Transcript
Jay Clouse (0:00)
Foreign hello, my friend. Welcome back to another episode of Creator Science. I am here in the home studio and I figured we are overdue for an episode of Ask Creator Science where I dive into your questions from different social media platforms that I asked for them on. And we've got a bunch here. We have several dozen questions. I'm going to do my best and cover as many as I can. We've got product questions, we've got content questions, we've got business strategy questions, we've got personal questions. I will cover it all and the time it takes for our baby girl to take a nap. And we will start after a quick message from our sponsors. We've always kept our team small but mighty here at Creator Science, and today I have a fantastic assistant who helps me with all kinds of things. But before I had an assistant, I had systems. In order to keep track of everything I needed to do, I built systems for task management, project management, content management and everything else. I built all of this in Notion and last year I turned it into an operating system that you can use too. It's called Creator hq. And it's still the exact system that I use every single day to run and manage the Creator Science business. It has step by step tutorials teaching you how to use it if you don't feel comfortable with Notion. And this thing is robust. It's designed for creators like you and me to stay on top of everything in one place and not have to spend any time trying to remember anything. And it's built for collaboration. Now that I have a small team, we all collaborate. Inside of Creator HQ is where I assign tasks to my assistant work, where my producer and I collaborate on video ideas, and where I keep notes on my book project, just to name a few things. I got a message from a recent customer who said Creator HQ is a thing of beauty. I'm just now going through the steps to implement it and wow. Just wow. We're running a promotion this summer to give podcast listeners our best price since Black Friday. Just use Promo Code Summer and you'll save 100, which is 34% off. Take me up on this, there's a link in the show notes. Or visit creatorscience.comhq and use promo code summer to save $100 on Creator HQ. All right, we've got questions from Substack X, LinkedIn, YouTube and Threads, and I'm going to try to cover as many as I can, starting with Substack. Let's start with Substack. We have a question from Sharif. He says how is the user flow in your business from content to leads and in between? At this point, most new folks coming into my world are are either finding me on YouTube or some sort of recommendation from somebody else. Or I guess maybe LinkedIn is also a source of new people as well. All of these sources are what I would bucket under the category of discovery platforms. Where are people discovering me? It is YouTube, probably LinkedIn and recommendations which encapsulates kit recommendations, substack recommendations, word of mouth recommendations, people tagging me on different platforms. It's a lot more referrals than it used to be because I'm actually creating less content on discovery platforms, primarily on YouTube these days. So that's where people come in in the first place. Then my goal is to get people to discover the Creator Science newsletter as soon as possible and get into the world of email, which takes them to a very short welcome sequence where really I have just two emails trying to get people to tell me a little bit more information about them using a tool called Write Message. Based on the responses from Write Message that will opt you into another email sequence that is tailored for your stage of business and what you're looking for. And then you go into this typical tempo of one to two newsletters per week from me. I hope in receiving those newsletters you get interested in the podcast. If you aren't already subscribed to the podcast and then through the course of listening to the podcast or reading those emails you will run into one of my paid offers, most likely the Lab. And hopefully that is where you become a member. If you run into a different paid offer like a course or creator hq, that's often where people start is one of my self paced, lower priced products like that. And on the backside of any one of those products I will offer you a coupon for your first year in the Lab that is equal to the purchase price of that product. Because all of those products are a part of the Lab and that's pretty much it. Once you're in the Lab, if you're in Standard or vip, you've basically reached the end of the rainbow and I have nothing else to sell to you. I will continue to make things and give them to you as part of your membership. If you join the basic tier, then I hope to get you to the point where you are eligible for standard and VIP, which means you have 10,000 followers on one platform or earn $10,000 per month or more. Again, that kind of gets you to the end of the rainbow. So that's the user flow. It's really built around email and providing a lot of value in email and also making it known that I have this membership and the lab is really where I think I can help people the most, where you have the best experience and that typically is where people land. Next question on substack was actually a question about the shirt I was wearing in this photo and it's from homage.com but then the last question on substack is when business is going good or bad, what are practices or rhythms you have to help you stay connected to what really matters to you? And to be honest Blake, I don't know that I really have good practices or rhythms here. I have been thinking lately that I need to find ways to spend more time in my body because I spend so much time in my head that I move through my day sometimes and am just not at all present in my body. I'm like having a conversation with