Podcast
CONNECT by California MBA
Hosted by The California MBA · EN
Welcome to California MBA's podcast, Connect, our all-new podcast featuring one-on-one interviews with some of the top movers-and-shakers in the mortgage industry.
California MBA serves to represent the residential and commercial real estate finance industry before all governing bodies. The California MBA encourages and promotes sound business practices and honesty in marketing, origination, lending and servicing of mortgage loans through our educational and networking opportunities.
12episodes
Episodes
Newest firstAll episodes
People First, Technology Behind the Scenes | Neil Armstrong, CRO of Indecomm | Connect Podcast
May 1800:28:06Tap to summarizeThe mortgage industry has been talking about AI and automation for years — but where is it actually delivering results today? In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Neil Armstrong, newly appointed Chief Revenue Officer of Indecomm, to dig into the real-world mechanics of operational automation in mortgage lending. Neil brings a rare perspective — 20+ years in the industry, including time on the lender side at PHH and Citi Mortgage — and he's not here to sell buzzwords. He's here to talk process, ROI, and what it actually takes to build a scalable lending operation. From machine learning-based document classification to automated underwriting, from breaking down operational silos to the critical role of change management, Neil lays out exactly what's working, where lenders get stuck, and what the next wave of agentic AI looks like inside the mortgage lifecycle. In this episode: • Why cost-per-function analysis is replacing headcount as the efficiency benchmark • How Indecomm's IDX system is cutting title review from 38 minutes to 3 and appraisal review from 40 minutes to 6 • The 60% lift in underwriter productivity — and how automated underwriting is getting there • Why you can't automate a bad process (and what to fix first) • Change management as the #1 deployment killer — and how to get buy-in from the top down • The difference between deterministic rules, machine learning, and true generative AI (and why it matters) • What's coming next: agentic AI as a digital assistant for auditors and underwriters • The human-technology balance — why borrower-facing automation isn't the goal Connect is the California MBA's podcast where strategy, innovation, and leadership come together to shape the future of mortgage finance. Subscribe for new episodes featuring the voices driving the industry forward.
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Praveen Chandramohan, SVP, Origination Growth Solutions, Cotality
Apr 28, 2025Tap to summarizeWelcome to Connect, a podcast featuring one-on-one interviews with some of the top movers and shakers in the mortgage industry. This week we welcome Praveen Chandramohan, SVP, Origination Growth Solutions, Cotality Episode discussion timestamps: 1:27 - How you got into the mortgage business 2:44 - Big changes recently with the rebrand of CoreLogic to Cotality. Can you share with our listeners a little background on what inspired that change? 5:21 - Cotality has always focused on creating opportunities for customer retention. What’s the main focus on that for 2025 for the company? 7:15 - How do you see business intelligence and analytics evolving in the mortgage industry over the next few years? Where is Cotality heading to meet these needs? 9:59 - Cotality is a member of the California MBA, and a Premier Sponsors at our Mortgage Innovators Conference happening May 7 - 8; thank you so much for your support. Can you share with our listeners why you choose to support our organization? 11:32 - You and I communicated earlier this year about the data your company has been compiling data on the Southern California wildfires. Are there any insights you can share around that data? Lenders, use "Cotality-Lenders" at checkout for an extra discount. Register for the Mortgage Innovators Conference here - https://my.cmba.com/events/mic25.html To learn more about the California MBA, visit cmba.com
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