Release Date: 23 Dec 24

Host(s):

Adam Carter

Louise Baxter MBE (LouBax)

Guest(s):

Jemma Cox – Trading Standards Officer, Chartered Trading Standards Institute Lead Officer for Civil Law, and lecturer at Cardiff University

Episode Summary:

In this festive episode of the Consumer Friend Podcast, Adam and Louise sit down with Jemma Cox to discuss the top five consumer issues facing shoppers this Christmas. From secondhand cars to online shopping pitfalls, Jemma shares actionable advice to help listeners navigate the busy holiday season with confidence.

The conversation ranges from spotting counterfeit products to dealing with rogue traders in the green energy sector. Whether you're buying gifts, furniture, or even a secondhand car, this episode is packed with insights to help you shop smarter and protect your rights.

Key Takeaways:

Furniture Purchases:

Be cautious when buying furniture, especially in-store, where returns aren’t automatically guaranteed unless the retailer’s policy allows it. For online purchases, remember the 14-day cooling-off period unless the item is bespoke.

Online Clothing Issues:

Beware of inconsistent sizing and delivery mishaps. It’s the retailer’s responsibility to ensure your package arrives safely. Check for flexible return policies before making a purchase.

Home Improvements and Green Energy Scams:

Stick to reputable providers like TrustMark, and avoid cold callers promising energy savings or quick fixes. Always research businesses thoroughly before committing to home improvement projects.

Car Servicing:

Insist on clear evidence for suggested repairs. Jemma advises requesting part numbers and service details so you can compare quotes and avoid unnecessary costs.

Secondhand Cars:

The ROAR method is essential for used car purchases:

Research the car’s MOT history and seller reviews.
Observe any warning signs during the test drive.
Ask detailed questions and get answers in writing.
Right to Reject if faults are found within the first 30 days.

Resources & Links:

Ask the Regulator – Shared Regulatory Services
- Apple
- Spotify
Consumer Friend Website – For detailed tips and consumer protection resources.
Citizens Advice – Comprehensive guidance on consumer rights.
TrustMark – Find reputable tradespeople for home improvements.
MOT History Checker – Check the history of a secondhand car before purchase.

This episode is packed with practical advice to keep your holiday shopping stress-free and informed. From all of us at Consumer Friend, have a Merry Christmas and a Happy New Year! 🎄

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