← Chief Change Officer™
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- [00:13]
A
Hi everyone. Welcome to our show. Chief Change Officer. I'm Vince Chen, your ambitious human host. Our show is a modernist community for change. Progressives in organizational and human transformation from around the world. Today's guest is Dr. Reza Lewis, Emergency medicine physician, educator and co author of the book titled Micro Skills. She's also our first guest in medicine. Dr. Lewis knew early on she didn't want to be bogged in by gender roles. She chose a specialty where she could think fast, move freely and lead in real time. Over the past 25 years, she's worked in trauma base, taught ultrasound across the world and trained others to stay calm when the room is anything but. In this two part series, we talk about what drew her to emergency medicine. How confidence is built by through prefeting and preparation and how more practice behaviors, I.e. micro skills, can shift. How we show up under pressure in life and in career. Let's get into it. Good morning, Dr. Lewis. Welcome to my show. Welcome to Chief Change Officer. You are the first medical doctor I host on my show. Thanks for joining me.
- [02:27]
B
Good morning. It is wonderful to be with you and what an honor that I am the first medical doctor to join the show.
- [02:36]
A
I told you before, becoming a doctor was my childhood dream. I didn't pursue it in the end, but I've always had deep respect for medical professionals. Growing up, I had health issues and spent time in the hospital. So doctors really made a difference in my life. That's why it's such an honor to have you here today. And a big thank you to Chris Hare for connecting us. Now you got this fantastic book called Micro Skills, which I know isn't written just for doctors. We'll get into that soon. But first, let's start with your personal story. Give us an overview of your journey and then I'll dive into some key turning points in your life and career. Why medicine? What drew you to that path in the first place?
- [03:40]
B
Thanks for this question. And I've thought about this, like, how do we put together our narrative? Like, how do we become who we become? And I believe I'm one of those people that it's always been in me. It's a calling. Medicine has been a calling. And the reason I share that is some people, they're told you should become a doctor or they have a parent who's a doctor. And in my case, nobody in my family is a physician. And I grew up in a small town in the smallest state in the United States, so in Rhode island. And I went to the public high school and I would Say that my parents, when they decided their parenting style with my brother, my sister and myself, they had very traditional values and roles and expectations. They definitely had this line of, boys do this and boys are expected to do that when they grow up. And in contrast, girls do this, girls look like this. And girls have different societal expectations and what they may do professionally. And those sort of divisions and those expectations really rub me the wrong way. And I think from childhood, from early childhood, I saw the differences and. And I didn't like it. And so I think I've been on a journey to prove that I want to do and become the individual that I want to become. And it has nothing to do with gender roles. And there's one story that I tell that kind of. I didn't even know why it rubbed me the wrong way. But every night we would sit down as a family for dinner at 6pm dinner would finish and my father would say, okay, girls, help your mother clear the table. And I would always say, why do you say girls? Like, why do we have to help mom clear the table? How about everybody clears their own dish? And then he would look at me and say, risa, help your mother clear the table. And then I would say, what about him? What does he do? Meaning my brother? And he said, he takes out the garbage. And I actually said, I prefer to take all the garbage. I'll take out the garbage and he can do the dishes. And it sounds like so bizarre, but I ended up reading a book during my early career that completely explained why this bothered me so much. And it was called Women Don't Ask Negotiation and the Gender Divide. And they actually used almost that exact example about, again, this is the household I grew up in. These, quote, traditional values. I realized everybody's household was different. They put out the explanation that girls are given these chores, these roles in the house that promote dependence rather than independence. Also, they're often like the monotonous everyday things that need to get done in the household. They're not these isolated events or once a week events. There's two or three times a day events. And they're much less likely to get, for example, monetarily rewarded. You might not get an allowance, but say you take all the garbage or say you actually mow lawns and you can go to the different neighbors in the street and ask them if you can mow their lawn and get paid. Same thing with shoveling snow. And I literally always wanted to do those types of activities as opposed to the ones in the house. One sort of final little piece to this story at the American Thanksgiving. Again, it was just in me. The meals would end, the main meal, and there was a break between the main meal and then coffee, dessert, and all the women would get up and clear and all the men would sit and relax and talk. And I would sit and intentionally, purposely. And my father would look at me and he'd say, risa. And I'd say, dad. And he'd say, risa. And I'd say dad. And said, you going to get up and help clear? And I said, no, I want to sit here and relax and let my meal digest and enjoy just the way you are. Again, I just didn't like this division. And it was really because I really wanted equal access, equal opportunity and equal support and encouragement to be and pursue the things that I wanted to pursue and be as an adult, as a professional, and in my personal life as well.
