During this episode, Jen shares how a 176 year old financial services institution with ~70, 000 employees is able to innovate and stay relevant at a time of rapid change and increasing competition in the FinTech space.

Jen addresses how her organization is searching for talent in underserved and underrepresented communities by looking at earlier stages of the talent pipeline, such as those without college degrees, given that many people in African-American, Hispanic and Rural American communities have a lower likelihood of attaining a college degree. Building trust for a 176 year old bank means it’s essential to know customers. Diverse teams are needed to have a real understanding of what those customers want and need.

Jen shares some of her experiences and insights in the LGBTQ+ community, and does a great job of explaining why representation matters for all people.

Jennifer Henderson is the Senior Vice President of Strategy and Innovation for Consumer Lending Technology at PNC. Jen formerly held the position of Senior Manager of Retail and Direct Technology at Capital One, Regional Director of Technology for POSSIBLE/WPP, and was the Chief Technical Officer and Co-Founder of Rovion, Inc. and Valley InfoSystems. She has a long history supporting women in technology and LGBTQ+ causes. She was a board member of GLSEN Cincinnati, AIDs Volunteers of Cincinnati (AVOC), the career development lead for the Chicago chapter of Women Who Code and chaired the Trans Queer Plus subcommittee of Out Front, Capital One’s LGBTQ+ business resource group. Jen currently serves on the board of directors for Out & Equal Workplace Associates. As an advocate for LGBTQ+ rights and for her work on transgender policies at WPP, she was named Grand Marshal of the 2016 Cincinnati Pride parade and was honored as Out & Equal's 2018 "Outie" Champion of the year award.

Links from this episode:

Jen Henderson LinkedIn: https://www.linkedin.com/in/jjhenderson2010/

PNC Bank: https://www.pnc.com

Out and Equal: https://outandequal.org/

Strategio: https://strategio.tech