Podcast
Change Order Podcast
Hosted by Primary Venture Partners · EN
Hosted by Jason Shuman of Primary Venture Partners, Change Order explores the turning points that define today’s leading operators and investors.
Guests like Ryan Serhant, Codie Sanchez, Michael Rudin, and James O’Shaughnessy share the key inflections that shaped who they are — and how they think.
10episodes
Episodes
Newest firstAll episodes
Who Actually Wins When Everyone Has AI | Dan Shipper
Jan 901:16:35Tap to summarizeAI is changing what it means to be good at your job.Dan Shipper, co-founder and CEO of Every, shares how he went from productivity writer to leading an AI-native company running six apps with a lean team, without being a full-time engineer.In this episode with Jason Shuman, Dan gets into:- how shipping work now looks more like directing - systems than writing code- why managing AI feels like running a company- how compound systems prevent the same mistakes from happening again- why allocation is becoming the most important skill heading into 2026This episode offers a clear look at how founders and operators are adapting as AI reshapes how work gets done.Connect with us here:Dan Shipper: https://www.linkedin.com/in/danshipper/Jason Shuman: https://www.linkedin.com/in/jasonshuman/Every Inc: https://www.linkedin.com/company/everyinc/Change Order: https://www.linkedin.com/company/change-order/
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This AI Startup Is Changing How Call Centers Work Forever
Dec 501:27:52Tap to summarizeWhen’s the last time you had a good customer experience?Alex Levin, Co-founder and CEO of Regal AI, is building AI Phone Agents that handle millions of customer calls for a small fraction of the cost, and drive higher customer satisfaction. In this episode with Jason Shuman, Levin gets into:• why companies moved away from phone calls despite customer demand.• how legacy vendors decided voice wasn’t worth improving.• why AI voice is now cheaper and more consistent than humans.• what slows big companies from adopting voice AI.• how AI handles the tier-1 work while humans focus on harder problems.Connect with us here:1. Alex Levin: https://www.linkedin.com/in/alexlevin12. Jason Shuman: https://www.linkedin.com/in/jasonshuman/3. Change Order: https://www.linkedin.com/company/change-order/4. Primary Venture Partners: https://www.linkedin.com/company/primary-venture-partners/
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Inside How Crosby Is Automating the $1 Trillion Legal Industry | Ryan Daniels of Crosby
Nov 2101:06:43Tap to summarizeWhat if the future of law isn’t about replacing lawyers, but supercharging them?Ryan Daniels, Co-founder and CEO of Crosby, is building the world’s first AI-powered law firm that blends human judgment with machine speed to handle contracts in hours, not days.In this episode with Jason Shuman, he discusses:• why the $1T legal industry is finally ready for automation.• how Crosby became an AI-first law firm that works through Slack.• what he learned from India’s legal outsourcing boom.• why speed is the real edge in legal tech.• how AI and human lawyers now work side by side.Connect with us here:1. Ryan Daniels- https://www.linkedin.com/in/crosbyryan/2. Jason Shuman- https://www.linkedin.com/in/jasonshuman/3. Change Order- https://www.linkedin.com/company/change-order/4. Primary Venture Partners- https://www.linkedin.com/company/primary-venture-partners/
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The Newsletter Everyone in Tech Reads | The Generalist & Mario Gabriele
Nov 1401:06:21Tap to summarizeThe pace of innovation has never been faster or harder to follow.Mario Gabriele, founder of The Generalist, a newsletter and community helping over 150K readers make sense of what matters in tech, AI, and venture, joins Jason Shuman to share how deep research and storytelling help him decode the forces shaping what’s next.They get into:• the mental models behind The Generalist’s most-read stories• why 95% of early stage investing comes down to the founder• how writing builds sharper intuition than data ever couldConnect with us here:1. Mario Gabriele- https://www.linkedin.com/in/mariogabriele/2. Jason Shuman- https://www.linkedin.com/in/jasonshuman/3. Change Order- https://www.linkedin.com/company/change-order/4. Primary Venture Partners- https://www.linkedin.com/company/primary-venture-partners/00:00 Trailer01:06 The Generalist: From Concept to Execution04:12 Writing Process and Research Techniques13:04 Navigating the Media Landscape and Investment Insights35:51 Challenges in Seed Stage Investing36:47 Evaluating Founders: Insights from Hummingbird45:11 Market Dynamics and AI Bubble59:00 Lessons from the Generalist's Journey
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The Robotics Startup Governments Can’t Ignore | Rahul Sidhu on Aerodome
Nov 701:09:47Tap to summarizeWith emergency response times under three minutes, the future of public safety is airborne.Rahul Sidhu, co-founder and CEO of Aerodome, joins Jason Shuman on Change Order to share how he and his team are deploying drones as ‘first responders’, combining automation and aviation to transform how cities handle critical events.Together, they explore:• how a pandemic-induced staffing crisis gave rise to a new model of air support• why policing is entering its “guy in the chair” era• what DJI taught the world about market capture and policyConnect with us here:1. Rahul Sidhu- https://www.linkedin.com/in/rahulsidhu/2. Jason Shuman- https://www.linkedin.com/in/jasonshuman/3. Change Order- https://www.linkedin.com/company/change-order/4. Primary Venture Partners- https://www.linkedin.com/company/primary-venture-partners/