- [07:58]
A
So you chose science, and not just any science, but medical science, which, let's be honest, still isn't the most common path for girls, but you went for it. And then within medicine, you chose to specialize in emergency medicine.
- [08:21]
B
Why?
- [08:22]
A
Er. What pulled you towards that particular field?
- [08:26]
B
Great question, and I'll more directly address the why the doctors. As I said, it was always in me. Like, I really loved when I had the opportunity to learn the bones of the body. I really was fascinated when we brought in our baby teeth and we left it overnight in the classroom in a glass of soda and we saw the disintegration of the teeth. Like, I really loved understanding the functioning of the human body, learning the names. I'm a big word person, I loved words. And I studied Latin even in high school. And I just loved that a physician had a knowledge base was decisive and it was a very practical field. And it just, I really, I always liked blood and guts and I liked watching scary films that were gory. So I just told myself, like, this seems right. And then when I went to university, I told myself, if I do well in these classes, then that's a message. And I did well in my pre medical studies classes. And then when it actually became time to spend time in a hospital to get that exposure, I was surprised with how comfortable I felt in a hospital, in a medical environment. And I thought it was interesting. The patients that came in, their questions, their cases, their problems, and to have that knowledge to help people was very attractive to your question regarding emergency medicine, when I went to medical school, I was very attracted to surgery and the general surgery specialties. And one of the reasons was because There was an actual doing things with your hands and that action oriented part of the practice that I really liked. However, I knew I didn't love surgery. I liked it and I really felt that to pursue that path, you have to love it and you have to always want to be in the operating room. And as much as I was very comfortable in the operating, depending on what you call the theater or the operating room, I was comfortable. I liked it, but I didn't love it. And when I looked around, the surgeons I met loved it. So I did a year of research in my third year of medical school. And when I returned from my final year of medical school to get right back into the mindset of clinical medicine, I did an emergency medicine rotation. And immediately I was like, oh my goodness, where have I been? This is it. I see men and women and children and elderly. I take care of patients presenting with heart attacks and strokes and cuts and fractures and abdominal pain and pregnancy related. I just loved the variety, the practicality. And also I got that fix of doing procedures that you would do in an operating room, but you don't have to go to the operating room. So again, like if someone has a cut or if someone has broken a bone and you can create the splint. So I was using my hands and doing those quote, procedures. But it wasn't something that took the same intensity, both time wise, resource wise and intention as going to the operating room.
- [11:20]
A
So you really enjoy the action, the unpredictability. Like you said, no two cases are ever the same. With 25 years of experience under your belt, both teaching and practicing, I can't even imagine how many cases you've seen and treated. But that variety, that constant challenge, is that what keeps you going?
- [11:51]
B
So you're onto something. I definitely like the variety. I like that there's always going to be, every day, every shift is going to be different. And I think you and I have touched a little bit. I know we'll probably get more on sleep. I identified as someone that didn't need a lot of sleep. I actually hadn't gotten fully on board that sleep was necessary for health. And I really. There's so much that I wanted to learn and do in life, personally and professionally, that I thought, I don't need a lot of sleep. I can sleep when, when I'm old or when it's time to sleep, then I'll sleep. But now there's so much I want to do. And emergency medicine is shift work. And so you work days, you work nights, you work weekends, you Work, holidays, weekend doesn't mean. And I liked that variety of E. Even I might have a Wednesday where I can get all of my errands done while the rest of the world is working their 8 to 6, 9 to 5, Monday to Friday work week. So I liked the variety both of the schedule of, yes, the actual shift work, and also you end up identifying with your cohort. And what I found with other people that pursued emergency medicine is they tended to be very down to earth, rounded. And also it was okay to say that you have other interests and pursuits outside of medicine because you know very much when you're on and when you're off, and you do have time to create and develop other interests.
