Podcast
Dental Flow Podcast
Hosted by Benjamin Suggs · EN
Welcome to the Dental Flow Podcast, your go-to resource for mastering the art of dental marketing and optimizing the business side of dentistry. Join us as we explore proven strategies, innovative tools, and actionable tactics designed to help you achieve a state of flow in your dental practice. Whether you're seeking to attract more patients, enhance patient retention, or streamline your operations, our expert guests and insightful discussions will equip you with the knowledge and skills needed to thrive in today's competitive dental industry. Tune in and unlock the secrets to building a successful and fulfilling dental practice.
10episodes
Episodes
Newest firstAll episodes
The Future of Orthodontics: Personalized, Conservative, and Modern with Dr. Martin Rabinovich
4w ago00:24:47Tap to summarizeSummaryIn this episode, Dr. Martin Rabinovich shares his journey of starting a personalized orthodontic practice, emphasizing conservative treatment approaches, the importance of patient compliance, and the value of board certification. He discusses treatment options, practice management, and insights into adult orthodontics. sound bites"I like to keep it conservative and personalized.""Financing increases patient acceptance and confidence.""Lifestyle determines the best orthodontic option."Chapters00:00 Introduction to Dr. Martin Rabinovich02:25 Starting an Orthodontic Practice05:01 Patient-Centered Care Philosophy06:28 Financing Options in Orthodontics08:17 Diverse Treatment Options11:09 The Importance of Compliance13:38 Board Certification in Orthodontics15:07 Adult Orthodontics Trends17:51 Conclusion and Contact Information resourcesMHR Orthodontics - https://www.mhrortho.comAmerican Board of Orthodontics - https://www.americanboardortho.comCareCredit - https://www.carecredit.comCherry Financing - https://www.cherry.comGuest linksInstagram - https://www.instagram.com/mhrorthoWebsite - https://www.mhrortho.comGoogle - https://maps.app.goo.gl/iREjkNpKTWMzbF4E9Your Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
Transcribe →Month to Month vs Annual Dental Marketing Contracts Which is Better for Dentists
Mar 2300:12:29Tap to summarizeThere are several key decisions dental professionals face when choosing a marketing agency: deciding between long-term contracts versus month-to-month agreements, understanding the onboarding process, setting realistic expectations for SEO results, and evaluating the agency’s focus on measurable patient growth. In this episode, Benjamin Suggs, host of the Dental Flow Podcast and owner of Flow New Patient Marketing, breaks down the pros and cons of long-term contract dental marketing agencies versus month-to-month agencies. He shares real-world examples of dentists stuck in contracts, discusses why some agencies require annual agreements, and explains why his agency chooses a month-to-month model to ensure accountability and faster results. Benjamin also emphasizes the importance of transparency, measurable outcomes, and aligning agency incentives with the dental practice’s success. He provides practical insights for dentists on how to avoid being locked into contracts that may not serve their best interests. Leave a positive rating and review of this podcast with just one click. WHAT TO LISTEN FOR 0:34 Introduction to Month-to-Month vs. Long-Term Contracts 2:10 Case Study: Dentist Stuck in a Long-Term Contract 3:45 Advantages of Long-Term Contract Agencies 6:20 Why Month-to-Month Agencies Can Deliver Faster Results 8:51 Flow New Patient Marketing’s Month-to-Month Approach 10:15 Why Contracts Aren’t Always Necessary for Client Retention RESOURCES/LINKS MENTIONED Flow New Patient Marketing – Dental Marketing Services CONNECT WITH US Join the Dental Flow Podcast community to stay updated on innovative practice growth strategies, actionable insights, and expert advice for elevating your dental practice: newpatientsflow.com Your Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
Transcribe →Six Ways to Grow Your Dental Practice in 2026 (Without Spending More on Marketing)
