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Chief Change Officer™
From Parking Cars to Parking Purpose: Robert MacPhee on Living a Values-Driven Life — Part One
00:31:52
From parking cars to co-piloting lives, Robert MacPhee has gone full throttle, helping others navigate their journey with his bestselling book, Living a Values-Based Life. A former right-hand to Chicken Soup for the Soul’s Jack Canfield, Robert now helps people plug into their inner GPS—or rather, their VBS (Values-Based System). Part One.
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- [00:01]
Robert Mercedes
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- [00:27]
Vince Chen
Price may vary.
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Robert Mercedes
Not valid with any other offer, discount or combo.
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Vince Chen
Sweetheart, what about this one?
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Um.
- [00:34]
Robert Mercedes
Nah, fam, that's a little sus.
- [00:36]
Walmart Representative
Shopping with teenagers can be hard between figuring out what they like and what they mean. But with Walmart, at least shopping for their next pair of glasses is easy. With the Walmart app, you can virtually try on frames at home, upload prescriptions and get new glasses delivered right to your door. It's an easier way to get stylish glasses they'll actually like.
- [00:54]
Robert Mercedes
Now these new glasses Total vibes.
- [00:57]
Walmart Representative
Buying new glasses has a new look. Welcome to your Walmart. Valid prescription required.
- [01:02]
Vince Chen
At Capella University, learning the right skills could make a difference. That's why our business programs teach you relevant skills you can take from the course room to the workplace. A different future is closer than you think with Capella University. Learn more at Capella. Edu.
- [01:19]
Robert Mercedes
Every team, every topic, everywhere. This is Believe.
- [01:37]
Vince Chen
Hi everyone. Welcome to our show. Chief Change Officer. I'm Vince Chen, your ambitious human host. Our show is a modernist community for change. Progressives in organizational and human transformation from around the world. A few years ago, I joined a growing venture as the Chief People Officer. It lasted just six weeks. To that CEO, I may have seemed incompetent, but I knew exactly why I had to leave so quickly. It was a major clash of values. I believe in being true and ethical in both words and deeds. While he thrived on a man made facade of showmanship and hypocrisy, knowing my values made the decision clear. This experience ties directly to today's guest, Robert Mercedes. He's the author of Living and Values Based Life and the creator of the leadership model called Excellent Decisions. In this two part series, we'll dive into what values really mean, why they matter for leading fulfilling careers and lives, and why figuring out our values can be challenging. We'll also explore how to make our values visible and sustainable in a world that's constantly changing. If you feel stuck in your current workplace, it's not necessarily your fault. Often it's just a misalignment of values. Don't bend your values to fit in. Instead, find a place in a tribe whose values resonate with yours. That's where true happiness and success lie. Let's dive in. Robert, I'm really excited to dive into the ideas behind your book. Not just the content, but also the why behind it. What's the story behind this calling to write a book about value? Before we get there, I'd love to hear about your journey leading up to who you are today and the work you do which have been shaped by your past, your experiences, your highs, your lows, and your challenges. What moments or turning points in your life that brought you to this very stage.
- [05:17]
Robert Mercedes
The story like that can be a very long story, but I'll start it in the middle. My first career really was very entrepreneurial. A friend of mine and I started a parking company when I first graduated from college and it turned out to be a wonderful entrepreneurial success. And as part of that, I ended up being the person in the organization who was handling all of the training and developing and hiring and growing our people and creating a culture which I just absolutely loved. And eventually I loved it so much that I actually transitioned out of this parking company that we had created. My partner bought me out and I went into doing the training and development work on a full time basis. And I had the opportunity to connect with an amazing man that many of your listeners have probably heard of. His name is Jack Canfield. He is best known as the co creator of the Chicken Soup for the Soul books and he's well known for that because they sold over 600 million books worldwide. I had the great pleasure and honor of working with him for close to 10 years on the training side of his company and learning from him and working with him and then eventually going out on my own developing a concept that I called Excellent Decisions, which was about making decisions based on your vision and your values rather than all the external stress and pressure that we're faced with in today's world. Eventually I narrowed that down even further and really focused mostly on values first because I realized that it's great to have a really compelling and exciting vision. But if that vision isn't aligned with your values, then it's not going to take you where you really want to go. So my work right now and the book that you referenced, the Living a Values Based Life book, is really focused on first helping people to clarify what their most important values are so that they can then create a life and in many cases create an organization or a business that lines up with Those.
