Coming back on the podcast is Mike Nicolai of Triton Air. In this episode, we’re talking about how he uses forms to get his team to do things the way he wants them done and up to his standard. He also gave out pointers on how to assimilate your staff to this system, how to ensure that they continue using the forms, and how it all protects your business from customer complaints.

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Here’s what we discussed:

01:35 Overview of Mike Nicolai’s business for the year

How business is going and how Covid affected Triton Air
Planned expansions

09:31 Owning your facility vs. renting

Advantages of owning property
Insight on taking the risk

11:50 How to get your staff to do things your way

Steps to building the exact process your staff will follow
Tools (tasklists, forms, etc.) and how they use it
How to leverage technology and using digital forms

19:02 Example of their AC system install list

Step-by-step of what they do on the job
How forms (documentation) protect your business from complaints
What to include in your forms

22:07 How to start making your own forms

Details that you can outline before making forms
Softwares that you can use for digital forms
Advantages of digital over paper forms

25:34 How to assimilate your team to using forms

What to do to buy-in your team to forms
How to involve your team to the creation of forms
How to make sure the whole team keeps following the forms

31:22 Quality control

Ways to ensure the forms are followed in the front-end and back-end

32:53 Recap

How to get started making these forms
Steps to buy-in your staff
Other advantages of having these forms

36:43 Next steps for Triton Air

How they’re making their team better
Re-organizing roles and positions in the company

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