This episode is all about the simple power of a morning huddle. Tiff and Trish talk about the why behind these daily meetings, including what to include versus not include, how to look for opportunities in the schedule, why everything goes a lot smoother with a bit of communication.

Episode resources:

Transcript:

The Dental A Team (00:00)

Hello, Dental A Team listeners. We are back at you again. We've got another fun topic today. This is one, honestly, we talk about these a lot. We talk about morning huddles. That's what we're gonna do, spoiler alert, morning huddles. We talk about these a lot, but I feel like we have not had an awesome recording, an awesome podcast recording on this in quite a little while. So I'm actually super excited for what's to come. And I've got Ms. here with me today.

cleared her calendar for some podcasting time with me today, which I always appreciate and adore. And we're actually, we pre-record these, you guys know this, so I'm just gonna drop this now. It kind of makes it a little funky, because this may be the end of March. I'm not sure where you're gonna get this, where this drops, so enjoy. But we're getting ready for our in-person mastermind. We'll be having another one in September, so that's why I don't mind talking about it. It's the end of February now, recording for March. But we're getting ready for our in-person event.

Literally two days from now. I can't believe that I moved podcasting here, but Trish I think we were I was at least sick I had to reschedule everybody's been sick, but holy cow what an amazing week I feel like the energy and the team is is crazy We've got a slew of doctors and office managers coming to Phoenix tomorrow ⁓ At the airport is gonna be wild and I'm excited to see everybody in person Trish. How are you? How excited are you for this mastermind?

Trish Lee Ackerman (01:26)

so jazzed. They've just been so fun. It's one, it's always just neat to actually be able to like touch the people that we work with, hug the people that we work with, shake hands with the clients, with the new clients, and just on site is always just really, really, really fun. So I am very, excited for this and our weather is perfect for the people that are coming from the cold. So they'll be very happy. The spouses that are attending will really be enjoying the pool. It's just going to be a great, a great experience for everybody.

The Dental A Team (01:43)

I agree.

I agree. think end of February in Phoenix has to be one of the best ideas we've ever had. I remember a couple years ago I have a practice out in Georgia and she and her girlfriends do, they do trips every year and it's this girls trip and it's so cute and it's so fun and they came out here and it was, it would have been like two weeks ago our time now so beginning of February which is always, February in Phoenix is, I think it's the best time.

of the year to be in Phoenix. Hands down, February in Phoenix is my favorite month. And it poured. And it was freezing. And she's like, girl, we came here because it was snowing at home. And I was like, I they went to Sedona and it was freezing. And I was like, ⁓ dang it. But now, fast forward, this weekend ⁓ is literally the best time of the year to be here. And when we go in person, the reason this is super relevant is we do

Trish Lee Ackerman (02:34)

I bet.

The Dental A Team (02:51)

Morning huddles we implement with all of our practices. We strongly believe in them. We will tell you why. When we come in person to you, we get this really cool energy. And gosh, we love being boots on the ground in offices, seeing where you guys work, seeing how you work together, getting that intel and that information. And it's just, I think all consultants can say, sets us on fire. Having you guys all come to us is just like heartwarming in a way.

It touches our souls that you want to be here with us and it's just a different, it's a different energy, a different vibration and having so many really cool brains and minds melding together to help one another and seeing the community and the camaraderie is just so cool. And I just, I'm so excited. So we're, we're stoked. The next one's in September. If you're not coming to this one or you're not, by the time you listen to this, you're not reminiscing on how cool it was.

You better be here in September. Hello@TheDentalATeam.com. That's how you're going to get your ticket. You tell us you want to be here, we'll figure out a way. with that, we won't be talking about morning huddles this week because we do them as consultants. But Trish, morning huddles, I know, are super important. think every consultant probably on Earth right now is like, you should be doing morning huddles, especially Dental A Team consultants. What is your why behind a morning huddle?

How do you explain the practices? How do we convince the people here that are like, we don't need morning huddle. What's your why?

Trish Lee Ackerman (04:28)

My why is because number one, communication to me is always like, you're never going to lose from communicating. When you have everybody on the same page in the morning to kind of start to direct the show for the day, it prepares you for those hiccups that can actually come up. There's this, I might have shared this with you, Tiff, there's this, and I don't remember the name of it, but it's a Navy SEAL video. And basically the title of it is like, if you want to change the world, make your bed every morning.

The Dental A Team (04:55)

Yes.

Trish Lee Ackerman (04:58)

When I watched that, was like, making the bed every morning, that's the morning huddle for the dental teams. And what he shares is like, if you can't do a simple task, like make your bed in the morning, how are you supposed to be prepared as your day goes on to face something more challenging? Because that's a simple task. The morning huddle is also, it's a pretty simple task, but it's kind of a big one because you get to look at this. Yes, you get to look at the schedule as a team.

We don't need to go patient by patient by patient. Everybody can see that they're on the schedule. What we're looking for is our opportunities and to celebrate a win. Like do we have a win from yesterday? That will certainly get the team charged up. But what is happening today? Who's coming in and where are the opportunities, especially like say from the hygiene department, who's coming in on the hygiene schedule today with an existing treatment need? It's clear it's there because they didn't do it last time.

We talk to them about it. when can we collaborate real quick on what are we going to do differently today? Do we need new photography? Like what's the story with that patient? But it's to align us as a team, note, like find our places. Like this would be a good place for an emergency. And, and again, just create clarity and accountability on what that day looks like right now. We know the dentistry changes many times and can throughout a day.