- [07:17]
Vince Chen
Values, by your own definition, what exactly are values?
- [07:24]
Robert Mercedes
You're right. It is a really big term and we can go really deep into it. And I love doing that. That's what really energizes me around this whole conversation. And at the same time, in my experience, when we talk about what values actually are, it can be a very simple answer. The answer I would give is that our values are what is most important to us. If we are really clear about the areas of our life that are most important to us and the ways that we want to show up in the world, like how we want to be in the world, the most important, what we call ways of being, then it fundamentally changes our life. Most people do not know or cannot articulate at least what their highest values are. And what we say in our organization is if you don't know what your own highest values are, then chances are, at least to some degree, you're living your life and potentially running your organization in alignment with someone else's values. Because in today's world, there's never any shortage of other people and other influences, from media to social media to advertising, whatever it might be, that are pushing us to do the things that work really well for them, but in some cases don't really work out that well for us.
- [08:47]
Vince Chen
It's such an insightful point. Feeling like we are constantly fulfilling someone else's agenda that don't align with our own goals or values. It is easy to get lost in this sea, isn't it? Values like you mentioned can feel like abstract concepts until we truly define them in our lives. Take honesty, for example, is a value that sounds universal, but how we live it might differ vastly. Robert, I'd love for you to share some specific values you've examined or highlighted in your work. Maybe ones that stood out or even surprised you in their importance. Walk us through a couple and ideas behind them. How do they resonate in a world where we often feel disconnected from what really matters?
- [09:56]
Robert Mercedes
Sure, you talk about exploring values. That's literally what I'm doing nowadays almost every day of my life, in individual conversations with people and in conversations with my clients. That's the juicy conversations that I'm in all the time. And the one distinction I would add to that is that it's really about for me, helping other people discover their own values. I have my own journey with continuing to clarify and refine my own values. But the work that I'm doing and the reason I was really driven to write this book and be doing the work that I'm doing is that I see the impact that it makes on people when they get this clarity about what their highest values are. And you gave the specific example of honesty. And I would say, yes, that's a really good example of a value that might come up when we explore with someone what is most important to them. And there's a really important distinction in our work that we explore values in a really unique way, which is by dividing values into two separate categories. The first category is what we call priorities. This is the areas of our life that we put our time and attention on. It's the areas of our life where we really want to create results that are creating the experiences that we want. And so we ask people, what is important to you? And we ask people to imagine what it would be like if they were living their ideal life. What would you be seeing? Who would you be with? What would you be doing? How would you be feeling if you were living your ideal life? And people get connected to what is most important to them. And for myself, some examples that come up are my relationships with my children and my own health and wellbeing and the contribution that I want to make in the world, the business that I want to build, the relationships that I want to have. These are the areas of my life that I want to be putting my critical time and attention on to create that ideal life, the kind of life I really want to live. And then the second category, and this is where your example of honesty would come up, is what we call ways of being. And ways of being are qualities and characteristics. It's the way we want to show up in the world, the way we want to be remembered by other people, the way we want people to think of us and the experience that we want people to have of interacting with us, whether it's on a personal, for a professional level. And like I said, like, your example of honesty would for many people be one of those values that would be high on their list. And I'll give you again, an example from my own life. Some of the things that show up on the top of my list are kindness and caring. Humility is really important to me. That's high on my list. Being peaceful and calm. We talk about how crazy the world is. I really pride myself on being able to keep my cool and stay peaceful and calm, even when I'm surrounded by chaos or under a lot of stress and pressure. So things like kindness and caring and humility, those are my qualities and characteristics, what we call my ways of being. And again, your example in your question of the quality of honesty. It shows up on a lot of people's list. It's interesting. As I listen to you and answer the question, I realized, okay, honesty is not on the top of my list. That doesn't mean honesty is not important to me. And I don't admire and try and live my life from a place of honesty. But there's literally thousands of words that we could use to describe what our most important ways of being are. And I would say honesty is important to me, but pairing and kindness is even more important and humility for me personally is even more important. So for each person, it's really a very individual journey to look at all these qualities and characteristics and say, which are the ones that I most want to live my life in alignment with? And it's a very powerful question.
