Podcast
Digital Disruption
Hosted by Novus Strategy · EN
Digital Disruption is a Podcast for Business leaders and Tech Entrepreneurs. Each episode of the Podcast I will bring you the stories of founders, CEO's, innovative thinkers and the people at the grass roots level inside organisations driving through digital transformation, disrupting industries with technology and driving change. Sharing their stories, lessons learned and how they are successfully leveraging technology, to disrupt and drive through change.
About your host: Chris Williams has been helping enterprises and brands to innovate and adopt emerging technologies, driving through digital transformation and change for almost 20 years. Building new revenue streams and defining cutting edge solutions to complex problems. Chris founded and built one of the first management consultancy firms dedicated to supporting organisations going through Digital Transformation, servicing clients across multiple sectors in the UK, USA and Europe.
10episodes
Episodes
Newest firstAll episodes
2025 Changed Everything: What Home Buying & Selling Must Do Next
Dec 2201:01:56Tap to summarizeIn this end of year edition of the Digital Disruption podcast, hosted by Claire Van der Zant, Chris Williams and Pete Gatenby, we look back at a pivotal year for the home buying and selling sector and share what it means for the road ahead. From the biggest shifts of 2025 to the smart moves organisations need to make in 2026, it's a forward-looking conversation you won't want to miss. To be the first to receive our monthly Digital Disruption newsletter in print, sign up here: https://events.novus-strategy.com/newsletter-sign-up For more insights, visit https://www.novus-strategy.com/ connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
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Pete Gatenby & Alastair Thornton on Proof of Concept and AI Capability
Dec 1200:21:51Tap to summarizeIn this November micro-edition of the Digital Disruption Podcast, Pete Gatenby, AI Practice Partner at Novus Strategy, is joined by Alastair Thornton, Director of Growth at Yopa. Together, they explore how Horizontal Digital Integration (HDI) is reshaping the property sector - and what estate agents can do today to stay ahead. They explore: Why Proof of Concept is becoming a key catalyst for progress in 2025 How connected digital thinking can streamline the home-buying journey Why shared data and joined-up working matter more than ever How to strike the right balance between smart tech and human expertise with Horizontal Digital Integration (HDI) To be the first to receive our monthly Digital Disruption newsletter in print, sign up here: https://events.novus-strategy.com/newsletter-sign-up For more insights, visit https://www.novus-strategy.com/ connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
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Pete Gatenby and Robert Thickett on AI and Innovation in the Building Society Sector
Dec 300:31:41Tap to summarizeIn this month's micro-edition of the Digital Disruption Podcast, Pete Gatenby, AI Practice Partner at Novus Strategy, is joined by Robert Thickett, Digital Policy Manager at the Building Societies Association. Together, they discuss how building societies are approaching digital transformation, the role of AI, and the emerging innovations shaping the mutual sector. This episode dives into: How AI can speed up onboarding and reduce friction for savings and mortgage customers Why large language models may already outperform traditional customer service in certain scenarios How digital identity and electronic signatures could remove the need for paper-heavy processes Where building societies can expect the biggest gains from practical, policy-aligned digital transformation To be the first to receive our monthly Digital Disruption newsletter in print, sign up here: https://events.novus-strategy.com/newsletter-sign-up For more insights, visit https://www.novus-strategy.com/ connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
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Claire Van der Zant & Mat Hahn on The Future of Estate Agency: HDI and Digital Readiness
