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If technicians are standing around waiting for approvals, the problem might not be staffing, it might be process.

In this episode of Dealer Talk with Jen Suzuki, I break down the difference between technician efficiency and productivity, and why service advisors have more influence on shop productivity than they realize.

When MPI calls are delayed, write-ups are vague, or approvals take too long, technicians lose valuable production time.

In this episode we cover:

• The difference between technician efficiency vs productivity • How slow approvals kill shop productivity • Why clear write-ups and communication matter • How advisors can keep the entire shop flowing smoothly

Because sometimes the shop doesn't need more technicians.

It just needs faster approvals and tighter execution.