Transcript
A (0:12)
Hi everyone. Welcome to our show. Chief Change Officer, I'm Vince Chen, your ambitious human host. Our show is a modernist humility for change. Progressives in organizational and human transformation from around the world. This is a three part series with Colin Selvich. In part one, the first episode, we'll dive into Colin's fascinating journey as a self proclaimed change addict turned change guru. Collins career spans continents, cultures and industries. Seven countries, lived in seven more, seconded to and projects in over 70 nations. From organizational transformation to personal reinvention, he has mastered the art of embracing change and applying those lessons to life. In this conversation, Colin unpacks his unique perspective on change. How throwing himself into the unknown led to unparalleled growth and insight. From leaving Canada with nothing but a suitcase and ambition to navigating industries from telecommunications to financial services. Colin shares how the constant evolution around him became his greatest teacher. In the next episodes, we'll explore the learning required for transformation, why Colin believes lifelong learning is outdated and skills decking is the future. And finally, in part three, we'll tackle AI human intelligence and why every one of us needs a personal AI strategy. Buckle up. This one is a ride. Like you said, one of the threats running through your experience is change and strategy. You've worked with so many firms and organizations, guiding them through their transformations, so you must have seen countless business cases unfold. What have you learned from these consulting projects and organizational change initiatives that could apply to individual situations? Are there lessons for these business cases that also resonate on a personal level, especially when we face dilemmas or crossroads in our own lives?
B (3:33)
One example is going to be a bit of a surprise to people because they will have read potentially how traditional this country is. And this is Japan. So I lived in Japan, as I mentioned, for quite a long time. I'm with a Japanese life insurance company. We're in Brazil. We are seeing something that's a bit unique in Japan. One of the largest minorities, Brazilians. And they are people who travel to Japan as youth. They have access to visas and other things and they start their working life in Japan. So they're actually indoctrinated. They learn working culture from being in Japanese companies, a lot of them. Otherwise they learn things like hey, life insurance is important, you need to have it. The discussion one, how are we going to go build this business by here? And what came about was I learned that change, individual, team and otherwise comes from doing a lot of promotion. So Japan is a lot about individual conversations to get support or get direction. Big organizations are great at providing that direction, but often indirect. You have to be acute direction. So hey, why don't we consider this, why don't we do that? But also acute. It measured and it's plan the change. You can't just come up with an idea and throw it at people and get them to say yes or no. You've got to research your idea. This is the market side. These are the people, what they would buy. This is how it would benefit them if they stayed where they are or then when they move back, this is how we could think, dovetail or a pipeline into getting new people in a new market we might make. So it took a lot of time, but I was very surprised and very proud that we actually managed to get this kind of religion. We I got support from lovely people within the organization. They provided their time to me. We moved ahead. It took two years. But the change did happen. And it was actually a real shining example of just because you think a culture and a group of people are traditional in their practices doesn't mean they're averse to change. You just need to be on that change addict thing we were talking about. Not willy nilly, not, hey, let's just do it for the sake of doing it. Be measured, be strategic, be researched in what you want to change and then find the kind and support avoidance. And if you find enough of them, you'll get groundswell and you'll be able to do it. If you don't, maybe your idea really isn't that great. Maybe you need to go back to the drawing. So learn to take the interest and the novelty and the energy that comes from a potential change and have it fuel you to do the really important steps. The fundamental steps to maybe make that change happen in the flip side would be actually back here in Canada, I work for a quite traditional marketing company. Probably if I tell you who it is, people will know right away. They brought me in as a change person. That's how I was recruited. Please come here. We know our industry is on the decline. We're not really entirely sure where to go with it. We've seen what you did in other places. We're eager to change. We want to transform. They use all, all the right words. They were very receptive to the ideas before I moved in house. I got in there and I asked, do you want me to be disruptive? Would you like me to push new initiatives? Absolutely. This is what we want. And within a month of me doing that we don't really like or that was a little too much the reality is they were a different kind of ad. They were hooked on a legacy of very high revenue and high profit margin. And they weren't willing. They really weren't willing. And they hadn't done the time to figure out do we want to change? Are we willing to forego some of that to potentially make it the morale? Or maybe not. And even though they had all of the support, allegedly support from people above and their ownership and others, they were incredibly reluctant to do it. So I was sitting in a role where change was in my title, but I couldn't do any. And I had tried, I had built up goodwill, I'd got some champion. I was doing everything that change management told you to do. Pushing the needle here, scaling you here. And for the the time period that I was there, they were wholly unwilling to take on. And at a certain point I had to. You know what? It isn't going to work for me. I'm pushing the rock uphill as whatever the Greek myth did, and I'm not getting anywhere. And I'm being told two different stories. So we dig into it, we find a really like an external push from other people so we don't want to do it. And it ended up being a failure for myself. And it's something that I've taken on and I accept I learned a lot of really good lessons from it and frankly had some work with some wonderful people that were driven to do it. But when the entire organization has been dictated change and not really trusting of the person who's supposed to pilot it, then it's not going to happen. But in this instance, it's a little bit about. It's maybe less about the change addict thing, but learning about that change guru, if that's a good word or change guy, which is all right, maybe we need to take a step back, figure out what is your definition of change. Is it collectively the same? Do we all think this is endured idea? Okay, maybe we need to tailoring a little more and then move on from there. And that's hopefully where I am now and how I actually go about it. A little bit more, there's a little bit less. Less. Put on the gas more. Let's put the car in park for a second and let's have a talk. We'll drive a block down the road and then we're going to have another talk and that way we can get to the kind of again change that we're all trying to achieve and back to that definition of success. It's not just keep that directed by the outside or financial reasons, only the wholesome way that we're going to evolve and change for the better.
