Greg Morley: Can “Bond” Save Us From an $8.9 Trillion Employee Meltdown? – Part Two

Summary

Chief Change Officer: Greg Morley on Saving Employees from an $8.9 Trillion Meltdown – Part Two

Released on February 12, 2025 | Host: Vince Chan

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Introduction

In the second part of the enlightening conversation with Greg Morley, a seasoned leader in Human Resources and a master of Diversity, Equity, and Inclusion (DEI) at Moët Hennessy, host Vince Chan delves deeper into the critical role of DEI in preventing a looming $8.9 trillion employee meltdown. Drawing from Greg's extensive global experience and his newly authored book, "Bond Inclusion and the Keys to Belonging and Connection," the episode explores the profound impact of fostering belonging and inclusive cultures within organizations.

Understanding Belonging in the Workplace

Greg Morley opens the discussion by emphasizing the paramount importance of belonging in the workplace. He states:

"There is data that reinforces that when an organization is diverse, inclusive, and has leaders who lead in an inclusive manner on many measurable aspects, those companies do better." [06:22]

Belonging goes beyond surface-level interactions; it's about creating an environment where employees feel recognized, rewarded, and safe. Greg underscores that fostering such a culture is not merely a 'nice-to-have' but a business imperative that drives innovation, reduces risks, and enhances employee retention.

The Personal Impact of Belonging

Vince Chan shares a poignant personal narrative about his own experience with burnout and depression following a shift in managerial leadership that eroded his sense of belonging:

"When that sense is lost, especially in a world where I had thrived and found purpose. The consequences were severe for both my career and my health." [15:54]

Greg responds with empathy, highlighting the critical role managers play in maintaining employee engagement and belonging:

"Managers need to get to know the people that work for them... those are the conversations that oftentimes we're not training managers to have, but they're just human conversations." [15:54]

Defining Diversity, Equity, and Inclusion (DEI)

Transitioning to DEI, Greg broadens the traditional understanding of diversity beyond visible attributes such as gender and race. He elaborates:

"There are many aspects to this, but let me focus on a couple of them... what generation they come from, what languages they speak, who they have disabilities... most of the diverse elements that we bring to work are unseen." [18:58]

He uses the metaphor of an orchestra to illustrate inclusion, where managers act as conductors, harmonizing diverse talents to create a cohesive and innovative organizational symphony.

Leadership's Role in DEI Implementation

Vince probes into the challenges of executing DEI initiatives, asking how leaders can ensure these initiatives align with their original vision. Greg responds by underscoring the pivotal role of leadership:

"Inclusion starts with the CEO or the most senior person in the organization... When employees see leaders practicing inclusive behaviors, calling on people in meetings, making sure that people have a voice... these are all the things that make a difference." [25:48]

He shares a compelling example from his tenure at Moët Hennessy, where the CEO's consistent communication about the importance of DEI significantly influenced employee engagement and organizational culture.

Navigating DEI in a Politically Charged Climate

Addressing the rising political challenges surrounding DEI, especially amid an upcoming presidential election, Greg offers a pragmatic perspective:

"Diversity, equity, inclusion should be scrutinized like any other investment in the company... If we have a strong case, then there's a responsibility by a company to push back on it." [35:13]

He advocates for a focus on the core business benefits of DEI, such as improved innovation and profitability, to reinforce its value irrespective of external political pressures.

Global Perspectives on DEI: East vs. West

Greg brings a global lens to the conversation, contrasting Eastern and Western approaches to DEI:

"In Asian Eastern culture, family collective culture is much more important... it's important to understand the stories of people in the organization and how do those stories get told so that the people around those people can create inclusion." [40:37]

He emphasizes the necessity of tailoring DEI strategies to fit local cultural contexts rather than applying a one-size-fits-all approach, highlighting the diversity within regions like Asia. Greg asserts that:

"Diversity and inclusion doesn't work in Asia from a Western perspective or in a Western application. But it's as or more important that in Asia or in Africa or in Europe, South America, North America, that inclusion is practiced and is part of the culture that creates better outcomes for an organization." [46:07]

Conclusion

The episode concludes with Greg reinforcing the universal importance of DEI and the need for culturally nuanced implementation. He leaves listeners with actionable insights on fostering inclusive environments that not only enhance business performance but also safeguard employee well-being against the backdrop of a potential economic downturn.