Oct 1500:30:40Tap to summarizeIn this micro-edition of the Digital Disruption Podcast, Claire Van der Zant (Novus Strategy) is joined by Mat Hahn, Head of Estate Agent Partnerships at the LMS. They explore: Why 2025 marks a turning point for digital progress in estate agency How Horizontal Digital Integration (HDI) is reshaping the property transaction process The growing role of material information and smarter collaboration across the chain Finding the right balance between technology and human service in the home-moving journey What a future-ready estate agency model could look like over the next five years For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
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Chris Williams & Paul Broadhead on the Next Era of Mortgages
Oct 900:22:06Tap to summarizeIn this micro-edition of the Digital Disruption Podcast, Chris Williams (Novus Strategy) is joined by Paul Broadhead, Head of Mortgage and Housing Policy at the Building Societies Association. They explore: Why 2025 has brought renewed momentum to the mortgage market The role of regulation in enabling (or restricting) innovation How horizontal digital integration could transform the home buying process The balance between technology and human advice for first-time buyers What a future-proof mortgage market could look like in the next five years For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
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Agentic AI & the Future of Homebuying: Unlocking £400B in UK Property Innovation
Jun 400:41:05Tap to summarizeIn this episode of Digital Disruption, we explore Agentic AI and its potential uses for the UK homebuying and property sector. Host Pete is joined by Novus Strategy's new CEO, Claire van der Zant to discuss how AI is evolving beyond chatbots and automation – now capable of taking initiative, making decisions, and linking complex processes across the housing chain. We delve into: What Agentic AI is and how it works Real-world use cases in property, conveyancing, and lending Why the UK risks missing out on a £400 billion AI opportunity The importance of ethical AI adoption, transparency, and "humans in the loop" Practical steps for professionals looking to implement AI safely and effectively Whether you're a lender, proptech founder, estate agent or conveyancer, this episode offers valuable insights into the future of AI in the property industry. For more insights, visit our website or connect with us on LinkedIn. To connect with Pete on LinkedIn visit - Pete's LinkedIn profile To connect with Chris on LinkedIn visit - Chris's LinkedIn profile For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com. #IndustryInsights #NovusStrategy #DigitalTransformation #Innovation #AI #FutureOfWork #HDI #HorizontalDigitalIntegration #DigitalIntegration #UKHomeBuying #UKHomeBuyingAndSelling #PropTech #Lender #PropertyMarket #DigitalMaturity #Interoperability
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HDI Strategy Development for Lenders Internal vs External
Mar 25, 202500:15:34Tap to summarize🔍 Is your digital strategy keeping up with the demands of today's home buying journey? In our latest Digital Disruption Podcast, we unpack Horizontal Digital Integration (HDI) — a game-changing strategy for UK lenders and ecosystem players. 🏡 The challenge? Internal optimisation has hit its ceiling. 💡 The opportunity? Collaborating left and right — across CRMs, brokers, estate agents and data sources — to unlock new revenue, reduce fallouts, and dramatically increase efficiency. Key takeaways include: 🔹 How internal HDI streamlines underwriting and speeds up workflows 🔹 How external HDI enhances partner collaboration and customer acquisition 🔹 Why HDI is central to enabling AI, green lending, and future-proof operations 🔹 Practical steps to define and implement your HDI strategy For more insights, visit our website or connect with us on LinkedIn. To connect with Pete on LinkedIn visit - Pete's LinkedIn profile To connect with Chris on LinkedIn visit - Chris's LinkedIn profile For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com. #IndustryInsights #NovusStrategy #DigitalTransformation #Innovation #AI #FutureOfWork #HDI #HorizontalDigitalIntegration #DigitalIntegration #UKHomeBuying #UKHomeBuyingAndSelling #PropTech #Lender #PropertyMarket #DigitalMaturity #Interoperability
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What are the key drivers of Horizontal Digital Integration?
