Most home service companies still treat the call center like an expense.

That is a mistake.

In this episode of Can't Stop the Growth, Chad Peterman sits down with Avoca's Tyson Chen to break down why the call center should be treated like a true revenue driver. From booking rate clarity to missed daytime opportunities, after-hours overflow, membership conversion, and smarter coaching, this conversation is packed with practical insight for HVAC, plumbing, and trade leaders who want to stop losing revenue they never even knew they had.

This episode is especially valuable for owners, GMs, call center managers, and operators preparing for peak season and trying to maximize every lead that comes through the door.

Additional Resources:

Connect with Tyson Chen

Learn more about Avoca

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Chad Peterman | CEO | Author

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Key Takeaways:

Your call center is not overhead
Know your real booking rate
After-hours is a major revenue leak
Missed calls reveal bigger operational problems
Coaching needs more than a few sampled calls
Input metrics drive output metrics
Memberships increase commitment
Operations and call center must stay aligned