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If you don’t define your company standards, your employees will.. and it'll never be the way you want.

In this episode, I break down how we're learning to build a strong culture inside our home service business. We get into the real-world side of hiring, where things go wrong, and how unclear expectations create problems in your team, your jobs, and your reputation. I also walk through how to create a clear “Standard of Excellence” for your company—covering communication, professionalism, and how your team shows up on every job.

If you’re trying to grow a window cleaning business (or any service business) without losing control of quality, this is the foundation you can’t skip.

What you’ll learn:

Why culture is built by default if you don’t define it
Common hiring mistakes that cost you time and money
How to set clear expectations from day one
What to include in a Company Standard of Excellence
How to get consistent results from your team in the field