Podcast
ClearlyRated Survey Says Podcast
Hosted by ClearlyRated · EN
Tune in with hosts Ryen Salo and Bridget Harper of ClearlyRated! Listen as they dive into topics related to client experience (CX) and beyond. Covering diverse themes from conducting your customer surveys to crafting memorable, five-star experiences, each conversation is geared towards fostering business growth. Their mission in every episode? To guide you in strengthening connections with your customers. Catch these insightful discussions shaping the business world, with new episodes dropping every other week. Enjoy and learn!
10episodes
Episodes
Newest firstAll episodes
Empowering Women in Staffing: Inside Roth Staffing's Award-Winning Journey
May 16, 202400:53:53Tap to summarizeJoin us as we welcome the award-winning Roth Staffing Companies in our latest podcast episode! We're honored to have two incredible women who are making waves in the staffing industry - Denize Orozco and Jennifer Simonson. Roth Staffing recently earned the prestigious Best Staffing Firms for Women 2024 award, and Denize and Jennifer are here to share their insights and experiences. These powerhouse women are revolutionizing the industry and advocating for women’s empowerment. Denize Orozco, Roth’s Community Engagement Manager, combines her project management and marketing expertise to forge partnerships with professional organizations, nonprofits, and community groups. She’s a key driver behind the development of Roth’s coworker resource group, DEI initiatives, and the founding of their LatinX/Hispanic coworker group. Denize also champions causes like Girls, Inc. Orange County Project Management Institute and has held key positions within the American Staffing Association’s Social Responsibility Committee. Jennifer Simonson, Roth’s Senior Vice President and General Counsel, oversees the company’s legal, HR, DEI, and risk management functions. She champions compliance, manages litigation and employment law issues, and spearheads innovative HR programs. Jennifer is a two-time recipient of the coveted "Stevie" award from the American Business Awards, named HR Executive of the Year in both 2015 and 2018. Her leadership and expertise ensure that Roth’s full-time and temporary workforce thrive in an inclusive and supportive environment. In this episode, we dive deep into: 1. The Best Staffing Firms for Women Recognition: What does this achievement signify for Roth Staffing and its commitment to gender equality? 2. The Journey to Prioritize Women: Was there a pivotal moment that prompted this initiative, or was it an organic growth within the company? 3. Impact on Employee and Client Experience: How has gender equality enriched the workplace and client relations at Roth Staffing? 4. Transformational Changes: What positive changes have emerged as a result of empowering women within the firm? 5. Advice for Other Firms: Denize and Jennifer share invaluable tips and suggestions for organizations striving to support women in their workforce. 6. Brand Impact: How might this award reshape Roth Staffing’s brand and future direction? 7. Personal Influences: The women who have inspired Denize and Jennifer in their careers and how these role models have shaped their approach to leadership. This episode is packed with inspiring stories and actionable insights for anyone looking to foster an inclusive and supportive workplace. Whether you're a business leader, HR professional, or simply passionate about gender equality, you won’t want to miss this conversation!Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →How Motus Recruiting and Staffing Prioritizes Gender Equality
May 2, 202400:43:38Tap to summarizeWe're thrilled to bring you another extraordinary guest on our podcast, Lyssa Kohnke. As the President of Motus Recruiting and Staffing, she has become a driving force in her industry and a champion for women, helping to earn Motus our coveted Best Staffing Firms for Women award this year. Through collaboration and her ability to anticipate needs, Lyssa builds long-term business relationships while recognizing the importance of having a positive effect on a candidate’s career. Tune in to learn the following: What does being named the Best Staffing Firm for Women mean to Motus Recruiting? Was there a particular instance that made Motus realize the necessity of promoting and nurturing women in the workplace, or did this evolve spontaneously?Has the commitment to gender equality enhanced their overall employee experience? Has it influenced client interactions and if so, how?An exploration into how Motus has improved as a result of empowering women.Advice or strategies for other companies aiming to support women more effectively?Is there a specific influential woman in Lyssa's life who has been a constant source of inspiration or who provided early encouragement? How has this shaped her approach to leadership? What potential impacts does Motus foresee this award having on their brand? Motus' tireless dedication to fostering a supportive environment for women, makes this a conversation you won't want to miss! So, grab a cup of coffee, settle in, and prepare to be inspired by this conversation about women's empowerment in the workplace, leadership, and the future of recruitment.Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →Behind the Survey - Synergis' Path to Best of Staffing Success