myself in my head. So some things that I've noticed help me feel more embodied are going for walks. I really try to get a three mile walk in every day. If I can't go outside, I try to do it on my walking treadmill in the office, swimming. We have a pool and it's warm enough now in Ohio that we can swim and that really helps me feel more embodied as well. Both those experiences are better by the way, if I don't have my phone or watch notifications on, time just passes much slower. I haven't done much meditation in a long time. I used to have this as a pretty daily practice. I even did a 10 day Vipassana meditation course back in 2017. But I haven't really been doing this as much lately. And you know, I don't have a good reason why. I don't think anybody has a good reason why they don't meditate more, but I haven't really done that. Morning pages is something that I try to put time into most days. Basically a stream of consciousness journal writing to myself that really helps me stay connected. And it has some prompts in there basically asking what are you grateful for? What do you really want? What would it look like to do everything in your power to get that thing? More times than not I kind of circle back to working less is a good thing. But when you work less, one, that's a privilege. Two, there's not really a leading indicator, you're waiting on lagging indicators as to whether working less has a positive or negative impact on the business. And if the business is not performing better than when you were working more, it's very easy to get freaked out and think that you need to be working more. And that's why business is not as good. But I don't think it's usually that simple. It's usually not that directly correlated. But it's the trap that I think a lot of ambitious or work oriented people get into is they think the outcome of the business is a direct correlation to how much time you spend working in the business. And that's not necessarily true. So probably need more practices and rhythms, but right now it's walking, swimming and journaling. All right, we are going to hop over to Threads now. Moving from substack to Threads. First question is from Vix Meldrew, a member of the lab. Hello, Vix. She says, what made you decide to put the lab in tiers and how did you decide what tier, got what feature, what, what was your strategy? So I was actually just on a hot seat call with another member of the lab and what I find is it's very difficult to build mindshare around any single idea, let alone multiple ideas. So as tempting as it truly, truly is to build a whole bunch of products that solve very specific issues, it gets very difficult to effectively market all of those offers because you only have so much content that you are publishing that buys you the ability to promote one of your offers. And so if you are constantly promoting one of your offers and all of your content so you can promote all of them, that's not a great experience to the person on the end. And even if you do effectively talk about an offer in all of your content, if you're talking about offer A, that comes at the cost of the ability to talk about offer B. You know, there's an opportunity cost to how many offers you talk about. So where I've kind of come around to, from a product strategy standpoint is it's better to talk about a single offer, what I call your signature product, because then you can build a lot of recognizability, referability, brand equity in the name of that product over time because you just talk about it and talk about it and talk about it and talk about it and talk about it. It's not to say you can't solve multiple problems with that one offer. Oftentimes people create multiple offers to basically serve the same problem, right? The same value proposition. I'll give you an example that I don't think he would mind me sharing. My friend, Justin Moore, incredible sponsorship coach, all of his stuff is related to sponsorship. You Know his brand creator, wizard, helps you negotiate and land your dream sponsorship deals. He had multiple offers that were all saying, we're going to help you land negotiate your sponsorships. But they had multiple names. And I said, why don't you just pull these all underneath the brand of Wizards Guild instead of creating a new product, just create multiple tiers inside of Wizard Guild based on where you are in the journey. And then all you need to talk about is the Wizards Guild. And when people hear about it, they go to the sales page where they see there are multiple tiers here for different people at different stages or interest in levels of investment. So I really like the single product multiple tiers approach. Like the Lab has three tiers. I could potentially make three products with that. But they all kind of serve the same value proposition, which is helping you be more successful as a professional creator. But it's for people at different stages. The basic tier is for folks who are not yet eligible for standard VIP. They are not yet earning $10,000 per month. They don't yet have 10,000 followers. And so I was not able to serve them in the lab because we had that qualification requirement. So to serve them, I could create an entirely new product and market that. And now every time I create content, I say, hey, sign up for our beginners membership or sign up for the Lab. But now I'm talking about two offers, I'm making two pitches and one piece of content. Whereas now I just have to talk about the fact that the Lab is my signature product. And if you want to be more successful as a creator and be surrounded by other professional creators, this is the best place for that. Regardless of where you are on the journey, you can go to the Lab's sales page, see where you fit and make that purchase. Okay, so then our next question is, how do you decide what tier got, what features the design for? This