Jan 900:18:58Tap to summarizeSummaryIn this episode of the Dental Flow Podcast, host Benjamin Suggs shares six effective strategies for dental practices to grow without increasing marketing expenses. He emphasizes the importance of optimizing Google Business Profiles, expanding financing options for patients, answering common patient questions online, implementing online scheduling, consistently gathering Google reviews, and utilizing photos to enhance online presence. Each strategy is designed to improve patient engagement and increase practice revenue in 2026.TakeawaysYou can grow your dental practice without spending more money.Google Business Profiles need regular activity to rank higher.Offering multiple financing options can increase treatment acceptance.Answering common patient questions boosts your online authority.Online scheduling allows patients to book appointments in real-time.Consistent Google reviews improve local search rankings.Photos of your team enhance your practice's online presence.Engaging with patients through social media is crucial.Don't let perfectionism hinder your marketing efforts.Implement these strategies consistently for best results.Sound bites"Google loves it when people use their stuff.""Get consistent Google reviews every week.""Take more photos of your practice and team."Chapters00:00 Introduction to Growing Your Dental Practice02:55 Maximizing Your Google Business Profile05:41 Expanding Financing Options for Patients08:32 Answering Patient Questions Online11:14 Implementing Online Scheduling14:12 The Importance of Google Reviews17:07 Utilizing Photos to Enhance Online Presencedental marketing, Google business profile, financing options, online scheduling, patient engagement, Google reviews, dental practice growth, SEO strategies, patient questions, dental photographyYour Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
Transcribe →Why We Stopped Recommending Mailers for Most of Our Dentist Clients
Oct 2900:16:40Tap to summarizeIn this episode of the Dental Flow Podcast, Benjamin Suggs discusses the reasons behind the agency's decision to stop recommending mailers for dental clients. He highlights the shift towards digital marketing, the concept of mailer fatigue, and the declining effectiveness of traditional mailers. Suggs emphasizes the importance of targeting high-intent patients and evaluating the return on investment (ROI) of marketing strategies, advocating for a more data-driven approach to patient acquisition.TakeawaysWe stopped recommending mailers for our dentist clients.Mailer fatigue is a real issue.You need nine touches before they call.People are looking for the next deal.Mailers are low intent marketing.Digital marketing yields higher ROI.Track your ROI accurately.Don't stop mailers immediately, track first.High intent patients are more valuable.We see a declining ROI with mailers.Chapters00:00 The Shift from Mailers to Digital Marketing03:03 Understanding Mailer Fatigue06:46 The Declining Effectiveness of Mailers10:53 High Intent vs. Low Intent Patients13:18 Evaluating ROI on Marketing StrategiesYour Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
Transcribe →Should Your Practice Be Targeting the Keyword 'Affordable Dentist?
Oct 100:14:21Tap to summarizeIn this episode of the Dental Flow Podcast, Benjamin Suggs discusses the keyword 'affordable dentist' and its implications for dental practices. He explores the varying definitions of affordability among patients, the reasons behind their search for affordable dental care, and who should consider targeting this keyword in their marketing strategies. Suggs emphasizes the importance of understanding patient intentions and offers actionable steps for practices to effectively utilize this keyword to attract more patients.Takeaways:The keyword 'affordable dentist' is searched over 100,000 times a month.Affordability means different things to different people.Patients may look for dentists who accept their insurance when searching for affordability.Financing options can make dental care more accessible to patients.Not all dental practices should target the keyword 'affordable'.Fee-for-service practices may not benefit from targeting affordability.Tracking keyword performance is essential for effective marketing.Understanding patient intent can improve conversion rates.There is a significant opportunity in targeting less competitive keywords.Dental practices should evaluate their capacity before targeting affordability. Chapters00:00 The Affordable Dentist Debate02:39 Understanding Patient Intentions05:31 Who Should Target 'Affordable Dentist'?07:48 Strategies for Targeting Keywords10:31 Next Steps for Dental PracticesYour Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
Transcribe →Why Former Clients Return to Dental Marketing Agencies