- [14:10]
Vince Chen
You mentioned that one driving force behind publishing your book was seeing how powerful it is when people figure out their values, align their behaviors with them, and act on them. The results, as you've said, can be extraordinary. Could you share some examples from your coaching experiences, without naming names, of course, that highlight this transformation? Stories where someone identified their core values, made changes to align with them, and saw incredible results. I think those examples could inspire and show us what's possible when we live in alignment with our values.
- [15:08]
Walmart Representative
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- [15:33]
Vince Chen
Is it time to reimagine your future? The right business skills may make a difference in your career. At Capella University, we offer a relevant education that's designed to focus on what you need to know in the business world. We'll teach professional skills to help you pursue your goals like business management, strategic planning, and effective communication. And you can apply these skills right away. A different future is closer than you think with Capella University. Learn more@capella.edu.
- [16:04]
Robert Mercedes
I'll give you a couple of quick stories. One is more of a personal story with someone I was working with in one of our workshops, and the other is more of a business example. But the one from the workshop, it was a workshop that I led just recently and it's a virtual workshop, so we had people from all over the United States. I don't think that we had anyone international, but we had one woman in the group and the first session of the group was diving into that category. I told you about priorities, like what is most important to you, what is the area of your life that you want to really be putting time and attention in to create the kind of life you really want to live. And, and in that very first session of the workshop, it was a seven week course and in that very first session she got really clear that health and fitness, like her own health and being, was really important to her. And it was more important to her than she had really been thinking of and the more than she was really consciously realizing. And she made a commitment in that moment to not only make this list of values and have it be an entertaining and interesting exercise, but she made a commitment to really put that time and attention to stop doing some of the things that maybe weren't as important to her and weren't on her highest values list and put some of that time and attention towards taking better care of herself, exercising and eating better. And this was all behind the scenes to me. I did not even know we had, I think 15 or 20 people participating in this workshop and I didn't even know this was happening, but I heard the story afterwards. So we went through the rest of the sessions and we had a session about ways of being, and then we had a session about how to implement this work into your life. And then we had a session to review and check in with people. And then we, at the end of the seven weeks, we had a final session and I was asking for feedback from the group and asking what people had noticed as they had been in this conversation about values and this woman, again virtual class. So she virtually raised her hand and she shared that over the course of the seven weeks she had lost 35 pounds. And I asked her like, I, I was honestly shocked. I've seen people get great results and I know the power of clarifying values, but there was something about all this happening just invisibly to me. And 35 pounds in seven weeks is a pretty significant result. And I asked her and she didn't make a big deal of it or anything, it was just very simple to her. In that first session she got very clear about what is most important to her and so clear that she was compelled to take action. And again, we had a session about how to do that and how to apply it, but she got into action before we even got to that session. And she simply started doing the things that people who prioritize their health and fitness do. She exercised, she was walking and she was just eating Better. She threw away a bunch of junk food and bought herself some really good quality fruits and vegetables and good quality food. And she just acted differently over the course of those seven weeks and got the result of losing £35. And for me, it was a very compelling example of how simple it can be when we get clarity about what's most important to us. It becomes far less of a case of having to work hard and put a lot of effort into something and struggle. She just changed. You're the chief change officer, right? You know what I'm talking about. Like when people get really clear about something else that you already talked about in this conversation, their why, like why this is important and how important it really is, then getting into action and making changes becomes much easier. And then the second story I would share, just what comes to mind as you ask the question is more of a professional example. And it's a company that I worked with recently that was a construction company and they, they actually recycle concrete. So it's not the most glamorous company in the world. But I had the opportunity and go in and meet with their leadership team and do values, work with them personally about their personal values and then transition that into some organizational values. And when we were doing the organizational values, I literally, I wasn't sure how this was going to go with the company like that because again, it's a very. These are hard hat guys. They're out in the yard and they're doing the work and recycling the concrete. And sometimes the kind of work I do is a little, a little woo and a little strange for them. But they really engaged in the conversation and they let me push them beyond the initial question of what do you do? And to go a little bit deeper. And we created this remarkable list of the things that they do in this construction company. And the very first answer was easy. They said, we recycle concrete. I said, great. I put it up on the board. I said, what else do you do? And they looked at me like I was crazy. And I said, no, really, what else? That's not the only thing you do here. What else do you do? Think about your other stakeholders, your coworkers and your clients and your community. What else do you do? And somebody raised their hand and said, we innovate. Like, we think of new and better ways to do this. And that kind of got the ball rolling. And then somebody said, we create opportunities for our people here. We're really committed to developing our people and helping them move their career along. And they went on and on and created this wonderful list of the things that they do beyond just recycling concrete. And you could just feel the energy in the group change because it's easier to get excited about creating opportunities for your coworkers. And it's easier to get excited about contributing to your community or innovating and being the very best at what you do than simply looking at it as we recycle concrete. That's what we do. And then the other thing that was super fun about working with that particular company, they really were committed to contributing to their community, and they weren't a great neighbor. Being a construction company and a concrete recycling company, there was a lot of mess that they made. So when we were doing the ways of being, like, how do you do what you do? For the first time ever, and I'm pretty sure the last time this will ever happen, One of their ways of being was dust free. And we all had a good laugh over that. But it was also really profound because they were very committed to being a good neighbor, to contributing to their community and being an asset in the community. And if we're making a big mess all over the place, they didn't feel like they were doing that. So they had all sorts of things they were doing to mitigate this problem of just making the whole neighborhood kind of dusty. So dust free. They were the first company or the first individual I ever had come up with a way of being that was really important to them called dust free.
