Why do so many workplace changes fail, even when the tools are “better” and the systems are “improved”?

In this episode, Candice Mitchell sits down with Katrina Kennedy, facilitator, consultant, and author of Learning That Lasts, to talk about learning, change, and what really happens when organizations roll out new systems without supporting the people expected to use them.

Katrina shares stories from her early career in the district attorney’s office, the moment that shaped her philosophy on training, and how decades of experience taught her that learning isn’t about information, it’s about confidence, safety, and trust.

This is a practical, honest conversation for leaders, trainers, and anyone responsible for helping people adapt to change at work.

What you’ll get from this episode:

Why “just telling people to use the new system” never works
How poor training creates resistance, frustration, and disengagement
The difference between access to tools and readiness to use them
How trainers and leaders can design learning that actually sticks
Why empathy is a critical leadership skill during change

If you’re responsible for rolling out change—or expected to adapt to it—this episode will change how you think about learning.

Get to know Katrina:

Katrina, known as the "trainer's trainer,” is a facilitator, speaker, and author with 25+ years in learning and development. Author of the book, Learning That Lasts, she has helped thousands of subject matter experts design and deliver engaging learning experiences in a variety of industries. She shares training insights and ideas at www.katrinakennedy.com

Connect with Katrina:

LinkedIn : www.linkedin.com/in/katrinakennedytraining

Website: https://www.katrinakennedy.com

Grab Katrina's Book Here: https://www.katrinakennedy.com/book

Your host, Candice Mitchell, can be found online at:

Website: https://talentdevelopmentnerds.com/

LinkedIn: https://www.linkedin.com/in/candicemitchelltdnerd/

Instagram: https://www.instagram.com/talent_development_nerd/

YouTube: https://www.youtube.com/@candicemitchell.TDNerd

Talent Development Academy: https://talentdevelopmentnerds.com/tda

Original music composed by: Paul DeHaven

pauldehavenmusic.com

Why change fails when you don’t train people first