Sep 1500:16:24Tap to summarizeSummaryIn this episode of the Dental Flow podcast, Benjamin Suggs discusses the phenomenon of former dental practice clients returning to his agency after leaving for various reasons. He explores the reasons behind their departure, including changes in management and unmet expectations, as well as the factors that led them to return, such as better results and more supportive agency relationships. The conversation highlights the importance of understanding client needs, the role of office managers, and the significance of continuity in agency-client relationships.Takeaways10 dental practice clients returned after leaving our agency.Reasons for leaving included selling to a DSO and dissatisfaction.New office managers often disrupt existing agency relationships.Over-promising by sales teams can lead to client disappointment.Continuity in client relationships is crucial for success.Clients value agencies that require minimal time commitment.Results-driven marketing is essential for client retention.Understanding client expectations can prevent agency turnover.Building strong relationships with clients fosters loyalty.Transparency in agency performance is key to client trust.Chapters00:00 The Return of Former Clients02:19 Reasons for Leaving and Coming Back05:06 The Role of Office Managers in Agency Relationships08:11 Over-Promising and Under-Delivering10:21 Time Commitment and Client Expectations13:02 Continuity in Client Relationships14:40 Lessons from Client ReturnsYour Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
Transcribe →Four Insights From Launching 100+ Dental Practices
Sep 200:18:38Tap to summarizeSummaryIn this episode of the Dental Flow Podcast, Benjamin Suggs shares four critical insights for dentists planning to start their own practice. He emphasizes the importance of location, targeting new patients, training front desk staff, and creating an exceptional patient experience. Each of these elements plays a vital role in the success and growth of a dental practice, and Suggs provides practical advice based on his extensive experience in the industry.TakeawaysLocation is critical for attracting new patients.Foot traffic in retail spaces can drive practice growth.Aim for 30 new patients per month for steady growth.Budget for marketing to reach new patient targets.Train front desk staff to convert calls into appointments.Exceptional patient experience leads to retention and referrals.Invest in training to improve conversion rates.Consider less competitive areas for practice location.Create a welcoming environment for patients.Focus on patient experience as a key differentiator.Chapters00:00 The Importance of Location in Dental Practice Startups05:40 Targeting New Patients: The Key to Growth08:50 Training Front Desk Staff for Success13:11 Creating an Exceptional Patient ExperienceYour Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
Transcribe →Make this One Simple Change Today to Get More New Patients in Your Practice
Aug 2600:14:04Tap to summarizeIn this episode of the Dental Flow Podcast, host Benjamin Suggs shares a straightforward yet powerful strategy for dental practices to boost new patient bookings: instructing front desk staff to always offer an appointment time on every new patient call. By doing so, practices can uncover and address real objections that prevent bookings, gather valuable data on why patients may not schedule, and identify opportunities for operational improvements. The episode highlights the importance of tracking these objections, adapting to patient needs, and making data-driven adjustments to promote practice growth and patient acquisition.ChaptersThe One Simple Change: Always Offer an Appointment (0:00:34 – 0:04:30)Explanation of the main actionable tip: ensuring every new patient call ends with an offered appointment time.Handling Objections and Test Closes (0:04:30 – 0:08:00)Discussion on how to uncover and address patient objections, with examples of common concerns like insurance, pricing, and scheduling.Tracking and Learning from Objections (0:08:00 – 0:11:30)The importance of having front desk staff record reasons for not booking and using this data to identify trends and opportunities.Real-World Examples and Practice Impact (0:11:30 – 0:12:45)Stories illustrating the value of tracking objections and how missed opportunities can be identified and addressed.Recap and Call to Action (0:12:45 – 0:13:33)Summary of the episode’s advice and encouragement to implement the strategy for immediate results.TakeawaysAlways offer an appointment time on every new patient call—don’t let the call end without it.Pushing for an appointment helps uncover the real reasons why a patient may not book, allowing you to address their objections directly.Train front desk staff to record every reason a new patient does not book an appointment, using a simple sheet of paper.Collecting and reviewing these reasons over time provides valuable data to identify trends and common objections.Practice owners should regularly review this data to determine which objections can be addressed or which operational changes could increase bookings.Dentist SpotlightSmileCentric East - https://smilecentriceast.comGoogle Business Page - https://maps.app.goo.gl/cwfkAEBT4j2Bm4nT6Your Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