"Inclusive environments have better business outcomes. We know diverse teams create better business outcomes. We know that inclusive leaders drive better business outcomes." [46:07]

Vince Chan wraps up the discussion by encouraging listeners to subscribe, leave reviews, and engage with the podcast community on social media, emphasizing the mission to empower change-makers to build better workplaces and lives.

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Notable Quotes:

• Greg Morley [06:22]: "When an organization is diverse, inclusive, and has leaders who lead in an inclusive manner, those companies do better."

• Vince Chen [12:32]: "That's when I experienced my first episode of mental illness, what we would call now burnout. And that burnout spiraled into depression."

• Greg Morley [18:58]: "There are many aspects to DEI beyond visible attributes. Most of the diverse elements that we bring to work are unseen."

• Greg Morley [25:48]: "Inclusion starts with the CEO or the most senior person in the organization... These are all the things that make a difference."

• Greg Morley [35:13]: "Diversity, equity, inclusion should be scrutinized like any other investment in the company."

• Greg Morley [40:37]: "In Asian Eastern culture, family collective culture is much more important... it's important to understand the stories of people in the organization."

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Transcript

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Hi everyone. Welcome to our show. Chief Change Officer, I'm Vince Chen, your ambitious human host. Our show is a modernist community for change, progressives in organizational and human transformation from around the world. Today we are joined by Greg Morley, a leader in the world of human resources and a master of diversity, equity and inclusion at Monet Tennessee, one of the oldest and largest wine and spirits conglomerates in the world. Greg has an amazing story to share covering the unique experiences that have shaped his leadership style and his strategic approach to dei. Greg, let's start with you giving us a bit of an introduction to this book as well as a brief background on yourself for those who might be tuning in for the first time. This will help the listeners understand where you're coming from before we get into the book's content, the lessons and the teachings you want to share.

[Greg Morley]

Thank you for having me back. Really pleased that you and I met each other more than a year ago and I really proud of you and the work you're doing and what you're bringing to the conversation about humanity. So thank you for that. Today what we're going to talk about is this, the book that I've written called Bond Inclusion and the Keys to Belonging and Connection. A little bit about Me so I've spent most of my life in HR as an HR business leader and a good part of the latter part of my career in inclusion and belonging and diversity. I did write this new book which I hope as a guide to inclusion and belonging in the workplace. I've had the experience and great good fortune of leading diversity initiatives in the us, Europe and Asia at major multinationals such as General Electric, Disney, Hasbro and most recently my experience with LVMH Moet Hennessy. And I wrote the book to share what I believe are really life changing lessons I've learned for how leaders and teams can be more inclusive and embrace company diversity to be even more successful in the companies in which they're working.

[Vince Chen]

First things first, starting with belonging. What do you mean by belonging in the workplace? And why is that important?

[Greg Morley]

Sure, that's. It's a great question. And let me maybe start by why I wrote the book. What inspired me to write the book as a way of addressing sort of the belonging, inclusion, and connection terms of the book. Over the decades of experience I had both in and in HR roles, but also in roles such as marketing, sales and communications and distribution, what I saw was there is an essence of crisis, of loneliness at work for some people. And there's a very important role that organizations play in fostering a culture of belonging and inclusion. And the fostering of that culture of belonging and inclusion is not just a nice thing to do. And everybody feels good at work, and we go in and we have parties and we're happy and we have lunch together. There is data that reinforces that when an organization is diverse, inclusive, and has leaders who lead in an inclusive manner on many measurable aspects, those companies do better. They do better in terms of innovation, they do better in terms of avoiding risk, they do much better in terms of getting profitable products to market, and they do much better in terms of what would be obvious, which is keeping good people and attracting good people. So there is a business imperative to being good at these things. And what encouraged me to write the book was I saw all of these sort of good and bad practices over my career, both within the companies I was working with and with others that I have become associated with. And that's why I got to the point of, okay, there's something to be talked about. And I think finally, what was a driving factor for me was I believe in my core that these things I just talked about are important to individuals and to businesses. And what I saw was we were in the world of diversity, equity and inclusion, getting too far away from what I believed was the important part of diversity equity. Inclusion was diverse workforces working well together and creating great business outcomes and great outcomes for individuals. And so that's how I got to the point of writing the book.