- [13:17]
A
You specialize in er. You solve urgent problems, and often you save lives. But in your line of work, there are cases where, despite everything, the outcome isn't what you hope for. Literally, it's life and death. I'm curious, when you were just starting out, still learning and gaining experience, how did you handle those moments, especially when you did everything you could and it still wasn't enough. And looking back now, how did you learn to navigate that emotional weight, staying professional, staying grounded, so you could keep showing up case after case, shift after shift?
- [14:19]
B
It's a very insightful question, because I do think that if emergency medicine is attractive to you, there's a reason if you're not able to have that sense of professional detachment or necessary detachment to make decisions to take care of patients in like, emergent situations. Like, sometimes you have plenty of time and the patient is not that ill. Sometimes they're very ill and you intact quite quickly. So I think it is something that is modeled. So you see it when you're working with your teachers, your faculty members. It's something that over time you develop your ways to do that compartmentalization. That being said, I actually don't think it's modeled or taught as well as it could be. Like. I think it's a work in progress in terms of realizing the importance of helping doctors in training take care of themselves, mentally and emotionally decompress. And also there are aspects that are just very devastating, as you would imagine. And I think the pivoting, because I do remember the first time I had a patient die in front of me when I was a first year doctor in training. It was right at the beginning of the shift, the patient died. I spoke with my faculty member, my attending, and we spoke about it and he said to me, okay, just fill out what they call the death packet. When a patient dies, there's paperwork that you have to complete. You for example, contact the organ bank, you make sure the family's aware all these things. And so there's almost a, there's a checklist and it's a packet. And at the time it was a paper packet. Now hopefully it's digitized, it's mostly digitized. But medicine is slow to change. Even though things have become accepted in other fields. It's slow, but it was a paper packet. Now it's a digitized, mostly digitized packet. So it was right at the beginning of the shift and he said, all right, finish the death packet and then start picking up more patients. And I remember like Risa, you gotta take care of this. And like you've got seven more hours. Cause it was an eight hour shift. And so you realize real time you learn on the job. And even that pivoting and that needing to compartmentalize happens, even if it's not taught and talked about, you end up learning it on the job, so to speak. And what I'll say one more, one more thing that becomes important, and we talk about this in the book, is this concept of a personal board of directors. And there's a critical care physician in Canada who have first introduced me to the term called a failure friend. A friend that you can call up, not necessarily because you've failed, but there's been a failure. Like for example, a death. And sometimes it feels like a failure, sometimes it's actually not a failure. It's just sad cause you witnessed it and helped with that transition. And you just need these people sometimes to be able to call and just get it off your chest and speak about no judgment, no problem solving, no, oh, here's what you can do next time. But literally I just need to talk about this. And there are things that I think are coming to the surface in terms of important, not just for physicians, for many people in healthcare and in other fields, but I'll say in the case specifically of physicians, what happens in the emergency department and on an emergency department shift, they, you just can't really explain it completely. And certainly people get a view into that when they watch the Dr. TV shows.
- [17:39]
A
You not only practice medicine, but you also teach it. How do you feel about the teaching side of your work? Do you enjoy it just as much as being in the er or is there one part you find more fulfilling than the other?