Apr 18, 202400:41:42Tap to summarizeAs you know, we love featuring our clients! And better yet, our clients who have been surveying with us for over a decade. In this episode, we celebrate Synergis, the recipient of our 10-Year Diamond Award for exceptional client and talent satisfaction. Join us as we sit down with Synergis President, Tracey Klein, to uncover the secrets behind their remarkable achievement and learn how prioritizing customer and talent experience has been a key driver of their success. From the critical role of feedback to the impact on growth and brand reputation, this episode offers valuable insights that showcase Synergis' commitment to excellence. Don't miss out on this exclusive conversation with Tracey Klein and discover what sets Synergis apart in the industry as a true leader in client and talent satisfaction.Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →Why CX Is Imperative for IT Services
Apr 3, 202400:27:57Tap to summarizeIn this episode, we discuss the crucial role of Customer Experience (CX) in IT Services. While CX is a regular topic on our podcast, we seldom hear about its importance in the IT sector. We've invited Lori Cunningham from Apex Systems to enlighten us on the subject. As Apex’s Strategy Executive for Energy, she is a whiz in client management, overseeing intricate sales, project, and global programs. Her hallmark is fostering and maintaining robust internal and external relationships. In this episode, we'll cover:• The technology side of Apex• The challenges encountered in combining IT Services and CX• The effect of the ClearlyRated solution on Apex's CX objectives • The lessons they've learned from their attempts at delivering high-quality service in IT Services• The unique aspects of CX in the IT services fieldThank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →How Survey Results Can Influence Your Firm Goals (Interview with Falvey Insurance)
Mar 13, 202400:28:46Tap to summarizeJoin us as we celebrate our 40th episode and women's history month with Megan Bell, VP of Marketing at our client, Falvey Insurance. Megan, a proven leader in the insurance industry and a 2022 Elite Woman honoree from Insurance Business America, will delve into how survey results can shape your business goals. Within this episode, Megan provides insight into:An introduction to Falvey and what initiated their survey processThe role ClearlyRated plays in achieving Falvey's objectivesTheir survey data proceduresTaking data collection to the next levelA surprising survey finding that led Falvey to reconsider strategic initiativesThe most significant effect of surveying their clientsWith Megan's vast professional experience, including serving on the Executive Committee of the Insurance Marketing & Communications Association Board of Directors, co-chairing the IMCA Partnerships Committee, and being a 2019 recipient of the IMCA Rising Star award, we are excited for her to lead the conversation in this episode. Click here to watch the podcast episode on YouTube. Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →From Good to Great: Amplifying CX, Trust, and Reputation in Staffing
Feb 28, 202400:34:07Tap to summarizeJoin us in this episode as we dive into one of the key themes from our latest staffing report, Inside the Staffing Mindset, with our CEO, Eric Gregg. We'll be exploring the importance of Amplifying CX, Trust, and Reputation in Staffing. Tune in to hear Eric's insights on these findings and more. Main points of discussion: Correlation between customers' satisfaction and feeling "heard"Trusted sources for choosing a staffing firmImportance of firm reputation and recruiter/account manager perceptionsKey findings that stood out to EricClick here to download the full report. Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →How Cella (a Best of Talent Satisfaction Award Winner) Maintained Quality Service for 15 Years