[Vince Chen]

I agree with you 100% when it comes to belonging versus loneliness. Early in my career, I was immersed in big organizations and it was all about work and climbing the corporate ladder. Belonging was seen as more of a soft feeling, something you didn't really think about much. You worked hard, made your boss happy, and got along, maybe you would get promoted faster and better. Some we call it luck, others we Call it politics, that's just a normal corporate life. But when you talk about belonging in the workplace, especially now that you absorbed it and you've been involved in different cultures, I'm curious, why is it so difficult to develop a true and sustainable sense of belonging for employees? And how can we nurture that sense given all the complexities of corporate life?

[Greg Morley]

There are many aspects to this, but let me focus on a couple of them. The first is that the world is changing in terms of the work and especially since COVID and I. I just read an article this morning which highlighted this. The arrangement or the agreement that employees and employers have has flipped. It's a buyer's market in a way. Now for employees to go and work places where they believe they're going to be recognized, they're going to be rewarded, they're going to be heard and they're going to feel like they belong. Now that's happening in a time when individuals are more and more isolated because of things like social media. And social media has this double edged way of impacting people, which is it makes us much more connected, but much less connected. And when we talk about belonging in the workforce, what we're talking about is an individual coming to work and feeling like they can do their best work there, that they're going to be recognize for what they do. That the work is that the workplace is a safe place. Many people don't have safe places outside of work. And it's a responsibility of employers to create a place that's a safe place to work. And why is all of this important? It's important because we want people on our teams and ourselves to do the incremental effort. We all get hired and we get a job description and it says all the things that have to happen. The reality of jobs is, you know, people do some things on the job description and some things off the job description. And many times a career like the one you were talking about, Vince, where you work hard, you put in a lot of effort and you get ahead and you get promoted, comes from the fact that somebody's doing something beyond their job, the incremental effort. So belonging is important because it creates this connection somebody has with their role with their company, with their boss, with their peers, which allows them to feel encouraged to do the incremental effort. And that's how companies win. When employees are fully engaged and doing the incremental effort.

[Vince Chen]

As you were sharing, it reminded me of an incident from about 20 years ago when I worked at an international financial institution at that Time. I was a star employee. I received a lot of positive feedback from clients. I was sent to the headquarters for special training, first of its kind. And my boss rewarded me for all the hard work I put in. My clients recognized it, and I was working incredibly hard, 12 to 14 hours a day, seven days a week. I genuinely enjoyed the work. In your terms, I sewed a a strong sense of belonging to the role, to the company and to my clients. The pay wasn't anything special, even under industry standards, but I was so motivated and invested in the world. Then something changed. My boss left and her replacement had a completely different style and approach. I wouldn't place blame entirely on this new person, but we didn't get along the way I had with my previous boss. The entire culture and team dynamics shifted. The vibe, the chemistry, the sentiment, everything fell off. That's when I lost my sense of belonging. I kept working hard and professionally to serve my clients, but there was an internal conflict with my new supervisor. This eroded the connection I had felt to my work. The result, I quit the job. And it came as a surprise to everyone, clients, colleagues, even those at headquarters. They couldn't understand it because I had been such a hard worker, talented analyst. For them, it was a real loss. For me, the damage was deeper. That's when I experienced my first episode of mental illness, what we would call now burnout. And that burnout spiraled into depression. I'm sharing this now because it ties back to what you said about the sense of belonging, or the lack of it, when that sense is lost, especially in a world where I had thrived and found purpose. The consequences were severe for both my career and my health. It was a perfect example of how critical belonging really is.

[Greg Morley]

