Shawn Reynolds owns a gutter and siding business called Reynolds Brothers Exteriors along with his brothers in Canada. He’s a returning guest of the podcast. A year and a half since the last episode with him, he’s back to discuss the immense growth his company has achieved in that time, specifically growing his business from 10 to 25 employees. In addition, he also shares the changes, adjustments, and challenges he’s faced in terms of managing customer expectations, project management, and defining roles that come with growing his company.

Here’s what we discussed:

01:11 Overview of Reynolds Brothers Exteriors

Services that the business offer
An update all about their business in the last year and a half
How much his business has grown in 2019
Difference in business size since last year

07:56 Adjustments he’s made to accommodate the influx of projects after Covid-19

What he cut back in advertising
How he manages customer expectations

13:30 Process of doubling his employees

His hiring process
Benefits of having a paid trial day

16:14 Changes in project management

Getting a field management software from using a white board in the office
The process of managing projects using Service Fusion
What he likes about Service Fusion
Why he didn’t get House Call Pro

22:42 Importance of community

Benefits of having a community of fellow business owners (link to Corey’s group that was mentioned here)

24:02 Managing job flow

How having specific roles helped with working remotely and managing projects
How simple honesty clears out the timeline and scope of the project to the customers
The process from selling a service to ordering materials, scheduling, and finishing the job
The system for updating customers about changes in project timelines
Having each person own their roles and cross-training
Why they came to defining roles for each person
Why he lets employees make mistakes

41:14 Biggest challenge from getting to 25 employees

Challenges in the hiring process
Actual things he’s doing to curb challenges

46:23 Future plans for Reynolds Brothers Exteriors

Plans for growing commercial aspect of business
Considerations for new products

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