- [22:50]
Vince Chen
Dust free as in D U S t Dust free?
- [22:56]
Robert Mercedes
Exactly. But without really making an effort to do what they do in the cleanest way possible, they would leave. There would be dust in the air all around where their yard was. There would be dust on the streets. There would be dust floating over the fence into the neighbor's property, all. All those things. But they were genuinely, again, dust free was really a manifestation of their commitment to being a good neighbor, to being a contributor to their community, rather than just a nuisance, if you will. And they were serious about it. Like, they had all these technology and all these systems and structure in place to minimize this problem that they had of just making a mess while they do the work that they do. You can imagine if you're crushing concrete, there's going to be some dust. And they were doing everything they possibly could to minimize that so that they were a good neighbor.
- [23:52]
Vince Chen
If values are so transformative and essential in shaping behavior and driving success, why do you think most people are unaware of their own values? Is it because they haven't taken the time to reflect? Or is it something deeper like societal distractions, external pressures, or even a lack of understanding about how to identify values in the very first place? I love to hear your perspective on this.
- [24:34]
Robert Mercedes
I think the simplest reason why most people either don't know or can't clearly articulate their values is that it's generally not taught in the places that we most learn things. So in school it's generally not taught. And in from our parents there may be some good modeling of values, but in terms of actually facilitating a process where people can explore and really tap into what their highest values are, most parents aren't taught how to do that. They don't know if you ask them to do that. They would want their children to have really good modeling of values and they're doing the best they can with that. To actually really draw someone's values out of them is not always an easy thing to do and it doesn't happen. I have clients who say, I'd like to do a one hour workshop and wrap all this up. And I say yeah, yeah, I'd like to do that too. But you know what, it doesn't really work that way. I was working this past week with the second step of a process with a very large client that I'm working with. And the truth is we have three or four more steps to go to really get them to a place where they're clear and in agreement about what their team's highest values are and in a position to really remember them, keep them visible and most importantly, actually apply them, put them into action, have them be useful. And I think that's the answer to your second question is about why our values so important is if we don't have that clarity, we're navigating through the world almost with like our hands over our eyes. Like, like we're trying to move forward, but we don't have a target, we don't have a compass to really direct us to the place that we ultimately want to go. Again, it may be directed by someone else or something. Thing else. We're told in our society we need to make more money, we need a nicer car, we need a bigger house. And I have no problem with any of those things. But I think we all know people who are, who are on that chase. They're in that game and they're not happy, they're not fulfilled, they're not satisfied, they don't have a sense of purpose and meaning. And in many cases they're not producing as much in the way of results as they potentially could if they were laser focused on what is most important to them and how this result they're trying to create is in alignment with that. So for instance, for me, I can talk about wanting to make more money, but if I'm making that money to help pay for my daughter's wedding, that's going to have an entirely different level of meaning and purpose and significance for me. And I'm going to be so much more committed to making money for that. I already told you, that's my top value is my relationships with my children. So if it's specifically intended to improve those relationships, then I'm much more motivated in that area of money. And the truth is about money is just a made up concept. It's really just a way to exchange value. And so when we are really clear about what that money means to us, like what it will allow us to do, how it will change our life in a positive way, being measured by what our values are, then again, we just get much more motivated, much more inspired, much more engaged. And I know in my own case, like work cannot feel like work and that's the way I want to live my life.