I see most of the time working now is three tiers for a membership tier, 1, 2 and 3. And for simplicity, we'll say it escalates in terms of price and investment from 1 to 3. Tier 1 is often an education tier. It has your courses, your self paced materials. It's the lowest investment. It's mostly self paced. Tier 2 is what I call the community tier, where you have the educational materials and you have the peer to peer experiences that are asynchronous in terms of a forum. They're also synchronous in terms of live sessions and whatever other strategy you want to put in there. That is really where the core of the lab is, is the peer to peer experiences, the live sessions, the masterminds we do, the offline events we're now doing. And then tier three is the coaching tier, which has again the educational materials, it has the peer to peer experience and it has one on one coaching. With me, this courses tier, community tier and coaching tier that works really, really well. The challenge that I found after doing this for about two years, having three tiers. The lowest tier, the educational tier, if that truly is mostly self paced materials, the value of that tier is extracted within the first year of membership and so there's not a big reason to renew. So what we did was we added a lot of community peer to peer components to the basic tier. So that while you're working to get to this level of eligibility for standard, meaning that you're working to get to $10,000 per month in revenue or 10,000 followers, you have now other people who are on that journey as well and you can learn from each other, you can support each other. Having a monthly office hours in there has made that experience much more renewable. But the community experience itself is lighter weight than the rest of the standard and vip because I can't put as much time into the basic tier as I can standard and VIP because it's not sustainable at the level of investment that is asked for at that tier. So that's how I thought about it. That was the strategy. Hopefully that helps somebody else. We had another question on threads about memberships that said, I'm starting a membership community and I'm caught between doing a pilot with a few founding members for free and launching it right from the gate with a low price for early adopters. What should I be asking myself to help me make this decision? I am not a fan of the freemium model in communities, and even if you think it's going to be a fully paid community, I'm not a fan of bringing people in for free at the beginning because the thought which makes logical sense is, well, why would people pay for a community where nobody is let me get some people in there. So that now there actually is a community. But if people don't value it enough to pay for it, they're certainly not going to value it enough to use it. There's a phrase that Gina Bianchini from Mighty Networks has said, which is we value what we pay for. And every time people bring in community members for free, those members don't use the community because they weren't asking for it, they didn't want to be in there. And even if they were, they're not valuing it because they didn't ascribe literal value to it. So what you get is this forum with people in it that's not active and that actually feels worse than having a forum with nobody in it. So I really wouldn't do a pilot of having free founding members. I think you could have a price incentive to join early. And this mirrors what I teach in my membership course, Build a Beloved Membership. I promote a two phase launch strategy called private opening and then public launch. In the private opening, you basically subtly talk about the fact that you're building this membership so that only the people who are paying closest attention, AKA your biggest fans, are going to know that you're doing this. And you offer them a price incentive for joining early before you have a sales page or any of the bells and whistles they get in early. You lead with a ton of value, you have live sessions, you really do your best to help those people one to one in those early days. And then you document that experience so that you can have a public launch. And it's no longer theoretical that we're building the space. It's hey, we built the space, people are using it. Look what's happening here already. Would you like to join it? So that's what I would do. Is this private opening, public launch approach. One more question here from Threads and then we'll move on to another platform. We have Julius, also a member of the Lab. Hey, Julius, asked, building on your email mentioning that you're doing less social, how can creators be discovered with social media being more challenging today, what other acquisition channels work? So Julius is speaking to you. I have recently said that I'm taking the position that I am not holding myself to a specific schedule on social media anymore. I'm posting less on social, you can see it, you can go to any social platform and you'll see that I'm posting less there. So he's saying social media seems to be more challenging. And I think that is true for a lot of folks, mostly because the platforms change constantly, the algorithms change, what they're optimizing for changes. And whatever once worked for a creator on a platform is likely going to change if it hasn't changed already. And so holding onto that strategy once the climate has changed is not a winning strategy, unfortunately. And I found myself in one of those moments, especially on X. X was a huge platform for me for a long time. I have something like 53,000 followers or something on X and when I post there now Reach is not great. And so it's discouraging. It makes you want to throw up your hands and say, okay, fine, I quit. I don't want to do it. And in some ways, that's how I've looked at social media recently is saying, I don't want