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When Silicon Valley Bank collapsed, Folx Health had every dollar locked inside. CEO Liana Douillet Guzmán, just a year into her first CEO role, spent the weekend running scenarios on how to make payroll, protect patient care, and keep the business alive.

By Sunday, the government announced all deposits were safe. But that wasn’t the relief she expected. It was the moment she saw her business clearly for the first time, and she couldn’t unsee it.

In this episode of Critical Moments, Mark Josephson and Liana Douillet Guzmán talk about:

(00:03:00) The call that changed everything
(00:08:40) How Folx Health prepared for the worst
(00:15:10) The moment the crisis ended but clarity began
(00:23:00) Making the hard call to cut 20 percent of the team
(00:34:30) The difference between transparency and authenticity
(00:44:00) Standing in your decisions even when it hurts

What Liana Douillet Guzmán Couldn’t Unsee