- [28:05]
Vince Chen
Absolutely. You've touched on something so critical. Figuring out our values is challenging because as you said, we've been absorbing others expectations, whether from parents, schools, peers, or society, like a sponge for years. And when we don't consciously question or explore those imposed values, we can feel stuck or out of place without even understanding why. In the workplace, this disconnect often manifests as frustration, disengagement, or being labeled as not a team player. But as you pointed out, is rarely about competence or work ethics is about a values mismatch. If we take the time to understand our core values, it not only helps us find better alignment with a company or team, but also enables us to navigate the environment more strategically. We can identify where things resonate and where they don't. Which teams and leaders share a similar outlook and how to bridge gaps when values diverge. This awareness gives us clarity on how to behave, communicate, and even set boundaries, thereby reducing stress and improving fulfillment. Wouldn't you agree?
- [30:00]
Robert Mercedes
Yes, for sure. And there's actually really good research that proves that the level of engagement that a person will have at work comes not from their connection to the values of the organization, but from their awareness of their own highest values. So when someone does the work to discover and get really clear and be able to articulate what their own personal highest values are, and then they look at the company that they're working with and they see alignment, that's where the real engagement comes from. Some companies think that if they come up with some really beautiful, articulate, flowery values, words that they put up on the wall, that will really excite their employees. But in some cases, that can actually even backfire. Because if a company has a wonderfully articulated list of words posted on the boardroom wall and they point to that and say, these are our highest values. But when we look at that company, or if you're working for that company, if what is a behavior that doesn't align with those values, then those values on the wall are not only not helpful, they can actually be harmful. They can make people feel worse about working there or doing business with that company, as opposed to better. But if an employee gets clear about their own values, and my oldest daughter is a great example of this because she was working for a very large company. She's a brilliant young lady. I admit to being biased, but she's very brilliant. She has a PhD in mathematics, and she was working for a very large company and making a very nice salary and doing very well and getting bonuses and stock options and all sorts of great stuff. But she wasn't excited about the work she was doing. And she actually got the opportunity to move to a different company where she's still being paid very well, probably took a small pay cut, but she made a move to a company that's doing research into diseases like cancer and aids. And she's doing the same work. It's data science work. And she still does it very well, and she's still getting paid very well. But what really motivates her, in my experience in talking to her about her work, is the people she's helping, the company contribution that she's making, the difference that she's making by doing this data science work in an area where, for instance, she's very focused right now on AIDS vaccines and all the data that's coming in from all these studies that they're doing. She's the one who's, I can't explain the math, it's so far over my head. But she's actually helping the organization take that data and make it useful, make it helpful to develop new vaccines and help people who already have aids or prevent people from getting AIDS to begin with. So it's a different level of excitement and engagement for her because it aligns with her personal values.
- [33:02]
Vince Chen
Just now, Robert shared with us what values really mean, why they matter for leading, fulfilling careers and lives, and why figuring out our values can be challenging. In part two, we'll explore how to make our values more visible and sustainable in a world that is constantly changing and noisy. Come back and join us tomorrow. Thank you so much for joining us today. If you like what you heard, don't forget, subscribe to our show. Leave us top rated reviews. Check out our website and follow me on social media. I'm Vin, your ambitious human host. Until next time, take care.
- [34:15]
Is it time to reimagine your future? The right business skills may make a difference in your career. At Capella University, we offer a relevant education that's designed to focus on what you need to know in the business world. We'll teach professional skills to help you pursue your goals like business management, strategic planning, and effective communication. And you can apply these skills right away. A different future is closer than you think with Capella University. Learn more at Capella. Edu Sweetheart, what about this one?
- [34:48]
Um.
- [34:49]
Robert Mercedes
Nah fam, that's a little sus.
- [34:51]
Walmart Representative
Shopping with teenagers can be hard between figuring out what they like and what they mean. But with Walmart, at least shopping for their next pair of glasses is easy. With the Walmart app, you can virtually try on frames at home, upload prescriptions, and get new glasses delivered right to your door. It's an easier way to get stylish glasses they'll actually like.
- [35:09]
Robert Mercedes
Now these new glasses Total vibes.
- [35:12]
Walmart Representative
Buying new glasses has a new look. Welcome to your Walmart. Valid prescription required.