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Why AI’s Biggest Win Might Be in Schools | Adeel Khan on MagicSchool
Oct 3101:17:59Tap to summarizeWhat if AI’s most transformative impact starts where we least expect it, in a classroom?Adeel Khan, former principal and CEO of MagicSchool, turned this insight into an AI platform helping over 6 million educators reduce burnout and elevate teaching.On Change Order, with Jason Shuman, he shares:• the role of teachers in guiding AI to personalize learning for each student.• how MagicSchool became one of the few AI tools approved by multiple districts.• the importance of trust when scaling AI in sensitive environments like schools.• how MagicSchool addresses the unique workload of special education teachers.Connect with us here:1. Adeel Khan- https://www.linkedin.com/in/adeelkh/2. Jason Shuman- https://www.linkedin.com/in/jasonshuman/3. Change Order- https://www.linkedin.com/company/change-order/4. Primary Venture Partners- https://www.linkedin.com/company/primary-venture-partners/
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The $42M Startup Making Government Spend Public | Justin Wenig, Starbridge
Oct 2201:13:27Tap to summarizeWhat if government spending was as searchable as the web?Justin Wenig, founder & CEO of Starbridge, joins Jason to unpack how his team uses AI and FOIA at scale to make public spending transparent and actionable for both vendors and agencies.In this episode of Change Order, they get into:• how FOIA becomes a go-to-market superpower (and how to operationalize it)• building the largest purchase/contract graph in gov• why “use it or lose it” budgets entrench waste• the sales headcount trap in vertical SaaS• fundraising without “ninja tricks”Connect with us here:1. Justin Starbridge- https://www.linkedin.com/in/justinwenig2. Jason Shuman- https://www.linkedin.com/in/jasonshuman/ 3. Change Order- https://www.linkedin.com/company/change-order/ 4. Primary Venture Partners- https://www.linkedin.com/company/primary-venture-partners/
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CASAP’s $25M Battle to Protect Your Money | CEO Shanthi Shanmugam
Oct 301:05:12Tap to summarizeFirst-party fraud costs businesses over $100 billion a year, often because finance teams rely on outdated systems.Enter Casap, an AI-driven platform that reduces fraud losses and simplifies dispute resolution.On Change Order, Shanthi Shanmugam, CEO and co-founder, shares how her experience in product and customer care at Robinhood inspired the creation of Casap.She also discusses with Jason Shuman:• why every dispute is a test of trust• how AI and humans collaborate to resolve disputes in minutes• what it takes to turn regulatory rules into a competitive advantageConnect with us here:1. Shanthi Shanmugam- https://www.linkedin.com/in/shanthi-shanmugam-4057284a/2. Jason Shuman- https://www.linkedin.com/in/jasonshuman/3. Change Order- https://www.linkedin.com/company/change-order/4. Primary Venture Partners- https://www.linkedin.com/company/primary-venture-partners/
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$33M Raised to Fix the Hardest Problem in Auto | Adi Bathla
Sep 1901:26:35Tap to summarizeFrom sleeping in auto shops to raising $33M.Adi Bathla’s founder story is one of grit, timing, and a relentless pursuit of repeatability. Now, as CEO of Revv, he’s digitizing one of the most offline industries in America.He joins Jason Shuman to share:• the moment he knew Revv had product-market fit• why burning the boats was the only way forward• lessons from jet.com, Misfits Market, and Walmart that shaped him• the founder mindset shift from doing everything → scaling through people• why unlearning intensity is the hardest part of scalingConnect with us here:1. Adi Bathla- https://www.linkedin.com/in/adibathla/2. Jason Shuman- https://www.linkedin.com/in/jasonshuman/3. Change Order- https://www.linkedin.com/company/change-order/4. Primary Venture Partners- https://www.linkedin.com/company/primary-venture-partners/(00:00) Introduction(01:09) What is Revv(03:07) Why Now: Regulation + Tech(04:14) Metal + Software Repairs(07:10) Before vs. After Revv(10:15) Co-pilot for Every Role(12:18) AI & Feedback Loops(29:08) No Plan B: Founding Rev(39:42) Repeatable Pitch, 80% Close(48:19) Platform vs. Incumbents(1:00:29) Revenue-Tied Pricing(1:24:38) DOT: Proof of Calibration
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How Crux Unlocks Billions in Clean Energy Capital | Allen Kramer
Sep 1201:10:13Tap to summarizeWhy spend months chasing lenders, investors and tax credit buyers when you can connect instantly to the largest network?Allen Kramer, co-founder and COO of Crux, joins Jason Shuman to unpack how Crux is transforming U.S. clean energy finance, helping over 715+ developers, manufacturers, and investors unlock the capital needed to meet the nation’s surging energy demand, all on one single platform.They also explore:• how to raise and spend capital without losing discipline• the difference between AI in consumer markets and high-stakes industries• what it takes to turn a national policy shift into real world projectsConnect with us here:1. Allen Kramer- https://www.linkedin.com/in/allen-kramer-9810883a/2. Jason Shuman- https://www.linkedin.com/in/jasonshuman/3. Change Order- https://www.linkedin.com/company/change-order/4. Primary Venture Partners- https://www.linkedin.com/company/primary-venture-partners/
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