Mar 25, 202500:23:27Tap to summarizeThe property market is at a tipping point, and Horizontal Digital Integration (HDI) is set to transform the way lenders, brokers, and conveyancers operate. 🔑 Key Takeaways from Our Latest Podcast: ✅ HDI will drive predictability, allowing borrowers to select move-in dates with certainty. ✅ Lenders must shift from operational efficiency to customer-centric growth, using real-time data to offer in-life financial services. ✅ Interoperability is no longer optional—firms that fail to integrate will be left behind. ✅ Collaboration is key—2025 will test whether the industry is truly ready to embrace a connected ecosystem. 💡 The mortgage industry must take inspiration from e-commerce—those who move first in digital integration will gain a significant competitive advantage. For more insights, visit our website or connect with us on LinkedIn. To connect with Pete on LinkedIn visit - Pete's LinkedIn profile To connect with Chris on LinkedIn visit - Chris's LinkedIn profile For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com. #IndustryInsights #NovusStrategy #DigitalTransformation #Innovation #AI #FutureOfWork #HDI #HorizontalDigitalIntegration #DigitalIntegration #UKHomeBuying #UKHomeBuyingAndSelling #PropTech #Lender #PropertyMarket #DigitalMaturity #Interoperability
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How Government Data Sharing Will Transform Property Transactions
Mar 25, 202500:21:15Tap to summarize🚀 Government Data Sharing: The Future of Property Transactions? In our latest Digital Disruption Podcast, Pete Gatenby & Chris Williams break down the UK Government's latest announcement on data sharing and what it means for lenders, brokers, and conveyancers. 🔑 Key Takeaways from This Episode: ✅ Faster, more efficient property transactions through digital integration. ✅ How Horizontal Digital Integration (HDI) will drive seamless data sharing. ✅ Opportunities for lenders & conveyancers to improve in-life servicing & customer experience. ✅ Overcoming transformation fatigue—will this initiative finally deliver real change? 💡 Is this the tipping point for a fully digital home-buying experience? Listen to the episode and find out! For more insights, visit our website or connect with us on LinkedIn. To connect with Pete on LinkedIn visit - Pete's LinkedIn profile To connect with Chris on LinkedIn visit - Chris's LinkedIn profile For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com. #IndustryInsights #NovusStrategy #DigitalTransformation #Innovation #AI #FutureOfWork #HDI #HorizontalDigitalIntegration #DigitalIntegration #UKHomeBuying #UKHomeBuyingAndSelling #PropTech #Lender #PropertyMarket #DigitalMaturity #Interoperability
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What's Changing in 2025? AI, Automation, and the Race for Digital Maturity
Feb 1, 202500:40:03Tap to summarizeIn this New Year's episode of the Digital Disruption podcast, hosts Chris Williams and Pete reflect on their 2024 predictions, analyse which came true, and set out their forecasts for 2025. Key themes from 2024 included: AI Disruption: Rapid advancements in AI, particularly in lending and conveyancing, but live adoption in the market lagged behind its technical capabilities. New AI-driven Players: While no major challengers entered the mortgage lending space, AI-driven solutions emerged in adjacent markets, such as search and automation. Collaboration & Infrastructure Investment: Significant progress was made in fostering cross-industry partnerships, with initiatives such as HDI (Horizontal Digital Integration) accelerating interoperability. Faster Home Buying & Remortgaging: While industry discussions intensified, full-scale implementation of "remortgage in a day" and "sale in a week" remains aspirational. Organisational Readiness & Talent Shifts: Firms investing in digital strategies and trialling new technologies saw the most progress, with AI, ML, and automation skills becoming highly sought after. Looking ahead to 2025, the discussion focused on: Customer-Centricity: A major shift towards putting consumers at the heart of digital transformation efforts. HDI Adoption: Horizontal Digital Integration will drive predictability, improve transaction times, and reshape vendor business models. Strategic AI & Automation: Greater investment in AI-driven automation, potentially leading to more end-to-end process automation in remortgaging. Blockchain & Secure Transactions: While advancements are expected, full blockchain-based property transactions remain unlikely this year. Data Standards & Upfront Information: The role of data integration and standardisation will accelerate, driven by initiatives like the Data Bill. Sustainability & the Connected Home: ESG factors and energy efficiency will begin to influence the mortgage and home-buying process. Chris and Pete conclude by encouraging industry professionals to develop an HDI strategy to remain competitive and avoid digital transformation fatigue. They also note the potential impact of government housing policy in driving digital adoption. For more insights, visit our website or connect with us on LinkedIn. To connect with Pete on LinkedIn visit - Pete's LinkedIn profile To connect with Chris on LinkedIn visit - Chris's LinkedIn profile For more insights and assistance in your digital transformation, visit https://www.novus-strategy.com/ and connect with us on LinkedIn at https://www.linkedin.com/company/novus-strategy/ or email us at hello@novus-strategy.com.
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