AI moves fast, and the news cycle can feel like a fire hose. New tools like agents and digital twins promise to help, but they also add more choices and noise. In day-to-day work, the challenge is less about knowing every breakthrough and more about deciding what matters, then making time to act. How do you cut meetings down, say no without friction, and still ship real work? How do you open your mind to new ideas while avoiding hype? And when you do spot a signal, how do you turn it into action across teams, stakeholders, and shifting priorities.

As the Head of Global Innovation at ServiceNow, Brian Solis drives vision and strategy for future-focused innovation. He has three decades of experience as a technology leader, and Forbes called him "one of the more creative and brilliant business minds of our time". Previously, Brian was VP of Global Innovation at Salesforce. He has written nine books, including the best selling "Mindshift". Brian is an author of the ServiceNow Enterprise AI Maturity Index 2025 Report.

In the episode, Richie and Brian explore the challenges of staying updated with AI advancements, the importance of mindset shifts for innovation, the role of storytelling in driving change, and practical strategies for managing information overload, fostering organizational transformation, and much more.

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#345 How to Drive Innovation with Brian Solis, Head of Global Innovation at ServiceNow