It's a perfect example. It's a case study which makes the point of the lessons of the book. And I think it's important I want to recognize you for sharing that story because many people go through those kinds of episodes. And oftentimes the loneliness occurs because we don't believe other people have had that experience or are going through those things either in the past or people that we work with. So it's very powerful that you share a story like that, that's personal and that can give encouragement to others. There are you. You made this mention about you were working hard and you were loving what you were doing and you were getting recognized, but you weren't necessarily feeling like you were being well paid. At some points in our career, maybe all along our career, people will feel like they're not being well paid. But the payment that you were getting in terms of satisfaction, encouragement, self worth, and the longer term development in your career far outpaced the what you believe maybe you should have been earning. And there are two hip, critical people in the organization. It's us and our manager. And one of the reasons that I believe it's often difficult for managers to create a sense of belonging. And you experienced it with a manager who knew you, knew how to motivate you, knew what it was important to you, knew how to encourage, encourage you. And then you changed to a manager who didn't know you as well, didn't know how to encourage you, didn't know how to recognize you, and ultimately you left the organization in a probably quite fragile state. Was that second manager, my guess is didn't spend the time to get to know you and understand what was important to you and make you feel that regardless of who you were working for, you were still important and you were still valuable even at your low salary that you felt. So I think that part is maybe the advice I would give coming out of your very heartfelt sharing is that managers need to get to know the people that they, that work for them. And in a way that you can understand what's important to them, what's important to them in their life, what they need to be successful in their jobs. And those are the conversations that oftentimes we're not training managers to have, but they're just human conversations. They're just born out of curiosity. And I think that those things are much more important than we give, we.

[Vince Chen]

Give time for, we've touched upon belonging. Let's move forward to talk a bit about inclusion. How would you define DEI or what does DEI mean to you?

[Greg Morley]

So when we define DEI or diversity, equity and inclusion, most people think of diversity, equity and inclusion is relating to things like gender and skin color, perhaps because they're the most visible forms of diversity. What I would say is also critically important, and I've seen this in my experience, is it's just as important to understand what experience, both life and career experience, somebody brings to their job. You know, what generation they come from, what languages they speak or understand, who. Do they have any disabilities? Do they have any exceptional abilities? Those are all things that are important in determining how you build a diverse workforce. The reality is most of the diverse elements that we bring to work are unseen. Now who I'm married to is unseen. Do I have children or not? Is unseen. Do I have a cognitive ability or, or disability? Is unseen. In most places. So this is why we have to get to know the people that work for us. And when we talk about then why is that include? Why is the word inclusion important or the concept inclusion is? It's to me, I always imagine the image of an orchestra. So in an orchestra there are many different instruments and they all have their own role. And at some point they come together in a piece to create a beautiful piece of music and experience a feeling. And it's the job of the manager, the leader, to understand which pieces they need to bring to different projects, different work streams, different situations, to create a beautiful piece of music which can only be done in an orchestra by an incredibly diverse field of instruments, which is also what we see at work. Outcomes at work are better from an innovation perspective, from a profitability perspective, from a risk and compliance perspective. When you have diverse teams and going back to this diverse diversity of all the different elements which are seen and unseen.

[Vince Chen]

So the manager is the conductor.

[Greg Morley]

Yes, so the manager is the conductor. But also think about the conductor as a rotating role. If you're, if you're project managing, then you could be the conductor. If you're running a business or employee resource group, you could be the conductor. It's just a matter of appreciating the differences in the workforce, trying to get the best out of the people so that they feel included. And then what does included mean? It means that when I'm at work and I'm doing work, I feel like my voice is heard, I feel like I'm respected, I feel like I am in a safe place. I feel like I'm recognized for the work that I do. And all of those things. Get back that point about incremental effort, which is when those things happen, then people will do more, work harder, and feel a real connection to the organization and ultimately a responsibility for the success of the organization and for the person's colleagues.

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[Vince Chen]

Our state has changed a lot in the last 140 years. We know because Multicare has been here guided by a single making our communities healthier. That comes from making courageous decisions, partnering with local communities to grow programs and services, and expanding healthcare access to those who need it most. Together, we're building a healthier future. Learn more@ multicare.org this podcast is sponsored by Talkspace.

[Talkspace Representative]

You know when you're really stressed or not feeling so great about your life or about yourself? Talking to someone who understands can really help. But who is that person? How do you find them? Where do you even start? Talkspace Talkspace makes it easy to get the support you need. With Talkspace, you can go online, answer a few questions about your preferences, and be matched with a therapist. And because you'll meet your therapist online, you don't have to take time off work or arrange childcare. You'll meet on your schedule wherever you feel most at ease. If if you're depressed, stressed, struggling with a relationship, or if you want some counseling for you and your partner or just need a little extra one on one support, Talkspace is here for you. Plus Talkspace works with most major insurers and most insured members have a zero dollar copay. No insurance, no problem. Now get $80 off of your first month with promo code space80 when you go to talkspace.com match with a licensed therapist today at talkspace.com save $80 with code [e-mail] all these ideas sound great.