Transcribe →Google's Game-Changing Update for Instagram
Jul 2500:09:50Tap to summarizeSummaryIn this episode, Benjamin Suggs discusses a significant update from Google regarding the indexing of Instagram content. He explains how this change can enhance the visibility of dental practices and offers practical tips on optimizing Instagram profiles for better search engine results. The conversation emphasizes the importance of creating valuable content, using keywords effectively, and ensuring consistency across online platforms.Chapters00:00 Introduction to Google's Instagram Indexing02:36 Opportunities for Dental Practices05:38 Maximizing Instagram for SEO08:16 Conclusion and Call to ActionTakeawaysGoogle is now indexing Instagram content, increasing visibility for dental practices.Dental practices should leverage their existing Instagram content for better search results.Creating evergreen content on Instagram can lead to long-term visibility.A professional Instagram account is essential for dental practices.Weaving keywords into Instagram posts can improve search engine indexing.Using alt text and hashtags can enhance SEO on Instagram.Delivering valuable information in videos is crucial for indexing.Optimizing the Instagram bio is important for attracting potential clients.Consistency between Instagram and website information is key for SEO.This update presents a unique opportunity for dental practices to grow their online presence.Local Dentist SpotlightRobson Crossing Dentistry - https://robsoncrossingdentistry.comLocation - https://maps.app.goo.gl/YiKraSLwvFrxWfUXAYour Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
Transcribe →Why Your Dental Website's Google Traffic is Tanking
Jul 2200:16:23Tap to summarizeSummaryIn this conversation, Benjamin Suggs discusses the significant impact of AI on Google search results, particularly how it affects traffic to dental websites. He explains the introduction of AI overviews by Google, which provide answers directly on the search results page, leading to a decline in clicks on traditional listings. Suggs offers six strategies for dental practices to adapt to these changes, focusing on content creation that adheres to Google's EAT guidelines, the importance of comprehensive and informative content, answering common questions transparently, and localizing content to improve search visibility.TakeawaysAI overviews are reducing clicks on search results.65% of Google searches end without a click.Dental practices must adapt to AI changes.Focus on creating high-quality, informative content.EAT: Expertise, Authoritativeness, Trustworthiness is crucial.Transparency in pricing can attract more clients.Localizing content increases conversion rates.Answering common questions can drive traffic.Multimedia content keeps users engaged longer.Dare to be different in your content strategy.Sound bites"65% of searches end without a click.""Content should cover all bases.""You need to localize your content."Chapters00:00 The Impact of AI on Google Search Results02:41 Strategies to Combat Declining Website Traffic05:46 Understanding Google's EAT Guidelines08:25 Creating Comprehensive and Unique Content11:10 Answering User Questions and Localizing ContentLocal Dentist SpotlightPeterson Family Dentistry - https://petersonfamilydentistry.com/Ooltewah Location - https://maps.app.goo.gl/Qx27DfFzLeqbcmYf6Chattanooga Location - https://maps.app.goo.gl/Sn89agLsYjT7FR7r7Your Dental Marketing Growth Partner: Human Expertise Meets AI Precision.We combine cutting-edge AI technology with over 14 years of dental marketing expertise to drive real results. From increasing new patient flow to filling holes in your schedule, our strategies are built to grow your practice—efficiently, intelligently, and predictably. Experience marketing that adapts in real-time and delivers every time.No long-term contracts.Our clients average a 5X return on investment.Personalized, non-corporate approach.5-star reviewed.Incredibly easy to work with - your time commitment is minimal.Find us:Website: https://newpatientsflow.comGoogle: https://g.co/kgs/zqWTc5aFacebook: https://www.facebook.com/newpatientsflowInstagram: https://www.instagram.com/newpatientsflow/Linkedin: https://www.linkedin.com/company/newpatientsflow
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