Today on the show, we have Crystal Widjaja, Executive-in-Residence at Reforge and angel investor and advisor to several startups.

In this episode, Crystal shares her expertise on activating growth through data-driven insights, focusing on the importance of well-structured retention funnels. She explains how to design impactful onboarding experiences, track the right metrics, and identify key points of abandonment to improve user activation and engagement.

We then delve into the power of segmentation and discuss how understanding user behavior and traits can unlock exponential growth. Finally, we explore actionable tips for avoiding common data pitfalls and creating a culture of experimentation and improvement.

Mentioned Resources

Retention Funnels Google Sheet
Superhuman Episode
Scale AI
Bounce
Maze
Stanford University
GoTo Group
Gojek
Akshay Kothari
Reforge
Brian Balfour
Mixpanel
Amplitude
Hotjar
Gemini
Segment
Eleanor Dorfman
Naked Wines
Google Analytics
Cedric Chin
Commoncog
AB InBev
Loom
Canva
Figma

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

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