[Vince Chen]

But when it comes to implementation, things get much harder. Like many great concepts as and when they are put into action within big corporations or even small teams, it is the execution that often derails the original intention. From my experience, how can those listening, whether they are managers, CEOs or others in leadership roles, effectively implement good ideas? I know this might be a big question, but I'd love to hear more about your perspective from an execution standpoint. Are there certain things a CEO or leader should focus on to set the stage for success so that when they delegate the tasks to others, the implementation stays true to the original vision?

[Greg Morley]

Yeah, great question. And my belief is that it's easier than it seems, and it's easier than we make it out to be. If you're trying to change the culture of an organization, it takes time. Let's say culture. Change your culture to organization takes three to five years really to change one, and that's with everybody working in alignment and understanding. To change the culture of a team like you experienced can happen almost Overnight, for better or for worse, depending on the leader in the book. In my book Bond, I identified five different keys to inclusion, which we called them. And I'll just highlight a couple of them because you Talk about example CEOs. So there are a couple of things that I picked out from my own experience and in the interviews I did with others which I think are critical. The first one is that leadership matters. So inclusion starts with the CEO or the most senior person in the organization, or a manager. And assume that your own team is a company, the manager is the CEO. It's not a. Inclusion is not a matter for hr. Inclusion is a matter for the organization. And when employees see leaders practicing inclusive behaviors, calling on people in meetings, making sure that people have a voice, recognizing good work, sharing their own stories as you've shared your own story, these are all the things that make a difference. And just the physical presence of a senior leader in moments that are important to the organization as it relates to inclusion are important. And I'll give you a specific story that happened when I was in Hong Kong the last time. So I was doing a talk about the book and the lessons of the book at a pretty large organization. And I was told that the senior management don't normally come to these kinds of events. So which is unfortunate because they, you know, they matter. Right before the talk started, the senior management team, the CEO and the senior managers all came into the room. And I took the opportunity during that talk to them and encouraged them to be there and be present. Because what I saw when they walked into the room was a room full of 100 plus people really brighten up and lighten up. And so that's what I say when leadership matters. Just being there makes a big difference. I think there's maybe one or two other things that are particularly important. It's important that we start with ourselves. So there are many things in an organization that we can and cannot change. And the more senior you are, maybe you have more impact over a larger group. And the more junior you are, your impact is narrower. But we can all start with ourselves. So we all have stories of feeling included or excluded. And I like to, when I'm talking to groups, I like to ask people to reflect on that. What's something that they think about when they were included or when they were excluded? How did that make them feel? And I think that's a real source of power for creating a sense of inclusion for yourself and your co workers and even your customers. So if you start with yourself, you can impact A lot. Then you have to build out from there. And I think the last thing I would say in the Keys of inclusion is it's very important to search for common ground. It may sound counterintuitive to say we build these very diverse teams and then we want to, when then we want to search for common ground. But in fact we all want to rally around something. It could be the mission of the organization, it could be a project that we're working on, it could be a colleague who's stressed and we're trying to help that colleague. I had a situation with a very good friend of mine from university and when marriage equality was being talked about in the US 15 years ago, it was a very important topic to me because as a member of the LGBTQ community and as somebody who was in a long term relationship, access to marriage was important for us in my, for my help, my, myself and my, my, my to be husband. But for my friend who's straight and has four kids and he didn't see the. He wasn't interested in marriage equality, which at first took me very much by surprise. And we had a discussion about it and I said, why is this important? It's important, I believe, to everyone because it has to do with people being able to love and build relationships and family and support structure with people that they love. And so we came to this point of common ground because that's what that was important to him too. Whether we called it straight marriage or gay marriage was not the issue. So I think it's critically important to search for common ground as a way to bring people together and create a sense of inclusion and belonging in the workplace.

[Vince Chen]

Yes, you are absolutely right. The visible involvement of leaders is crucial, especially in large organizations. That public display of support from the top sets the tone for the rest of the company. When the CEO or key decision makers visibly endorse an initiative, it creates a ripple effect. People take cues from their leaders, and if the leader is truly committed to a certain direction, it's much easier for the organization to align itself with that. Like you said, in these cases, talk is not cheap at all. Is an important tool to communicate priorities and demonstrate what matters. Execution might align with the people below the leader, but the leader's voice serves as a signal of endorsement, setting the stage for everyone else to follow suit.

