
Hosted by Candace Bui-Walston · EN

Here's the thing: when customer service is done right it will tremendously boost your business. Why? Because retaining customers is less expensive than acquiring new ones....among other things. There are many reasons why you should offer the best customer service in your industry to your customers. A bad customer experience can turn into a great marketing opportunity....if you are doing things right. Instead of offering reactive customer services give adopt proactive customer service practices. Customer service is your opportunity to positively represent your brand, image, mission, and values. Turning a negative customer experience into a positive one will bring in more customers because happy customers will refer others. Encourage customer loyalty because we all know that 67% of customers are more than happy to pay more to get a better service from a brand they trust. Listen to Candace's negative experiences during her recent vacation to Florida and how they convinced her to remain loyal to a brand she likes and still trusts. This episode is brought to you by Smart Brand Ideas, AnchorFM, and Candace Bui-Walston with EXP Realty.

Leah Rae Getts is an award-winning marketer and sought-after speaker along with her husband Todd Getts. They specialize in helping experts, coaches, consultants, business owners, and entrepreneurs to create, launch, sell, and scale profitable online courses and coaching programs. They have been recognized for their success in the industry by multiple organizations, and featured on stages, in podcasts, as well as in other interviews and articles. We wanted to interview Leah for our Successful Women Helping Women. Period series because she's a successful mother and entrepreneur and we know she has great advice for those who want to start their own business. Leah and Todd started their business with no experience. Leah was a previous nurse, and Todd a band teacher. But they were driven to create a lifestyle that would allow them to be home with their children. While they struggled at first, they stayed focused, and soon had created a 7-figure business and impacted thousands, helping their students create and grow their own online businesses and dream lifestyles. More About Leah on our website

There are several big events in the last two decades that proved beyond any doubt that you should never rely on just one source of income. The first one was the big economic recession from 2008 and the second was the worldwide coronavirus pandemic that we are still dealing with. So many people lost their jobs. So many people were not able to do their jobs because they were not considered essential workers. So many people lost income because their job was the only income they received. Even if they were lucky enough and received unemployment, it wasn't enough to replace their previous income. Join us for a discussion on where to start becoming financially independent. We are talking about some of the things we did to ensure we do not rely on just one or two sources of income. We are also talking about some of the things other people did in our circles to supplement and even replace their incomes. This episode is brought to you by Smart Brand Ideas, AnchorFM, and Candace Bui-Walston with EXP Realty.

Women who are financially independent can not only contribute to the everyday expenses of the household but also help to meet the family's financial goals. But even more important than that: THEY ARE PREPARED FOR UNEXPECTED SITUATIONS....like loss of job, illness, divorce, or even death. Being financially independent is also a way to make them feel responsible, boost their morale, and make them feel that don't have to depend on anybody. This episode is brought to you by AnchorFM, Smart Brand Ideas, and Candace Bui-Walston with EXP Realty

Interview with Jeny HeckmanWe continue the authors' week with an award-winning contemporary fantasy romance novelist, Jeny Heckman.Jeny is the author of the Heaven & Earth series, which includes so far:• Book #1: The Sea Archer• Book #2: The Warrior's Progeny• coming in summer 2021: Dee's CornucopiaJeny also wrote the recently launched Releasing the Catch, a women's fiction action-adventure romance book.Learn more about how Jeny started writing books, what are some of the challenges but also the benefits of writing books, and what are her future plans for the upcoming year. We also discuss who inspired her books and who she would like to play her characters in the movie adaptations of her books.For more information about Jeny and her books, visit Jeny's website or Celtic Butterfly Publishing.

Interview with Karen Putz, the Passion MentorKaren Putz is a transformational speaker who is known as The Passion Mentor. Karen grew up hard of hearing and became deaf from a fall while barefoot water skiing. At the age of 44, she rediscovered her passion for walking on water and returned to the sport. Karen has been featured in MORE, espnW, Headline News, and CNN. She is the author of several books and Chicken Soup for the Soul Find Your Happiness.You can reach Karen at www.agelesspassions.com/

The World Needs You and You Should Tell Your StoryIs writing a book on your 2021 agenda?Well, then you are in for a treat this week because we will be interviewing three successful authors in three different genres: children's books, non-fiction books, and educational books.We kick off the week today at 5 pm CST when we will be speaking to my friend and children book author Amy Christopherson Logan. Do you have any questions for our authors?Want to buy Amy's books? Head over to candaceuncensored.com

Is Cheap Always Better?We get it: everyone wants to save a buck. We do to. But do you buy for something because it's cheap? If you had the money and you could afford it and you have to choose between two products one much cheaper than the other and maybe of lower quality, do you buy the cheaper one just because it's cheap and helped you save money?If you are a parent and you need to buy a car seat, do you buy the cheapest one?How about health insurance? Do you choose the cheapest one?Or about who designs your website. Do you go with the cheapest designer?

Holiday MadnessWe are not talking here about Victoria Secret's Black Holiday Madness! Holidays are almost here and it's supposed to be an exciting period for all, except it's not. It can be stressful and borderline crazy for many of us. Dinners, parties, cooking, baking, spending paychecks on gifts for people who you may not know that well.... including family members...All these things that are on a long list of to-do and over-the-top expectations... Why do we even do it?

Does More Money Really Make Us Happier?According to the Washington Post, a new report finds that in recent decades, having more money has become increasingly associated with greater happiness.In this episode, we talk about our relationship with money, why it is important to teach your children how to handle money from a young age, why Candace is paying her children to do chores then deposits money in their checking accounts.We believe that “Whoever said money can’t buy happiness isn’t spending it right.” - What do you think?