https://www.retainguide.com/ - Get Instant Access to The Membership Retention Roadmap: 5 Systems You Need to Keep More Members

Struggling to get your existing customers to refer others into your program? Shana breaks down the real reason referrals aren’t happening and it might not be what you expect. She shares why results-driven programs naturally create word-of-mouth growth, plus three simple, actionable steps you can implement today to start generating consistent referrals without complicated systems or incentives.

In this episode, you’ll learn:

Why referrals are the most valuable source of new customers
The #1 reason people don’t refer others (and how to fix it)
The difference between having “good content” vs. delivering real results
Why teaching something well is a different skill than knowing it
How to identify if your program is actually helping people succeed

Referrals can be a powerful growth driver for your business. Focus on getting real results, ask happy customers to share, and make it easy for them to do so.

Start small. Ask one person, keep it simple, and watch your community grow.

Additional Resources:

Want expert help mapping out your member journey and setting up feedback loops that actually work? Apply for my high-level membership consulting program, Retain: https://joinretain.com

Listen on the go? Subscribe to the podcast for more membership retention strategies:

Apple, or Spotify

Make sure to subscribe for more strategies on keeping members engaged and growing your recurring revenue!

Learn how to work with Shana: https://www.shanalynn.com/

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Watch on YouTube: https://www.youtube.com/@communitycultivated

#1 Reason You’re Not Getting Referrals and 3 Ways to Start