[Greg Morley]

The power of leaders voice goes beyond, I think, what we can imagine. I have had many situations in my career where individuals who worked for me or with whom I worked or we worked on projects together would mimic back to me Things that I had said to them that had an impact on them, either an impact on them personally or their career or the work they were doing. And those are things I don't even remember saying. And as leaders in an organization at whatever level, don't underestimate the power of your voice and your presence. And in my six years at Mowatt Hennessy, working on launching and working on diversity, equity and inclusion, the number one key to success, having a great outcome or great outcomes was that for a period of time, the CEO, who's a very respected individual in Moet Hennessy and in the LVMH group, would every time he stood in front of a group, talk about why it's important that we have a diverse and inclusive organization. He didn't have to spend 15 minutes, he could spend two minutes talking about why that was important to the innovation, the evolution. Being an attractive company, being an attractive brand or brands to consumers, knowing consumers, all of these things, people pick up on that. Now, he probably would do that in a talk of 25 or 30 minutes. He'd take a minute or two to talk about diversity and inclusion. It made a huge difference because people picked up on those cues. They if he it's important to the CEO, then it might be important to me. And that's how the voice of a leader has impact on others.

[Vince Chen]

Speaking of using the power of leaders and voices to emphasize the importance of dei, it's true that DEI has become a politically charged topic, especially in light of the upcoming presidential election. There's been an evolution in how DEI is perceived, with some viewing it as part of a border walk movement. How do you address the misconceptions and misunderstandings surrounding DEI in this current cultural climate?

[Greg Morley]

It's a great question because it's one of the reasons I wrote the book, which I saw this kind of fraying of the core of what. What I believed was important, which is creating inclusive environments. There's a great article which I would encourage anyone to read, and it was published last week by our mutual friend Todd Sears, who's the CEO of Out and Equal. And he was addressing the. The issues that have arisen in recent weeks with large companies backing away from targets and commitments in diversity, equity and inclusion. And he makes a point, makes a number of points which I think are just absolutely spot on, which is in none of the cases where you've seen large companies back away from commitments in terms of measurement or commitments in terms of public accountability, have they backed away from initiatives that they are doing internally with their employees. Or even with their marketing initiatives. So what I know about what's happening in the world is that there is a very public stance that some companies are taking and that's I think, to align with the views of probably the majority of their customers. Then there is a back of the house or internal discussion around these topics which hasn't really changed. So take for example, a company, a large company, extends benefits to nursing mothers. Nowhere are people taking those benefits back because they've now become the normal companies are extending benefits to domestic partners or spouses maybe where they can't marry in different places around the world. Companies are not retracting those benefits. What companies are doing, which is to play a safer game, which is to be less high profile during this period of, I think, more intense scrutiny over diversity, equity and inclusion. And I may be a contrarian in the field, but I would say that diversity, equity, inclusion should be scrutinized like any other investment in the company. And unless we have a strong case, then there's a, there's a responsibility by a company to push back on it. Now the political external view is going to be quite intense. I think for the foreseeable future. What we have to do as practitioners and companies and as managers in companies is go back to the core, which is we know inclusive environments have better business outcomes. We know diverse teams create better business outcomes. We know that inclusive leaders drive better business outcomes. And so that's what we need to be focused on. And if for a while companies need to be less public about that, then so be it.

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[Greg Morley]

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[Greg Morley]

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[Vince Chen]

CT mobile.com Our state has changed a lot in the last 140 years. We know because Multicare has been here guided by a single making our communities healthier. That comes from making courageous decisions, partnering with local communities to grow programs and services and expanding healthcare access to those who need it most. Together, we're building a healthier future. Learn [e-mail].

My next question is, you've worked extensively across different regions. You're American, but now you're based in France. You've also had experiences in Hong Kong, Singapore and China with that kind of global perspective. I'd like to hear your thoughts on DEI practices through your eyes. What are some of the key differences between Eastern and Western approaches to dei? Are there misconceptions or different ways address these issues? It seems like a lot of focus, a lot of coverage on DEI tends to come from an American or Western perspective. Could you compare both sides, east and west, in terms of how they practice dei, the challenges they face, and how they tackle these problems?