Feb 21, 202400:34:43Tap to summarizeIn this exciting episode, we are delighted to welcome Cella, a staffing firm that has been recognized as a 15-year Best of Talent Satisfaction Winner. Join us as we sit down with Tim Gearhart, the VP of Talent Delivery, and Karissa Sachs, the VP of Marketing, from Cella. Tim, boasting over 20 years of staffing expertise, leads the entire Talent Recruitment and Delivery operation at Cella. Karissa, with an impressive 22 years in staffing, excels in developing efficient recruitment marketing strategies.Listen in as we delve into Cella's outstanding success with Talent Experience (TX) and Customer Experience (CX), and how they leveraged ClearlyRated's support along the way. In this episode, we explore:1. The evolution of Cella's talent engagement strategies over the years2. The value of real-time feedback from talent in enhancing engagement3. The significant impact of ClearlyRated on their Client Experience4. Cella's winning formula for achieving consistently high NPS scores5. Key lessons learned by Cella in the realms of talent and client engagement6. The influence of their stellar talent and client engagement on their brand's reputationThank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →How an RPO Firm Positively Differentiates Itself (An Interview with RPO Firm, PSG)
Feb 8, 202400:17:32Tap to summarizeWe are so excited to have David Ludolph from PSG Global Solutions joining us in this episode. David is a celebrated veteran in the RPO space, having served in senior leadership roles for over 20 years. He has an extensive track record of exceeding expectations whether it’s leading full-cycle RPO efforts, developing and implementing RPO strategy, managing client relationships, or training and delivering team members. PSG has been a ClearlyRated client since 2020 and they not only won Best of RPO each year, they also received a world-class NPS (70 or higher) instantly and maintained it for the last 5 years. We knew they would be the perfect fit to discuss this topic, How an RPO Firm Positively Differentiates Itself. In this episode, we will discuss the following:PSG's CX strategy and how it has changed since surveying their clients in 2020. What has worked for them to achieve quality service? How they have handled detractors.Advice for those starting their CX strategy in 2024.PSG's CX goals for 2024.Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →Why DEI Should Be A Part of Your CX
Jan 18, 202400:21:45Tap to summarizeIn this episode, we discuss a vital topic that is crucial to all firms regardless of their size. The correlation between Diversity, Equity, and Inclusion (DEI), and Customer Experience (CX). We will address the following on why DEI is a MUST for your CX strategy. The "trickle down" effect: What it is and why it matters for your team. This has powerful implications not just for your team, but for your relationship with your customers as well. We will break down what it means, and its impactful relevance in a business setting, and demonstrate why it is crucial when considering DEI and CX together. How authenticity deepens relationships: We emphasize how applying DEI strategies can deepen business relationships. By fostering a culture of diversity and inclusion, businesses have the potential to form stronger, more meaningful bonds with their clientele. Enhancing understanding and empathy: DEI can strengthen understanding and empathy within your organization. Through the lens of CX, we aim to show how empathizing with each customer's unique experiences and needs will benefit your firm. Building a culture of excellence: Embracing DEI can aid in cultivating a positive work environment that not only boosts employee morale but also directly impacts the quality of your customer service. For more on this topic, visit our blog! Thank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →Balancing Insights: The Art of Qualitative and Quantitative Analysis in Client Research
Nov 30, 202300:33:55Tap to summarizeOur Season 3 finale features Meredith Falvo, Gazelle Global Research Services' Director of Business Development. With over 23 years in qualitative research, she's not just an expert but also a mom, passionate baker, and seasoned entrepreneur. Her expertise spans from focus groups to global sampling, field management, and data collection. Meredith excels in nurturing client relationships and assembling effective teams. In this episode, we delve into:Understanding the essence of qualitative research in uncovering customer insightsExploring diverse qualitative research methodsHow a survey design will affect your data The synergy between qualitative and quantitative dataDissecting quantitative research and its role in data-driven decisionsAssessing the strengths and limitations of quantitative data in client research projectsHarnessing the combined power of both data typesThank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
Transcribe →