- [17:59]
B
So I made the decision to stay in what they call academic medicine, which means that when you, if you go out into a private practice or in a community Hospital Often there are no other expectations except going in and working your shift. When you stay and work in an academic center in a teaching hospital, there are doctors in training and other healthcare team members where you end up teaching them. In my case, I would teach them about emergency medicine, but within emergency medicine and my specialization became the use of ultrasound at the bedside. And when I really completed my training in ultrasound and then started teaching, it was a new technology for the emergency department. It was very common in radiology, but not for the emergency department. So it became very, let's see, there was a large demand to teach ultrasound. So that's really a lot of my teaching and education has been in the use of ultrasound at the bedside and within the training programs. There was a demand across the country, but also across the world. I have traveled to teach ultrasound in many other countries, both to physicians as well as to nurses as well as to midwives as well as. Because ultrasound happens to be a very relatively affordable technology to help make patient care decisions. And the technology has evolved to be even more affordable, even smaller. And the motivation, what I've really loved about the teaching and specifically teaching ultrasound is you're helping people deliver safer care and make better decisions for patients. And it just that it's a really good feeling.
- [19:44]
A
Earlier you mentioned that working in the error gives you both the excitement and the space to explore interests beyond medicine. Is that what led you to write this book called Micro Skills? Clearly it's not a medical textbook. It feels more like a business or self development book. What made you decide to take on this project? What was the thinking behind it?
- [20:16]
B
I truly believe that fields and people have more in common than not in common. And the way the US education system works. You go to four years of university before then you do specialization commonly. And so many colleges and universities you get what they call a liberal arts education. And I have always enjoyed learning many different subject areas, studying many different languages. And part of it is I've always felt that the more you know about all different areas, the better it actually makes you as a physician and as a professional. And one example I'll give is in university I actually concentrated my studies in sociology and in ethnoracial studies and simultaneously I was completing my pre medical courses and I knew that would make me an even better, more understanding, more empathetic physician to knowing that people come to the emergency department at the end of the day. Sick is sick, everybody wants food, shelter, clothing, education, and to feel good and healthy, to function in society and in their lives. And if I have A sense of someone whose first language is not English, someone who lives in a city versus someone who lives rural, someone who is elderly versus an elementary school child. Like all having that sense of groups and even the way people came to the US and how people have moved in terms of socioeconomic status within the US Those types of factors help me provide better patient centered care because I'll have an understanding. Never assuming that I completely ever understand someone else's experience or have had that experience myself. I've always felt the responsibility is me to educate myself. So educating oneself also takes the form of reading books, all kinds of books, fiction, nonfiction, and also writing. I've always believed in the power of communication and I always thought that verbal speaking was more my strong suit in terms of communication. However, when you're at a teaching hospital, there's an expectation that you write. So my first ventures into writing were writing scientific and medical papers. So I have a whole sort of period where I was only writing for medical and scientific journals. This concept of writing for non medical, non science audiences came as I started being exposed to other, mostly physicians who were doing the same. Realizing that our opinion matters, our voice matters, and if we're coming from an informed, educated place to talk about science, to talk about medicine, healthcare, et cetera, that it is helpful for us to speak up in this way. And speaking can mean writing. So I was very into reading, for example leadership books, people management books, communication books, and like the articles that are published in, for example Harvard Business Review or Fast Company. Because I think people don't realize healthcare is an industry, it's a company, these are organizations just like all the others. We think they're different, but they're not. And so I found many of those articles relevant to my own experience. And flipping it 180, I realized that what I was seeing in healthcare and in medicine and my own experience of navigating the workplace, it can be relevant, generalizable and helpful to others in other fields as well. I started writing articles, some were with other authors, some were alone, some were with my co author with whom I wrote the book. And these articles really did well. People are like, wow, I'm really glad you wrote that article, I'm going to share it with my mentees. Or there would be these secrets of the workplace that they weren't really secrets but no one talked about. And one example is writing a letter of recommendation. Like it's very common in many workplaces that you are asked to draft your own letter of reference. And the first times my supervisor asked me to draft my own letter. I thought he was asking me to do something illegal or that he was being lazy. And like, I was just so confused. It came out of nowhere. I did it. And then I found out, actually, it's exquisitely common. And my co author and I flipped it and actually wrote an article about why we are actually the best people to write our own letter of recommendation. Unless the rules say you cannot and it's illegal. We know ourselves. We remember our relationship to this person. Often these supervisors don't remember when they met us or how we're related. And also if we're applying for a position, we know the details of the position and we're best able to say why we're good for that position. And we very much emphasized in this article that it's a draft. You hand it to the supervisor, they make it their own. They can add superlatives like she's the most competent, most da da, da. But basically it really makes sense. And in terms of helping them help you, you've actually lightened their load because you've created a draft for them.