[Greg Morley]

Great question. And the insight about culture is spot on. The evolution that I went on from Disney to Hasbro to Mullet Hennessy was important because Disney, it's basically an American multinational company. It has a way of doing things which is fairly consistent around the world. Hasbro, similar, Moet Hennessy, very different because as you mentioned, Moet Hennessy is a conglomerate, and it's a conglomerate within a conglomerate, which LVMH is a holding company and a conglomerate. So of the 26 different companies that exist within Mowed Hennessey. And when I talk about companies, it's things like Dom Perignon or Belvedere vodka or Hennessy Cognac or Vogt Picot champagne, Cloudy Bay wine. It's very different products that come from very different places and therefore have very different cultures. What's important about the practice to sing of creating inclusive cultures is you have to understand the culture of the organization before you come up with a solution. And I tell this example in the book where a guy I was working with or a friend of mine from Hong Kong, he did a lot of development work in East Africa, worked for an ngo. And one of their mantras was, don't just do something, or don't just stand there, do nothing. Now, most of the time you say, don't just stand there, do something, right? If there's a fire or there's refrigerators open, don't just stand there, do something. Close the door. But in development work, what their view is, sometimes doing something right away is the worst thing. So we need to have positive intent about how we want to change organizations. But we also need to be observant. We need to understand the culture. We need to understand what's important to the people in the organization. And again, back to Your powerful story. We need to understand the stories that exist in the organization. So why is that relevant then, when we talk about a kind of east west approach to diversity and inclusion? So what I found in Asia, because of the more collective environment and collective culture that exists, is that we really do need to start with the stories of people in the organization rather than starting with the KPI that we want to achieve. So we know that in Asian Eastern culture, family collective culture is much more important than it is maybe in many places in the West. So it's important to understand what are the stories of people in the organization and how do those stories get told so that the people around those people can create inclusion or create inclusive environments. Not because we're doing it because somebody gave us a KPI, we're doing it because it's part of the family. And that I think is an important nuanced approach to way we develop diversity inclusion strategies in Asia versus the way it would be done in the US or to some extent in Europe. So you have to start with the culture of the organization and the culture which is the dominant culture in which the organization works. So if it's Hong Kong culture, it's Japanese culture, whether it's Taiwanese culture, and then build out from that versus saying we're going to have 50% target on gender. And then we cascade that to the whole organization, which is a. Which is much more of a Western way of approaching something.

[Vince Chen]

You are bringing back a lot of my own memories from the corporate world. While it may not have been related to dei, I remember whenever there was a new policy set by the headquarters in the us, especially from the senior leadership, they would often say, let's do the same thing, Asia too. But we would push back and say, Asia doesn't work that way. It is often seen as a monolith. But in reality, Asia is as diverse as Europe, with many countries, cultures and even differences within a single country. Even when they say, oh, it's just the Chinese market, they don't realize the vast differences between Chinese communities, whether from Hong Kong, Taiwan or mainland China. And within mainland China itself, people from the North, south, east and west all have their own unique cultural dynamics. So a one size fits all DEI policy transcribed from elsewhere just doesn't work in Asia. The diversity within Asia Pacific requires a more nuanced, localized approach.

[Greg Morley]

Back to what is why is it important? It's important that company cultures are inclusive because we know that the outcomes are better. It's important that company cultures are diverse in the context of the diversity of the workforce and the consumer base where they operate because we know that there are better outcomes for the business. How you get there has to be tailored by the individual location and the individual company. It's not. What I would say is something we have to avoid, is that diversity and inclusion doesn't work in Asia. That is just positively wrong. It doesn't work in Asia from a Western perspective or in a Western application. But it's as or more important that in Asia or in Africa or in Europe, South America, North America, that inclusion is practiced and is part of the culture that creates better outcomes for an organization.

[Vince Chen]

Thank you so much for joining us today. If you like what you heard, don't forget, subscribe to our show, Leave us top rated reviews, check out our website and follow me on social media. I'm Vince Chen, your ambitious human host. Until next time, take care.

Our state has changed a lot in the last 140 years. We know because MultiCare has been here guided by a single purpose, making our communities healthier. That comes from making courageous decisions, partnering with local communities to grow programs and services, and expanding healthcare access to those who need it most. Together, we're building a healthier future. Learn [e-mail].