In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT delivers to their members. Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). She has not only helped take TMT to a world-class level of client experience, but she has also championed World-Class Customer eXperience Trained (WCCXT) certification for an elite group of 280 companies and created the first-ever CX peer and accountability group that is complemented by continuing education sessions with The DiJulius Group.

Learn:

How Debi prepared to become a CXO
How she gets executive buy-in around CX
How she gets department buy-in around CX
What Debi has accomplished as the CXO
How Debi & TMT built a CX certification program for their clients to go through
What advice Debi would give to an emerging CXO

Links:

www.wccxtcertified.com

The Customer Service Revolution Podcast

The DiJulius Group

Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

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177: Becoming, and Excelling as, a CXO