C (30:03)
So my genius best friend Leo Siegel and I used to live together pre Covid, and during the lockdown, I'd moved back in with him. And at the time he was managing my Instagram, like, which is insane that I had one of my friends do that. But he really helped me with my Instagram and he did an amazing job throughout the years. And he would go through my messages and he said, I cannot believe how many messages you get from people asking you for free advice. What paint, color? What's that rug? What's that fabric? Where do I get the sofa from? And he said, if you're getting all these Messages. Every other designer is getting all these messages. And two people during COVID had said, one that was in Brentwood in California, and the other was in Sweden. Do you offer E design services? And like, any designer when you hear E design is like, what is that? That sounds awful. Like, we're not doing that. And so immediately I was like, that's terrible. I'm not doing that. Like, I can't get on a video with a stranger and have a productive conversation. I don't even know this person. And Leo said to me, he said, honestly, just say, we'll do it. We'll charge you a couple hundred dollars on Venmo or get on Zoom and just see. He was like, just see how it is. I was so nervous. I remember speaking to this person Sweden. And at the end of it, I turned around to him and I said, oh, my God, I cannot believe how much we just accomplished through speaking and showing someone something online and giving them reference points and a blueprint to their project. And she was so happy. And then we did the one in Brentwood and same thing. It was like 55 minute call all of a sudden. We've worked through half of the house. I've given you wallpaper recommendations, my favorite white paint, my drapery this, that. And we were like, oh, my God. Oh, my God, this is a business. And Leo was the one who really, like, propelled that and would reach out, pretending it was to be me. Which now I can say, because it's been so long to all these designers and was like, would you ever be interested in this? We were just doing just to see. So it really was born out of, like, a natural desire to help people on a bigger scale. And also, like, no desire. It's like a doctor when you go to dinner and people are like, what's wrong with my throw? You're like, I don't want to. Like, I don't want to talk about that at dinner party. So the expert, I like to say, is like, my biggest seat, my biggest hack. Because anyone, anytime anyone asks me anything, I'm like, oh, I actually offer sessions. Let's do it. And you just avoid all that. A lot of designers seem to me saves them. So in that respect. And so we built it out of that need that was very natural and organic. And honestly, had we not had Covid, I don't know if the comfort of being on Zoom and that being normalized, I mean, even us today, being on Zoom, that's so normalized that we didn't have that hurdle. And there was this Whole conversation at the time. Well, after Covid, is this something that people are still going to want to do? And I think it's just been such a positive thing in many ways that the Expert has, has really been able to reach so many people. And I think designers have become what fashion designers used to be. So that's why the Expert was born out of bringing these designers who have audiences who would dream of working with some of these people who don't have the budget or geographically. It's challenging. They can now ask. It's like asking. Just to be clear, I'm not putting me and Tom Ford in the same question. I'm just saying it's like being in fashion and calling Tom Ford and asking him advice. And so I think that that's how we shifted the narrative. And designers became these superstars during COVID because everyone was at home and everyone became obsessed with design. And you, you go to most people now, like even massive audiences, they're going to know a designer. They just will whatever level or right reach, they're going to know someone. And that was not the case 10 years ago. Like absolutely. So that was really how it started. And my role at the beginning, I mean Leo has zero experience in this industry. So which is what makes him such a genius because he, he again not ignorance is bliss. He wasn't burdened by how layered and the politics and people's opinions, like he didn't have to worry about that. And so blindly. And I really supported the early phases of the company in terms of the designers, like how it was going to work and just like being the face of it and the advocate for something that I think a lot of designers were very resistant to. We had so many people say no at the beginning and within a few months like people were like begging to be on the platform and it's just what happens. It's like trying to get the right people in the room where using all my relationships was risky obviously, because if it didn't work out and people didn't enjoy the platform, it wouldn't be something that felt enjoyable for them to do. So that that was a big purpose at the beginning and throughout the years, obviously, I mean Leo's got an incredible team behind the scenes who fully operate everything and then moving into E commerce and working with all these different brands that again were not available to the average person and also bringing and breaking these barriers of trade only businesses and being that platform for people to have full customer service to now us the expert, having our own kind of collection of Core beautiful pieces that are made to order. And we had a lot of pushback. Like I would have designers say to me at the beginning, like, why, why would you make trade only available to people? I don't understand why don't you think that's like competition with other designers and I. And the truth is there is enough for everyone. There are so many people with so many different tastes and so many different budgets and so there's such an abundance. And also this is where the world is. Everything is online. You need to go with the flow or you resist. And I think a lot of designers at the, at the beginning resisted it and were like, it almost felt like we were giving away trade secrets and all of a sudden lifting the veil. But the whole goal with the expert has always been to democratize good design. Why is designs only available to a select few private residential people who have high budgets? And that is beautiful and exists and it's what is the purple label, so to speak of the aspiration. But the goal is that great. I love the work that these designers do, but I just have one room that I want to do and I don't want to have to hire someone full service. And no designer takes on one room for the most part because it doesn't make sense. So that's kind of how that business evolved. And now we're growing the E Commerce platform and really have been building these incredible relationships with a lot of these brands. And it's fun because even though people can go directly to the brands because we have this full customer service approach, especially for trade. If you're a trade member, you could shop from 10 different sources on the expert and the expert will handle that entire order from start to finish. So we're really here to help designers. And I think me being the co founder at the beginning was to understand what those little nuanced pieces were. Because other tech companies have tried E Commerce but that only tech, they don't have the background in high end design. And like a. Designers want to be around their peers and people that they respect. They stand behind product that they genuinely use and genuinely love. Like, I'm not hawking anything, I wouldn't use myself.