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Hi everyone. Welcome to our show. Chief Change Officer, I'm Vince Chen, your ambitious human host. Our show is a modernist community for change. Progressives in organizational and human transformation from around the world. In last episode, we looked at how Palin overcame the darkest period in her life, transforming from being a psychology major into winning the general election as the youngest elected parliamentarian. She discussed how facing biases related to age and gender has made her more resilient both in terms of stamina and ability. A happy ending story for sure. But is that it? Of course not. That's why we have part two. Before we dive in, let me share with you one golden rule of success in driving and sustaining change. Whatever change you try to make, lose weight, launch a new product, or even trying to stage a large scale transformation project in your firm, this rule applies. This is a three stage model of change proposed by the founding father of social psychology, Kurt Lewin. According to him, in order to change, we need to first, unfreeze a stage where we understand the need and find the motivation to change. Second, change the stage where you move towards a different behavior. Third, re freeze a stage where you solidify the change and establish that new behavior as the norm. In Paling's case, in the first stage, unfreeze. If you recall, in part one of our interview, I asked her specifically about the why about the need and the motivation to change. From psychology to business consulting, from private individual to public officer. So the need and the motivation to change, figure it out. This stage is very personal. It's about you. You may not get 100% of the why yet. 80, 90%. That's already very good. Because in the next stage, when you're going through the process of change, you will get to know more about yourself. So you'll figure out more. But you do need to start with a good chunk of understanding of your need and the motivation to change. At the early stage, as in Pey Link's case, the second stage, change is the hardest part. We start with thinking of yourself. But then in the second stage, you have to be go beyond yourself, go above yourself. You need to think like a social psychologist. Change behavior is a function of a person and a situation. In the first stage, you figure out yourself, the person, but what about the situation? What in that environment that helps you drive and sustain the change? What factors affect your behavior? What are some of the negative reinforcement factors? Well, in Pei Ling's case, for example attacks in person and social media, what are the positive reinforcement factors? In Peiling's case, she got the Support from the political party. In your case, you work in a big firm, you got support from a boss, from a CEO, from a board of directors. You are entrepreneur, you got support from your investors. Good for you. But that's only one piece of the situation. In Pei Ling's case, she went out there, exposed herself, faced the people, faced the challenges. Trying to turn this trust into trust, to win the hearts and minds of people, get the buy in in order to fit in. On top of that, she went for an MBA degree. She tried to build up her knowledge base to become more business savvy. But it's not just the body of knowledge or the fame of the degree. A lot of people thinking of getting an MBA degree miss the point. It's the situation you got yourself in that makes a difference in your life and career. In Pei Ling's case, she was younger, had less business experiences, let alone international experiences. But then in those two years, she got direct exposure. Direct interaction with people from all around the world. Classmates who are more mature, more experienced from all walks of lives. Plus the professors, their deep knowledge in a lot of areas. Within two years, she built up not just the momentum of her growth, but the solid foundation for her to keep going on and on and on. So that's the value of an MBA degree in her situation. Not to mention about a very important ecosystem of support she has nurtured over time. When she refreezes as a confident woman leader to fight for the interests of her people, she got all of those elements in place. It's about her, but it's also about her. To recap, three step model of change. First, unfreeze. Where you figure out yourself the need and the motivation to change. Second, think like a social psychologist. Figure out your environment. Remember, change behavior is a function of a person and a situation. Figure out the strengthening and weakening factors. Magnify the positive reinforcement factors. Downplay the negative reinforcement factors. In some cases, the situation isn't just right for you. Then get out of it. You don't have to get yourself stuck in that. Change your game, get onto another stage for you to sing, to dance, to perform and outperform. Third, solidify all these change elements. They're self reinforcing to each other. So you're essentially building yourself a wider and deeper foundation. Taking you from the older self to the future self in a much more sustainable and successful manner. There is no overnight success. That's just a myth. Any success, any sustainable success always takes patience, effort and a deep process of change. Now let's go back To Palin's story, let's look at her model of change, how she made her own law of change to play the long game. I met you around 2013 when you started MBA. When I recall the statistics of the average age was 37. You were among the youngest. What's the logic and psychology behind your decision to pursue an MBA degree? After you got into politics, how would you describe your two years experience studying with people who are from different walks of life and most of us are older, have different experience from you?