to play this game right now. Because all these platforms are game. You gotta learn the rules, you gotta learn the players, you gotta learn how to compete and you can win that game. And the game I was playing on social media is no longer the game that's being played. So I could learn the new rules of the game and play it, or I can say, I'm not gonna play that game right now, and right now I'm not playing that game. I am choosing discoverability on YouTube, number one. I'm still putting a fair amount of time into LinkedIn because I'm seeing that as fruitful for new email subscribers in particular. We talked about this in the lab a few times. We just see time after time when you do take the extra time to basically put the signature at the end of a LinkedIn post where you introduce yourself, what you do for people and say, if you want to get started with me right now, subscribe to my newsletter over here. It's a slow build, but it certainly helps and it certainly works. There's no reason not to put that basically on all of your posts is to have a link to your newsletter. So I think that's certainly a way that will work for most people still today. YouTube I think is great if you really want to invest the time, effort and cost into being great at YouTube. Recommendations and email are also a big thing. If your network also publishes on Kit or Beehive or substack, then recommending each other is a great way to get more people into your email list. Although I will say I kill it on kit recommendations. But we recently did an audit of those subscribers and there are very few purchasers out of many, many thousands of new subscribers. I think actually the math was in the last 90 days, I had 4,000 subscribers from recommendations. It's just in kits. And of those 4,000 subscribers, there were five purchases. So at our lab offline event, Nathan Barry came and spoke and he said a line that I thought was very, very prescient. He basically said, the creator network, any type of email recommendations, you're not getting a true subscriber. What you're getting is the opportunity to keep a subscriber. Basically, it's like you're getting the opportunity to audition, but that subscriber may not stick around, or if they do stick around, they certainly might not be engaged. And so I was talking to Jason Resnick, who helps me on the email side lately, and I was saying this seems like a huge opportunity to try to solve for this problem because everybody in recommendations has this problem of we're getting a bigger list, we're getting more subscribers, but they're not purchasing, they're not engaged, not doing anything. It feels like a solvable problem. But the cost to solve that problem right now is pretty high. It's a time cost and I think I would rather solve other problems in the business right now. So while recommendations seem really attractive because it builds your list, how effective is that? And actually getting the goals you want as a business, which is probably more revenue, probably not that effective. But the thing that I think about all the time, and I recommend you think about as well, is what if we just assumed I couldn't reach anybody new? What would I do with the assets I've already built and the audience at my fingertips now to make that more valuable? How could I create more value, capture more value with the people I'm already consistently reaching? I think that's a better place to start anyway if you're trying to increase revenue because you're reaching a ton of people. I email 64,000 people every time I send out of kit. I have 55,000 people on LinkedIn, 53,000 people on X, 10,000 people on Instagram. Now that's plenty of people. You know, we have something like 400 members in the lab. If I'm trying to increase revenue, I'm trying to get more people to consider joining the lab. And If I have 400 members out of tens of thousands of subscribers and followers, like there's still a lot of room there. Maybe the answer isn't more followers. Maybe the answer is better meeting people where they are, making them aware of how I can help them and making the products better, you know, and so I think that's actually the opportunity that's in front of us that we should spend more time on week in and week out. After a quick break, we're going to move on to questions from LinkedIn X and YouTube. So don't go anywhere. We will be right back. We just got back from the lab offline, the first in person experience for a membership community and I am buzzing. There's just something special about being in a room with people who get this creator thing. The shared vocabulary, the shared trauma. You just can't beat it. These offline experiences are going to become a staple of membership in the Lab. And it's another reason I really think you should consider joining us. We had 40 members join us at the first offline event and they rated it a 9.4 out of 10. But it's more than just these offline experiences. The lab's community is where I am personally spending most of my time online because it's just hard to find a community like this no matter what level you join. You'll get all of my courses, including build a beloved membership podcast like a YouTuber and newsletter masterclass. You'll get access to creator HQ. You'll get my behind the scenes retros each month it's $1,300 worth of products alone. But the real difference is the people. By joining the Lab, you'll learn alongside hundreds of other creators and who are really taking this thing seriously. And those insights are just priceless. Consider the Lab, your on demand support community. Whenever you have a question or challenge, I would be willing to bet we have the answers. But don't just take my word for it. Listen to Eric Zimmer, the host of The1You Feed, one of Apple's top podcasts of the year with more than 35 million downloads.
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