to unpack one of the most common profit leaks in construction and contracting: poor change order communication. This conversation is especially helpful for construction and contracting business owners who deal with scope creep, client pushback, repeated jobsite issues, and uncomfortable pricing conversations. Colleen breaks down how better communication, better expectation-setting, and better leadership can make those conversations easier and more professional. In this episode, you'll hear about: ✅ Why change orders should be discussed before they happen ✅ How to set expectations without sounding negative ✅ Why clients react badly to surprises ✅ How better communication protects trust and profit ✅ The power of giving clients choices ✅ Why recurring problems usually point to a broken system ✅ How mentorship and delegation connect to stronger leadership If you work in cabinetry, millwork, remodeling, HVAC, plumbing, electrical, or general contracting, this episode will give you practical ideas you can use right away. 👉 Subscribe for more contractor-focused business strategies 👉 Like this video to support the channel 👇 Drop a comment: What's the hardest part of handling change orders in your business? More about Colleen Stanley: LinkedIn: https://www.linkedin.com/in/colleenstanleysli/ Company LinkedIn: https://www.linkedin.com/company/salesleadership-inc./ Personal / Company Website: https://www.salesleadershipdevelopment.com/ Facebook: https://www.facebook.com/colleen.stanley.716/ Company Facebook: https://www.facebook.com/SalesLeadership/ Books Page: https://www.salesleadershipdevelopment.com/resources Also check out: Cabinet Maker Profit System: https://www.cabinetmakerprofitsystem.com Profit Toolbelt: https://www.profittoolbelt.com/ Contractor Wealth System: https://www.contractorwealthsystem.com/ DON'T FORGET TO SUBSCRIBE: @Cabinetmakerprofitsystemcom @profittoolbelt4527

If you feel busy but the bank account doesn't match… this episode is for you. In this interview, Dominic Rubino sits down with Adam Sylvester (owner of Charlottesville Gutter Pros + host of Jobber's Masters of Home Service) to break down the "magic numbers" contractors should track to protect profit and make better decisions. You'll learn how to stop tracking random metrics and focus on the few numbers that actually drive results. Topics covered: ✅ Why most owners track nothing (or track the wrong stuff) ✅ The "magic numbers" that expose your biggest bottleneck ✅ Revenue per employee (daily + hourly) and why it matters ✅ The One Hour Calculator and how it sets pricing correctly ✅ Why a high close rate can mean you're underpriced ✅ How to raise prices without panicking ✅ Holding team standards (and why culture affects profit) ✅ Using EOJ/job-costing to stop guessing 👉 Subscribe for more contractor-focused business strategies 👉 Like this video to support the channel 👇 Drop a comment: What's the ONE number you need to start tracking weekly? More about Adam Sylvester: LinkedIn: https://www.linkedin.com/in/adam-sylvester-72b64350/ Company LinkedIn: https://www.linkedin.com/company/charlottesville-gutter-pros/ Podcast Name: Masters of Home Service Podcast Page (Jobber): https://www.getjobber.com/podcast/ Direct Podcast Feed: https://mastersofhomeservice.podbean.com/ Personal Website: https://www.adamsylvester.com/ Company Website (Charlottesville Gutter Pros): https://cvillegutterpros.com/ Facebook: https://www.facebook.com/adam.sylvester.71/ Instagram: https://www.instagram.com/adamsylvester/ Also check out: Cabinet Maker Profit System: https://www.cabinetmakerprofitsystem.com Profit Toolbelt: https://www.profittoolbelt.com/ Contractor Wealth System: https://www.contractorwealthsystem.com/ DON'T FORGET TO SUBSCRIBE: @Cabinetmakerprofitsystemcom @profittoolbelt4527