- [25:18]
A
Clearly, you love learning, and writing seems to be your way of learning out loud, not just for yourselves, but for others too. Now, when I first skim through the book, my immediate reaction was ambitious. And I mean that in a good way. This show is all about making change. Ambitiously. I've been dying to ask you this. Why combined so many different scenarios and skills into one book. You covered communication, networking, managing up everything and anything. Each of those could easily be its own short book. But you decided to go comprehensive. What was your thinking behind it?
- [26:19]
B
The true motivation behind not only those articles, but then what became the book was to make it easier for other people to give them a copy of what I call like the workplace playbook. If we were to make a sports reference, teams will get a playbook. And I certainly felt along the way that I did not get a copy of that playbook. And I thought all these. What I just. The example I just gave about letters of reference. If someone had just told me that I would have. It would have made. It would have saved me a few years of learning and being less efficient and allow me to be more efficient because I was less efficient. Until I learned that pearl, that lesson that this is the way the workplace works. And so the motivation was to create a book that would help people in their careers and not just doctors and not just women, but truly everybody. And you have highlighted that. We started the book with three truths. Number one, we want the reader to think of time as a currency. Time can only be spent. You can't put it in a savings account for later and you cannot get a refund. And that even ties back to the story I shared about the patient that died right at the beginning of the shift in front of me. Time was going. I had seven more hours. I had to keep going. And in the emergency department, we do a lot of task switching when one thing's done, one patient gets discharged, one cut is sewn. Next, next. We're always pivoting. And so time is always being spent. And so we want the reader to be very intentional about how they're spending their time and in with whom they're spending their time. And the how is also what motivated the book to be a very efficient, practical, useful read. So sure, you can read it cover to cover. And you're right, it is chock full of content, but also it can be a toolkit that you can jump in and jump out of the. And so that's why we wrote a very granular table of contents, so people would be like, I need to learn about running a meeting. Oh, okay, page 258, running a meeting. And we specifically wanted it to be readable. And when you're publishing a book and to make it publishable, you have to somehow make the argument that it's different from all the other books. Someone that interviewed us on a podcast was like, I have a lot of these books on my shelf and I've read a lot of them. Why should I read your book? Why is your book different? And it's a fair question. Because if all of us, or any of us that have traveled in airports or train stations, when we go to the bookshop, there's always that table of business self help books. And this is different in that if you've ever had the experience of picking up a book and it's put out there as a book for everybody, but you read it and you're like, this doesn't relate to me or my experience or this author's not speaking to me. We wanted to write a book that made no assumptions about where someone is coming from. Their upbringing, their financial resources, their network, their pedigree. No assumptions. We want to tell you these secrets, these tips that plays in the playbook. Time is currency. It can only be spent. Number two, the world is not equal. We all have different start lines and start at different places. But by learning these micro skills, we can fill in gaps. So hopefully we all get to the same endpoint in terms of navigating and being successful in the workplace. And number three, we truly believe learning is limitless if only it is accessible and that speaking to accessibility means do people have time to learn, to read a book, to watch an online video, to have a conversation with a subject matter expert? Do people have the money to pay for this education, these resources? Do they go home and do they have what is called the second shift where they take care of children or elderly parents or pets, Trying to make no assumptions. So we wanted to write an efficient read that would give people access to that learning.
- [30:15]
A
That's all for part one. Reza shared how emergency medicine found her, why literature and sociology still shape her work, and how she built her way into teaching ultrasound around the world. In part two, we'll talk more about micro skills, the repeatable habits that help you stay grounded when everything around you is spinning. See you there. Thank you so much for joining us today. If you like what you heard, don't forget, subscribe to our show. Leave us top rated reviews. Check out our website and follow me on social media. I'm this is Chen, your ambitious human host. Until next time, take care.